Upland Software provides cloud-based enterprise work management (EWM) software to help people better manage their IT investments, projects, and workforce. A global company founded
Senior Technical Consultant
Location
India
Posted
23 days ago
Salary
0
Seniority
Senior
Job Description
Senior Technical Consultant
Upland Software
• Lead and participate in technical meetings with enterprise customers, including troubleshooting sessions and go-live support calls. • Translate complex technical details into language understandable by both technical and non-technical stakeholders. • Calmly manage tense situations and help de-escalate when technical issues or deadlines create pressure. • Configure, integrate, and optimize BA Insight connectors with systems such as SharePoint, FileNet, iManage, and other enterprise repositories. • Utilize REST APIs and scripting to implement or extend integration logic. • Troubleshoot complex issues across multi-tier environments including application servers, connectors, indexing services, and authentication systems. • Support orchestration pipelines that prepare data for LLM/AI consumption. • Work closely with Project Managers, Solutions Consultants, and Support to ensure project milestones are met. • Partner with Product and R&D to identify defects, suggest enhancements, and test new connector functionality. • Maintain detailed technical documentation and logs of customer work.
Job Requirements
- Minimum 4–6 years of experience in a technical consulting, support engineering, or implementation role within a SaaS or enterprise software company.
- Experience with enterprise content management or search-based applications (e.g., SharePoint, iManage, OpenText, Documentum, Elastic, Solr) strongly preferred.
- Prior exposure to AI or data orchestration workflows a plus (chunking, vectorization, or integration with LLMs).
- Strong proficiency in scripting and automation (Python, PowerShell, etc.)
- Solid experience with APIs, integrations, and data pipelines
- Ability to design and implement scalable, reusable solutions
- Practical experience with indexing pipelines and ingestion workflows
- Metadata modeling and enrichment strategies
- Ability to diagnose issues related to missing content, poor ranking, and incorrect search results
- Hands-on experience or strong capability to troubleshoot AI search issues, data grounding problems, and permissions issues
Benefits
- Health insurance
- 401(k) matching
- Flexible working hours
- Professional development opportunities
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