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Technical Consultant
Location
UTC-5 to UTC-3
Posted
26 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Technical Consultant
Upland Software
Role Description We are looking for a Technical Consultant to join our India-based Center of Excellence team. The consultant will work behind the scenes to configure, test, and troubleshoot BA Insight components and integrations—supporting senior consultants and project managers who handle customer-facing activities. This is an ideal role for someone who is technically strong, detail-oriented, and eager to learn, but prefers to work in a supportive, back-end capacity rather than directly with customers. You’ll be part of a technical delivery team that ensures our implementations stay on track, issues get resolved quickly, and product deployments are consistent across environments. What would you do? - Implementation Support - Configure and deploy BA Insight connectors and related components within customer or demo environments. - Assist in setting up integrations between BA Insight and systems like SharePoint, FileNet, iManage, or Documentum. - Support indexing, metadata enrichment, and data orchestration processes for enterprise AI use cases. - Technical Troubleshooting - Investigate, reproduce, and resolve technical issues escalated by customer-facing consultants or the Support team. - Analyze logs, monitor indexing and orchestration pipelines, and identify root causes of connector or configuration issues. - Collaborate with internal engineers to resolve complex technical challenges and document findings. - Testing & Validation - Execute and document functional, performance, and regression testing for connector and orchestration configurations. - Validate installations, upgrades, and patches prior to customer delivery. - Ensure configuration consistency across environments (Dev, Test, UAT, Production). - Documentation & Process Compliance - Maintain clear and accurate records of work performed, including environment details, configuration parameters, and troubleshooting notes. - Follow internal implementation methodologies, quality checklists, and escalation procedures. - Provide feedback to improve documentation, internal tools, and reusable scripts or templates. - Team Collaboration - Work closely with Senior Consultants, Support Engineers, and Project Managers to ensure technical readiness for project milestones. - Operate largely asynchronously, performing work during flexible hours that complement global project timelines. Qualifications - 2–4 years of experience in technical support, software configuration, system integration, or quality assurance—preferably in a SaaS or enterprise software. - Prior experience with enterprise search, content management systems, or AI data processing pipelines is a plus. - Experience working in a team-based delivery model or shared service environment preferred. Requirements - Primary Skills - Core Engineering Fundamentals: Strong foundation in programming concepts (data structures, logic, debugging). - Basic proficiency in at least one language: Python, JavaScript, or similar. - Understanding of REST APIs, JSON, XML. - Enterprise Systems & Integration (Foundational): Basic understanding of how enterprise systems connect and exchange data. - Exposure to APIs and simple integrations. - Familiarity with platforms like SharePoint, OneDrive, or similar tools. - Enterprise Search (Conceptual Understanding): Basic knowledge of indexing, metadata, and search relevance (high level). - Understanding that search depends on data quality and structure. - AI Fundamentals (Conceptual): High-level understanding of LLMs (what they are, how they work at a basic level), grounding (data-driven responses), and hallucination (incorrect AI outputs). - Awareness of tools like Microsoft Copilot (usage-level familiarity is sufficient). - Troubleshooting Mindset: Ability to debug issues systematically, strong logical thinking, and willingness to investigate problems. - Ability to follow structured troubleshooting steps. - Secondary Skills - Familiarity with Windows Server environments, IIS configuration, and authentication protocols (OAuth, SAML, Azure AD). - Familiarity with enterprise content systems (SharePoint, iManage, Documentum, FileNet, etc.) is highly desirable. - Soft Skills - Technically curious and eager to grow into a senior consulting role over time. - Self-starter with strong attention to detail and the ability to work independently with minimal supervision. - Excellent written English and documentation skills (verbal fluency helpful but not mandatory). - Works well in structured processes, but willing to learn new tools and environments as the technology evolves. - Passionate about delivering an amazing customer experience. - Capable of working without a company office, with a fully remote team. - Growth Skills - Possesses a good work ethic; a self-starter with a desire to grow. - Always looking for better ways to get the job done. Work Schedule - Standard IST working hours with mandatory overlap (3–4 hours) with North American business hours (e.g., 6:00 PM – 10:00 PM IST). - Flexibility to alternate schedules with other CoE Project Managers to ensure consistent U.S. coverage. Qualification - Bachelor’s degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field or equivalent combination of knowledge and experience. - This role requires overlap with multiple time zones for planning meetings, status updates etc. on a regular basis. The duration of these overlaps can change depending on the type of meeting. - Upland India has the flexibility to manage your working hours accordingly to help in your work-life balance.
