• Customer support: Assist users in navigating the website, respond promptly to inquiries, and provide support via email • Financial queries: Effectively address billing and invoicing inquiries • Product improvement: Record and communicate customer feedback to drive continuous improvement • Special projects: Coordinate and deliver individual projects such as help center maintenance, teacher training, or product testing

• Manages travel and transportation budget for trial participants • Participates in discussions with vendors and internal team members regarding trial participant requirements • Supports hospital or clinical staff relating to trial participant enrollments and visit schedules • Promptly responds to all inquiries of the trial participants and hospital/clinical staff • Contributes to managing projects to profitable level through efficient work process • Acts as point of contact for patient communication regarding air, hotel and ground accommodations • Maintains accurate data including setting up databases and transferring data between internal operating systems • Aids in producing reports as required • Works with Global Study Manager to outline needs and requests of clients and patients • Contributes to managing projects to profitable level through efficient work process

Role Description ADVANCE MANAGEMENT INVESTMENT LLC is looking for a dedicated Customer Service Representative to join our team in the hospitality industry. This full-time remote position offers an exciting opportunity to engage with clients and provide exceptional service from the comfort of your home in Kingman. As a Customer Service Representative, you will play a crucial role in enhancing customer satisfaction by addressing inquiries, resolving issues, and providing product information. Your contributions will directly impact our commitment to delivering outstanding service and fostering long-term client relationships. We offer a competitive hourly wage ranging from $18.00 to $29.00, along with a supportive work environment and opportunities for professional development in the hospitality sector. Responsibilities - Respond to customer inquiries via phone, email, and chat - Provide accurate information about products and services - Resolve customer complaints in a timely and professional manner - Maintain customer records and documentation - Collaborate with team members to enhance service delivery - Identify and escalate priority issues to management - Contribute to team performance goals and metrics - Participate in training and development sessions Qualifications - High school diploma or equivalent - Strong verbal and written communication skills - Ability to work independently and as part of a team - Proficiency in using computers and customer service software - Excellent problem-solving skills and attention to detail - Customer-focused attitude and a passion for helping others - Ability to manage time effectively in a remote work environment - Previous experience in customer service is a plus, but not required

Role Description This course explores how educators employ supportive resources responsive to individual family needs. This course will examine how family education and resource allocation are informed by culture, experience, family structure, and socio-cultural changes in both home and early education settings. Adjunct Faculty will report to an Academic Dean. Responsibilities - Communicate both verbally and in writing with students regarding feedback on student performance consistently throughout the course and as required by the Faculty Expectations. - Be available for students via phone, email, and for individual appointments as needed for questions and academic assistance. - Respond to Dean/University staff regarding performance, student issues/concerns, or items needed for faculty file/accreditation needs in a timely manner. - Exhibit appropriate behavior, language, professional communication, demeanor, and dress at all times. Key Accountabilities - Teaching Effectiveness: Professionalism, Use of Technology, and Content Expertise. - Dynamic, Active Classroom: - Use of effective teaching strategies and multiple teaching techniques; teaching and modeling appropriate level learning skills and creating an environment conducive to learning. - Creating high levels of student engagement through activities, community building, and student-centered learning including the use of live classroom tools to hold synchronous learning sessions with students. - Clarity, relevance, and connection of class session objectives to course performance objectives. - Organized classroom and efficient use of class time. - Subject Matter Expertise: - Demonstrate mastery and ability to articulate and relate to students. - Play an integral role in the development and implementation of curriculum and assessment for their area of expertise. - Student and University Support and Professionalism: - Create a classroom presence in support of students in collaboration with their Dean. - Provide student support and outreach that supports the success of students through synchronous or asynchronous communication and meetings. - Faculty Meetings and other responsibilities: - Attend events, programmatic meetings, and committee work as agreed upon and/or designated by the Dean. - Professional Development: - Complete a minimum of six (6) Rasmussen Educational Units (REUs) annually or two (2) REUs per quarter for each quarter taught. Qualifications - Teaching experience preferred (Minimum of 3 years’ experience in the field of study). - Self-motivated, flexible, and able to work in a team environment with minimal supervision. - Strong interpersonal skills to interact with students, leadership, and peers. - Excellent written communication and strong verbal communication skills in the English language. - Online adjuncts will need regular access to a computer with the following system requirements: - Windows XP or greater. - Microsoft Office 2010. - An internet connection. Education, Certifications and Licensures - Master's degree in Early Childhood Education preferred or related field such as Early Childhood Studies, Special Education (Early Childhood or Pre-K), Elementary Education (Birth-3rd grade or equivalent ages), Early Childhood Leadership or Administration, Education (ECE Professional Studies or Curriculum and Instruction), Child Psychology, Child and Family Studies, or Child Development. - 2+ years teaching experience with children ages birth-3rd grade in a developmentally appropriate environment. - Must be able to provide professional licenses/certifications required for specialized schools (Health Sciences, Nursing) before teaching; license must be active and unencumbered. - Must be able to provide official transcripts for each degree earned from an accredited institution before teaching. Location This position is remote but not available to CO residents. Benefits - Competitive compensation and benefits program. - Defined compensation structure is market competitive and built to reward performance. - Online Part-Time (Adjunct) Instructor compensation is based on workload (Work Unit) associated with the specific course assignment. - Part-time employees are eligible for 401(K) retirement plan with employer matching, paid sick leave, and a robust learning management system. - Continuing education benefits for part-time employees, including tuition reduction on courses taken within our family of brands. - Commitment to supporting an environment where everyone feels valued, respected, and empowered.