Smith & Nephew serves healthcare professionals around the world with products and services designed to help improve patient outcomes and build better lives. Tho
People Technology Specialist
Location
Worldwide
Posted
25 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
People Technology Specialist
Smith & Nephew
Role Description This role is responsible for providing comprehensive support and customer service for HRIS. The individual will handle various support tasks and tickets, requiring a solid understanding of HRIS systems and tools. While in-depth module expertise is not necessary, candidates should be capable of assisting customers, answering questions, and resolving issues promptly. This critical position ensures swift and positive resolutions for customer inquiries. Additionally, the role provides backup support to functional specialists and may participate in business projects as needed. Basic Workday experience and knowledge across multiple modules are required, with involvement in ad-hoc projects. - HR Technology support via ServiceNow, ensuring customer queries and issues are resolved within SLA and to a high standard. - Collaborate with specialists to enhance Workday knowledge and provide expert support. - Prepare standard and ad-hoc reports to support data quality, operational activities, and continuous improvement initiatives. - Support cross-functional initiatives to standardize business definitions. - Maintain accurate metrics, dashboards, and reports. - Support Tier 2 ad-hoc queries on core HCM topics. - Coach and upskill Global Operations/Shared Services in using Workday and navigation techniques and issue resolution. - Support Workday Core-HCM globally, particularly across the APAC region, including position management, requisitions, organizational hierarchies, and recruitment business processes. - Prioritize and manage caseload from ServiceNow. - Support HR Technology projects, including tasks for new releases and upgrades within the HRIS team, ensuring smooth delivery with team support. - Regularly communicate updates to the HRIS Director regarding critical issues and ticket status, offering feedback to optimize standard methodologies and make necessary improvements. Qualifications - Bachelor's or master's degree in computer science, Information Systems, Business Administration, or other related field, or equivalent work experience. - Relevant 2-3 years of demonstrable experience in HR Technology - Workday. - Good experience of business process and Workday HCM. - Skills in advanced Workday reports, matrix reports, and calculated fields. - Experience in worksheets, composite reports, or discovery boards (preferred). - Prior experience in supporting HR queries via service portals for HRIS/Workday. - Workday security knowledge, Time tracking and Absence is beneficial. - Workday HCM Certification is good to have. - Ability to work independently as well as in a team based remotely in a very fast-paced environment. - Good management and interpersonal skills, hosting and facilitating of Incident Management meetings. - Excellent verbal and written communication skills in English required to ensure ability to communicate efficiently with all levels of internal and external customers. - Good communication & organizational skills, ability to multi-task, good attention to details, excellent problem solving, and follow-up skills required. - Ability to handle partner concerns in a timely and effective manner; experienced in managing multiple urgent tasks. Benefits - Stay connected by joining our Talent Community. - We're more than just a company - we're a community! - Follow us on LinkedIn to see how we support and empower our employees and patients every day. - Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into life, culture, and benefits at S+N. - Explore our website and learn more about our mission, our team, and the opportunities we offer.
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