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• Lead and participate in technical meetings with enterprise customers, including troubleshooting sessions and go-live support calls. • Translate complex technical details into language understandable by both technical and non-technical stakeholders. • Calmly manage tense situations and help de-escalate when technical issues or deadlines create pressure. • Configure, integrate, and optimize BA Insight connectors with systems such as SharePoint, FileNet, iManage, and other enterprise repositories. • Utilize REST APIs and scripting to implement or extend integration logic. • Troubleshoot complex issues across multi-tier environments including application servers, connectors, indexing services, and authentication systems. • Support orchestration pipelines that prepare data for LLM/AI consumption. • Work closely with Project Managers, Solutions Consultants, and Support to ensure project milestones are met. • Partner with Product and R&D to identify defects, suggest enhancements, and test new connector functionality. • Maintain detailed technical documentation and logs of customer work.
Generalist Junior Consultant and Consultants
BCG - Boston Consulting GroupBCG - Boston Consulting Group is a global management consulting firm. In operation since 1963, BCG has continued to grow as a private company, now maintaining offices in over 45 co
Title: Generalist Junior Consultant and Consultants, Sydney & Melbourne Location: Melbourne Australia Job Description: Locations: Sydney | Melbourne Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. Are you a problem solver? Are you passionate about developing ground-breaking ideas across a wide range of industries and fields? Are you eager to make a difference? BCG is looking for experienced professionals to join our Melbourne, Sydney, Auckland, Perth and Canberra teams at the Junior Consultant and Consultant level in 2025 and 2026. We recruit from a wide range of backgrounds, both those with consulting experience and those without, from a variety of industries. There is no typical background for a BCG Experienced Professional. We look for the most talented people who have excelled in their field and we assess each individual on their own merits. We count former doctors, lawyers, entrepreneurs, finance professionals, engineers, musicians and research academics amongst our current ANZ staff. What can a role at BCG offer you? - An opportunity to innovate and change: As a trusted advisor to the world's most influential businesses, governments, and non-profits, we have a legacy of developing game-changing ideas. - Driving real impact from day one: With BCG's customized approach, ideas trump tenure. Our case teams take ideas from all levels in order to deliver breakthrough results to our clients - Strong investment in development and training: At BCG, we'll arm you to take on any challenge you choose, inside or outside the firm, by providing you with the support, unsurpassed training and opportunities to enable you to become a leader responsible for real and lasting impact. - Bespoke mentoring: We embed mentorship and apprenticeship throughout your time at BCG. You will have a support system of career development advisors, the guidance of project leaders, and partnership with your colleagues and teammates at every turn - A world of opportunities: With a myriad of mobility prospects, secondments, passion projects and a variety of social and cultural events at your fingertips, you'll get the chance to take on dynamic opportunities inside and outside of case work. - An award winning culture: We are proud of the opportunities for personal and professional growth that we provide to our employees, and for the awards and recognition we have received. This includes a top-five ranking in Fortune's "100 Best Companies to Work For" for the 8th consecutive year, ranked 9th on the 2021 "Best Global Culture" list and the CDP 'A List' for Climate What You'll Do As a member of our consulting team, you'll work alongside some of the world's top minds on cases that reshape business, government, and society. You'll collaborate on challenging projects with team members from many backgrounds and disciplines, increasing your understanding of complex business problems from diverse perspectives and developing new skills and experience to help you at every stage of your career-at BCG and beyond. Consulting work is varied and rigorous, much of it performed at our client sites. Projects can vary in length, size, and location, depending on the client's challenge. Because our