• Manage large scale, complex cross-functional software implementation projects with a diverse group of clinical and IT subject matter experts from project initiation to closure. • Own project governance, including stakeholder management, schedules, deliverables, risks, dependencies, and action items, utilizing standard project management tools and methodologies. • Manage relationships with client and partner stakeholders to ensure satisfaction throughout the projects lifecycle. • Provide reports indicating installation activities including tight control of project forecast. • Monitor project readiness and coordinate equipment and licensing deliveries to ensure timely and effective system installations. • Review purchase order transmittals noting any unusual service requirements and follow up with appropriate function. • Mentor and support the development of other project managers. • Advise customers on complex facility requirements, needs and/or changes including, but not limited to active directory and domain requirements, IT security, power and network requirements, workstation layout, and server requirements. • Utilize expert knowledge in our industry and convey knowledge to others through the generation of procedures, FAQs, and other technical documentation. • Serve as a subject matter expert by delivering product, process, and procedural training, as well as mentoring and supporting other project managers. • Determine and apply appropriate methods and procedures for new or complex assignments, with work reviewed by peers or leadership. • Contribute to and support continuous improvement initiatives focused on project execution, quality, and customer experience.

• Support the planning, setup, monitoring, and closeout phases of assigned studies • Work directly with clinical trial sites using varied communication methods to enable a smooth startup, conduct, and closeout of Clario services • Partner with internal stakeholders to understand project requirements and guide efficient delivery using Clario’s existing product suite, identifying enhancement needs when appropriate • Ensure study issues are identified, tracked, escalated when necessary, and resolved effectively and in a timely manner • Configure and troubleshoot technical implementations of Clario data collection platforms and devices • Serve as the point of contact and escalation partner for assigned sites and customers requiring support • Deliver study‑specific training to sites and support project management tasks that enable study success • Develop and update study documentation to address customer needs and process improvements • Manage distribution, tracking, and oversight of study equipment • Create, distribute, and analyze study‑related reports that support site performance and data quality • Identify potential risks, develop mitigation strategies, and escalate concerns appropriately • Foster collaboration and effective communication across internal and external teams to meet study timelines and contractual obligations • Apply structured problem‑solving approaches to customer issues and maintain documentation ensuring timely resolution • Troubleshoot site issues related to Clario products, solutions, or devices and support defect tracking and root‑cause resolution • Support the site certification program through direct engagement, consulting, and training • Configure study devices for testing and replicate issues to support troubleshooting • Serve as a technical subject matter expert for Clario products, including backend environments, and participate in new product implementations and enhancements

• Lead the planning, execution, and delivery of large-scale technical projects and programs • Define project scope, objectives, timelines, and resource needs in collaboration with stakeholders • Manage interdependencies across multiple workstreams and technical teams • Oversee risk identification, mitigation planning, and escalation management • Ensure deliverables meet business requirements, compliance standards, and quality expectations • Act as the primary point of contact between technical teams, business stakeholders, and leadership • Facilitate regular project updates, executive reporting, and performance tracking • Align technical priorities with business goals and manage stakeholder expectations • Partner with engineering and architecture teams to translate business needs into technical requirements • Understand system architectures, APIs, integrations, and deployment pipelines to facilitate informed decision-making • Drive process improvements and introduce best practices for agile, hybrid, or waterfall project delivery methodologies • Provide leadership, coaching, and mentorship to junior project managers and coordinators • Foster a collaborative and results-driven culture across cross-functional teams.

• Serving as the main point of contact for customers, leading web performance or security projects • Partnering with business teams to ensure efficient integration, high-quality service, and ongoing customer engagement • Identifying service improvements and address issues to enhance the quality of customer service delivery • Communicating effectively in a customer facing role with internal and external customers and partners to share information deliverables