Engagement Manager II
Location
India
Posted
33 days ago
Salary
0
Seniority
Senior
Job Description
Engagement Manager II
Akamai Technologies
• Being the strategist and technical advisor to architects and technology leaders of Akamai's Premium customers • Partnering with Sales and pre-sales to make recommendations that expand adoption of Akamai's products and services • Maximizing customer satisfaction, retention, and growth based on the customer's needs and business requirements • Being the central point of contact for the customer and lead account team to deliver customer success • Responding to escalations when various product, platform or implementation arise and identifying improvements to mitigate future risks • Being the customer champion internally, and influencing internal decisions within teams to help customer outcomes
Job Requirements
- Have 6 to 8 years of experience and a Bachelor's degree in computer science/Engineering or relevant fields.
- Be a customer advocate passionate about delivering technical solutions
- Have knowledge of internet technologies and online industry including HTTPS, DNS, DevOps, Web Development and Web Security
- Demonstrate good understanding or prior experience of working with CDNs
- Demonstrate experience in a customer-facing role within the Information Technology industry
- Demonstrate communication skills and an ability to build trusting relationships with customers across various levels
- Be a team player, able to collaborate, prioritize, and solve problems in a fast-changing environment
- Demonstrate experience in Program or Project management in a cross functional and technical team
Benefits
- Your health
- Your finances
- Your family
- Your time at work
- Your time pursuing other endeavors
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Manager of Corporate Partnerships
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The Goodman uses E-Verify to confirm the identity and employment eligibility of all new hires.