clients operate all over the world, you may travel internationally. If you are joining us directly from school or with a few years of experience, expect to spend time working across a wide range of clients and projects from helping to devise the integration strategy for a pharmaceutical merger to developing sustainable farming practices in emerging countries. For more experienced professionals, or as your career advances, you'll begin to specialize in one or more practice areas, perhaps as part of our expert consulting track for those with deep knowledge and skills in a particular discipline or industry. Every step of the way you will be guided by BCG mentors and world-class learning programs designed to meet your individual needs BCG is seeking talented applicants for both Junior Consultant and Consultant roles. We will consider your application at the most suitable level depending on your background and experience and we will continue to assess level during the formal interview process. Junior Consultant - As a Junior Consultant, you will work alongside case team members and with clients, drawing on their business knowledge to help drive analysis. - As you acquire successful experience on projects and assignments, you will be given end-to-end responsibility for the delivery of project workstreams. - You will need at least three years of full-time work experience to join as an Experienced Professional at the Junior Consultant level. Consultant - As a Consultant, you'll begin to develop specialized knowledge and handle significantly larger and more complex components of our projects. - You'll work closely with clients to identify their issues, craft strategies for change and win consensus for your recommendations. You will collaborate with fellow BCGers to transform client potential into performance. - Typically, our Consultants joining as experienced professionals have over 5 years of full-time work experience and will demonstrate a trajectory in their career to date. What You'll Bring Education - Undergraduate degree and/or Masters, MBA, PhD with outstanding academic performance Professional Skills - 3 + years of consulting or industry experience with a proven track record of achievement and high performance in the roles you've held - Industry experience ideally in one of the following areas: climate and sustainability, retail, banking, private equity, oil and gas, mining, public sector, engineering, banking and finance, law, healthcare, medicine or telecommunications - Ability to think analytically and creatively with excellent quantitative and qualitative problem solving skills - Adopting out of the box thinking and the capability to package complex topics and ideas - Excellent communication and client relationship building skills Personal Attributes - Flexible, curious and creative, open for new things and able to propose innovative ideas - Self-driven, independent and autonomous judgment - Collaborative team player with a positive attitude and high ethical standards - Willingness to travel interstate and to work remotely on client sites Additional info Diversity of thought, background, and experience is a core part of our BCG values and is key to delivering value to clients. We are committed to fostering a diverse, equitable, and inclusive environment where everyone feels valued, connected, and empowered to be themselves and contribute to their fullest potential. Applications are encouraged from people of all backgrounds, including people of Aboriginal, Torres straight island, Māori or Pacific Island origin, individuals with a disability, those from culturally or linguistically diverse backgrounds, LGBTIQA+ individuals, women, and gender diverse individuals. BCG's efforts toward diversity, equity, and inclusion are recognised locally and globally: BCG Australia and New Zealand hold a WGEA Employer of Choice for Gender Equality citation and are awarded the Australian Workplace Equality Index Silver award for LGBTQIA+ inclusion.We want to make sure everyone experiences a positive, barrier-free recruiting process. Please reach out to Rachael Keating at recruitmentinANZ@bcg.com at any stage if you require additional support or adjustments to assist you with your experience, including support in submitting your application, providing identity documents, attending a job interview. This includes any specific support for transgender and gender-diverse individuals. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Leadership Consultant
The Lighthouse SydneyYour journey starts the moment you decide to take the lead. Apply Now.
