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Filterbuy logo
Filterbuy

A USA-based, direct-to-consumer replacement air filter brand, serving homes and businesses. #BetterAirForAll

Sales Operations Support

OperationsOperationsFull TimeRemoteSeniorTeam 501-1,000Since 2013H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

39 days ago

Salary

$47K / year

Seniority

Senior

High SchoolEnglishDjango

Job Description

Sales Operations Support

Filterbuy

• Monitor Slack, email & phone for communication for support requests • Respond to incoming support requests in a timely and professional manner • Maintain a high level of of business, system, process and procedure knowledge to communicate consistently and cohesively • Review order status and provide updates on estimated shipping dates when requested • Maintain a working knowledge of lead time expectations via regular and direct plant communication • Use available resources to provide accurate estimated ship date • Provide Shipping/Tracking information upon request • Maintain a working knowledge of the Fedex portal, tracking tools and navigation • Provide shipping status updates upon request • Perform tracking research for lost or misplaced shipments • Provide proof of delivery • File tracking investigations and loss claims • Manage shipping updates and other communication • Request return shipping labels/Schedule return pick ups • Changes & Documentation of Tax Exemption status • Obtain and record proper tax exempt certificate • Update tax status and maintain appropriate documentation files • Enable/Update 30 day credit term Eligibility • Obtain, review and record proper credit application • Locate/provide receipts & invoices when requested • Answer basic billing questions • Vendor form completion and record keeping • Update account contact information when appropriate • Place orders/review and process Purchase Orders when assistance requested • Complete Order Cancellations • Handle Special Shipping Instructions • Handle customer concerns with damaged or missing items; issue replacements • Handle customer return requests; process refunds • General troubleshooting and problem resolution • Manage quote discounts • Complete outsourcing requests for non-stock items • Assist with periodic data clean up and correction • Develop and maintain internal relationships with various departments/business partners to include: Direct management/supervisory team • Communicate concerns and items that need to be escalated • Communicate suggestions for processes/procedures & areas for improvement • Communicate any uncovered needs for additional training for individuals or as a team • Maintain a level of integrity and trust by providing courteous and professional responses to inquiries • Maintain a level of system, process and policy knowledge to provide consistency • Presenting process/system improvement ideas to internal partners that will positively impact the customer experience that were both self-identified or obtained via customer feedback • Communicating system issues/failures that need to be addressed via an IT Ticket including but not limited to: Customer communicated issues, impacting ease of use or order placing • Attend Weekly meetings (to be determined and subject to change)

Job Requirements

  • Working knowledge of air filters and HVAC systems
  • Ability to work 9-6 CST or 8-5 MST
  • Comprehensive knowledge of Pipedrive
  • Comprehensive knowledge of Supplybuy
  • Comprehensive knowledge of Django Admin and Customer Dashboard
  • Thorough Knowledge of Gmail and email systems
  • General knowledge of Just Call
  • General knowledge of ZoomInfo
  • General knowledge of Google Suite
  • General knowledge of Microsoft 360
  • General knowledge of Adobe Acrobate
  • Excellent Interpersonal Skills
  • Effective verbal and written communication skills
  • Effective presentation skills
  • Display empathy and courteousness
  • Active Listening skills
  • Forward and strategic thinking
  • Professional and Polite demeanor
  • Display Integrity and Honesty
  • Rapport building capability
  • Time management
  • Self motivation and accountability
  • Analytical/Trouble shooting skills/problem solving skills
  • Organizational skills
  • Flexibility/Resiliency to interruptions
  • Attention to detail and accuracy

Benefits

  • Competitive salary
  • Comprehensive benefits package including health, dental, and vision insurance
  • Retirement savings plan with company match
  • Paid time off and holidays
  • Remote work environment

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