RH Restoration Hardware

Role Description As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to “do the right thing.” This is an ideal role for a polished individual with a passion for service, design and home furnishings. - Live Our Vision, Values and Beliefs every day - Represent the RH brand through polished communication, personal appearance and professionalism - Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations - Collaborate with cross-functional partners and Leaders to ensure the customer’s needs are not only met but also exceeded - Build brand loyalty and revenue by being well-versed in RH product offerings, processes and systems - Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships - Qualify and educate potential design customers on services offered by RH Interior Design Qualifications - 1+ years of experience in Customer Service, high-end furniture and luxury retail preferred - Fluency in Spanish, written and verbal - Poise and confidence to interact with high-end customers while maintaining confidentiality - People and relationship-driven - Driven to deliver first-class service and exceed customer expectations - Ability to recognize and respond to multiple priorities - Exceptional analytical, problem-solving and decision-making skills - Strategic, highly organized and results-oriented - Excellent verbal and written communication skills - Commitment to Quality with exceptional attention to detail - Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications - Willingness to work a flexible schedule, including evenings, weekends and holidays Requirements - Ability to be productive working remotely - Ability to travel to the nearest gallery as needed Company Description RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance. At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.

Role Description RH is seeking a Regional Director, Sales & Business Development responsible for leading a regionally-based sales team focused on developing a portfolio of business across the Hospitality, Commercial, and Residential Developer segments. This is a remote role based in either Europe or the United Kingdom. - Develop an annual business development plan for your region, identifying the right customers and projects to target. - Lead your regional sales team to develop the right customer relationships while focusing on revenue and margin goals. - Identify, develop, and close major deals with strategic owners/developers directly or indirectly. - Mentor your team to actively lead customer relationships through the full project life-cycle. - Represent RH Contract at industry events to identify opportunities and educate potential customers. - Partner with other Regional Directors and Strategic Business Leaders to ensure project integration. - Provide timely and accurate sales forecasts for your region and team. - Collaborate with the International sales team to identify and close opportunities globally. Qualifications - 5+ years of proven B2B sales experience to developers and owners in the luxury Hospitality, Commercial and/or Residential Development segment. - Bachelor’s degree in a business- or interior design-related field preferred. - Proven direct owner and/or developer relationships with key stakeholders and decision makers. - Strong understanding of Hospitality, Commercial and/or Residential property development dynamics. - Highly motivated self-starter with excellent quantitative, analytical, and problem-solving skills. - Expert sales and negotiating skills, confident in leading presentations to senior stakeholders. - Highly skilled in sales growth planning and providing accurate sales forecasts. - Proficient in multiple systems and spreadsheets, e.g., CRM/Salesforce, Microsoft Excel, PowerPoint, Word, and Google applications. - Proficiency in English is required due to the international nature of the business. Requirements - Candidates must have legal authorization to work in the country in which they are applying at the time of application. - Frequent travel for strategic customer and project needs. Benefits - RH is an equal opportunity employer and does not discriminate against any applicant. - Committed to promoting pay equity; rate of pay is determined based on experience, qualifications, and geographic location.