Radiology Imaging Support Intermediate - Pennsylvania residents Work from Home time type Full time Location: Work from home (Pennsylvania) Shift: Days (United States of America) Scheduled Weekly Hours: 40   Job Summary: In a 24/7/365 environment, the Radiology Informatics Support Team members provides professional remote and customer-facing technical and operational support and solutions to customers within and outside of Radiology. Services include creation of imaging media, imaging record electronic transfer, electronic health record documentation and review, user technical support, problem documentation and resolution management, ticket routing & management, customer communication, radiology information system (RIS) and picture archiving and communication system (PACS) tier 1 support, project participation, RIS/PACS error resolution and basic archive corrections.   Job Duties: - Assists to train new associates - Works with Supervisor participating, representing, and implementing department projects - Manages and promptly fulfills and facilitates imaging discs and electronic image sharing requests - Communicates with patients and external providers offices - Complies with all HIPAA guidelines for fulfilling standard, complex, and legal radiology requests - Excels in programs required for daily workflows and serves as a subject matter expert for Associates - Utilizes electronic health records to verify and document patient and radiology information - Utilizes multiple imaging platforms to import and export medical images - Coordinates with outside facilities to establish relationships for electronic transfers of images - Serves as a liaison to resolve unread studies - Works professionally to communicate between patients, providers, radiologists, technologists, and contracted teleradiology - Collaborates closely with Radiology Information System Analyst team and escalates issues for timely resolution - Monitors worklists and reports to ensure timely electronic validation of completion of imaging exams; follows up with technologists or radiologists as applicable - Sends basic level images to contracted teleradiology services for interpretation and monitors for completion of reports - Ensures strict adherence to established workflow to ensure required turnaround times and work productivity measures are met - Knowledge of Mediawriter hardware to successfully preform regulatory maintenance as scheduled Position Details: Education High School Diploma or Equivalent (GED)- (Required)   Experience: Minimum of 3 years-Related work experience (Required) Certification(s) and License(s):   Skills: Computer Literacy, Computer Software Industry, Customer Service, Interpersonal Communication, Problem Solving, Radiology, Teamwork, Technical Skills, Working Independently