• Support Charlie Health’s Partnerships team by ensuring top notch patient experience and referral source experience for our go-to-market channels. • Play a critical role in supporting patients’ journey into care with Charlie Health, while maintaining the accuracy and efficiency of our internal systems. • Educate key stakeholders about our offerings, addressing access barriers, and designing programs tailored to the unique mental health needs of employee populations. • Drive significant access for patients and referral sources alike. • Maintain data quality and provide top-tier patient and referral source customer service. • Collaborate with stakeholders from various departments to understand patient, referral source, and data requirements.

• Own a portfolio of high-potential accounts, leading relationship management, performance tracking, and growth strategy • Drive customer activation and adoption by removing onboarding blockers and coordinating across internal teams to get customers live and scaling • Build and manage success plans, run MBR’s/QBRs and check-ins, track performance against goals, and proactively identify risk • Identify and execute growth opportunities across transaction volume, new use cases, products, and merchant or end-user activation • Own renewals and support commercial negotiations, including pricing and contract terms, in partnership with Sales and Customer Success leadership • Partner with Engineering, Product, and Support to resolve issues and ensure customers consistently realize value from Mesh • Share customer feedback and market insights with Product and GTM teams to inform roadmap and strategy • Travel up to 25% to meet customers and represent Mesh at industry events

• Play a key role in building and executing strategic sponsorship marketing programs based on the client's business objectives. • Conduct partnership activation planning and manage all day-to-day partnership needs associated with NASCAR and other National Sponsorships in collaboration with GMR’s client. • Communicate effectively and present to client executives and partners. • Guide a cross-functional team, organize and maximize use of partnership assets and manage multiple projects simultaneously.

• Assist with procurement, payments, invoice processing, and vendor coordination • Collaborate with internal teams and external partners • Review invoices for accuracy and resolve discrepancies • Maintain accurate records and support internal reporting