Role Description Are you someone who values freedom, growth, and meaningful work that fits around your life, not the other way around? We are committed to excellence in leadership and success education, offering a professional path that blends personal wellbeing with significant financial potential. This is an opportunity to design a career trajectory aligned with your highest priorities, ideal for those ready to evolve, lead, and empower others on their own terms. - Strategic Engagement: Connect with individuals seeking positive change through guided digital outreach and professional connections. - Purposeful Leadership: Lead structured conversations to understand client goals and explore aligned growth opportunities. - Modern Workflow: Utilise digital tools and AI to streamline communication and enhance business efficiency. - Independent Growth: Operate autonomously while being supported by proven systems, expert mentorship, and a collaborative global team. Qualifications - Self-motivated individuals who value autonomy. - Possess a growth-oriented mindset. - Strong communicators who enjoy meaningful, high-level conversations. - Experience in business, leadership, HR, or coaching is helpful. Requirements - Desire for a professional pivot that offers more than the status quo. Benefits - Absolute Flexibility: Choose your own schedule, location, and pace of growth. - High Reward Potential: Remuneration that directly reflects your commitment and results within a non-traditional business model that is performance-based. Earnings will vary based on your will, drive, and tenacity. - Personal Evolution: Access ongoing wellbeing and leadership development to keep you at the top of your game. - Impactful Work: Experience the fulfilment of supporting genuine transformation in others.
Title: Solutions Consultant 2 Location: Minneapolis United States Job Description: time type Full time job requisition id JR-016978 Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Summary Your Career The Solutions Consultant is the evolution of the traditional Sales Engineering role, aligning how we best serve our customers in understanding their environment, providing solution guidance and ensuring value realization in their investment with Palo Alto Networks. As a Solutions Consultant you provide technical leadership and expertise and guidance in your customer’s security transformation journey. You will play a key role in defining technical solutions that secure a customer’s key business imperatives and ensuring value realization of their investment with Palo Alto Networks. You evangelize our industry leadership in on-prem, cloud, and security operations services that establish PANW as your customer’s cybersecurity partner of choice. Your Impact Curiosity is core to the Solutions Consultant role, and you see complex problems as opportunities to learn and deliver innovative solutions! You define your impact by: - Meeting and exceeding sales quotas by building and implementing strategic, technical account plans that target cross-platform solutions. - Understands Key customer business requirements and has the ability to position, demonstrate and create high level designs across the entire PANW portfolio solutions creating business value for customers. - Ability to drive customer adoption of Palo Alto Networks Platform. Building customer relationships by helping customers achieve increased productivity, operational efficiency, security efficacy, and greater flexibility to innovate. - Conducting discovery to understand and articulate the key technical, operational, and commercial imperatives of your prospects and customers - Working closely with Professional Services, Customer Success and Specialist teams to ensure overall customer implementation and adoption of solutions. - Demonstrating strong communication skills, influencing through effective presentations and customer-specific demos, and conducts technical engagements and workshops that are clear and impactful, simplifying complex ideas for various audiences - Leading successful technical validation efforts based on best practices to ensure technical win in assigned opportunities. - Demonstrates Cross functional leadership driving collaboration and orchestrating supporting resources (Specialists, Channel Resources, Customer Support) to ensure a one-team approach that demonstrates a cohesive strategy. - Promoting end-to-end solutions that include PANW and/or partner professional services to ensure customers realize business value sooner - Understanding the competitive landscape and effectively differentiating PANW's leadership in the cybersecurity space - Continuously investing in yourself to develop technical and professional skills that drive your ever-increasing contributions to success of our customers while actively participating within the Solutions Consultant community and at industry events - Identifying technical stakeholders and cultivating relationships with key personas to build and drive a security architecture transformation roadmap Qualifications Your Experience - 6+ years experience in pre-sales/sales engineering - Strong understanding of data networking, security architectures, and modern cloud computing environments - Experience in delivering cybersecurity solutions that solve technical challenges and influence new business initiatives is preferred - Influencing and gaining buy-in from key stakeholders, either in a customer-facing or internal role; prior experience in a pre-sales role is ideal - Creating and delivering technical presentations, workshops, or technical validation engagements - Experience in selling, designing, implementing, or managing one or more of the following solutions: Network Security, SASE, SaaS, CNAPP and/or SOC Transformation Technologies - Partnering with Customer Support functions to ensure successful implementation and adoption of sold solutions - Experience in complex sales involving long sales processes with multiple buying centers and multi-product solutions are preferred - This is a field sales position where travel requirements may be required to support in person customer meetings, please discuss with the recruiter on the specifics for this position. - Proficient in English Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. - /yr Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.


