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Crypto payments reimagined
Strategic Account Manager
Location
United States
Posted
130 days ago
Salary
0
Seniority
Senior
Job Description
Strategic Account Manager
Mesh
• Own a portfolio of high-potential accounts, leading relationship management, performance tracking, and growth strategy • Drive customer activation and adoption by removing onboarding blockers and coordinating across internal teams to get customers live and scaling • Build and manage success plans, run MBR’s/QBRs and check-ins, track performance against goals, and proactively identify risk • Identify and execute growth opportunities across transaction volume, new use cases, products, and merchant or end-user activation • Own renewals and support commercial negotiations, including pricing and contract terms, in partnership with Sales and Customer Success leadership • Partner with Engineering, Product, and Support to resolve issues and ensure customers consistently realize value from Mesh • Share customer feedback and market insights with Product and GTM teams to inform roadmap and strategy • Travel up to 25% to meet customers and represent Mesh at industry events
Job Requirements
- Bachelor’s degree or equivalent practical experience
- 5+ years in strategic account management or customer-facing roles within payments, fintech, or crypto
- Deep understanding of payment networks, APIs, and integration workflows; experience with crypto or stablecoins is a plus
- Proven track record of driving customer activation, expansion, and renewals across a portfolio
- Commercially savvy, comfortable leading pricing discussions, contract negotiations, and revenue-focused conversations
- Clear, confident communicator who builds trust with both technical and business stakeholders
- Data-driven and highly organized, with the ability to manage multiple priorities and focus on what drives the most impact
- Builder mindset, excited to create scalable processes, playbooks, and better ways of working
Benefits
- Competitive salary and equity that grows as you and the company grow
- Comprehensive health coverage for you and your family
- Unlimited PTO
- Dedicated budget for courses, conferences, and certifications
- Remote-friendly approach with top-tier tools and equipment
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