Because health is personal
Client Migrations Change Manager
Location
Arizona
Posted
27 days ago
Salary
$105K - $145K / year
Seniority
Lead
Job Description
Client Migrations Change Manager
Personify Health
• Develop change strategy: Create, maintain, and execute comprehensive change management strategy aligned to Project Cascadia phases, milestones, and workstreams. • Integrate with program planning: Embed change management activities into program planning, delivery, and governance to ensure alignment with delivery timelines and operational readiness. • Partner with program leadership: Collaborate with PMO/TMO, workstream owners, and cross-functional leaders to ensure change impacts are considered in decision-making processes. • Lead change impact assessments: Conduct assessments across systems, processes, roles, workflows, and customer/member experience to identify how changes affect internal teams. • Translate complex changes: Convert multi-workstream changes into clear, actionable implications for internal teams with focus on TPA Operations and non-client-facing teams. • Identify readiness gaps: Recognize readiness gaps, adoption risks, and dependencies while escalating issues through established governance forums. • Own internal communications: Manage master internal communication plan for Project Cascadia, developing targeted, role-specific communications that clearly articulate what is changing, why, when, and how teams are expected to operate differently. • Ensure communication consistency: Maintain consistent, timely, aligned communications across leadership, workstreams, and operational teams while partnering with leadership to reinforce transparent messaging. • Support operational enablement: Coordinate with operational leaders to support SOP updates, training alignment, and team readiness activities while ensuring internal teams understand operational impacts. • Drive adoption: Support sustainable adoption by clarifying expectations, reinforcing new ways of working, and proactively addressing change fatigue. • Provide governance reporting: Deliver regular reporting on change readiness, communication execution, stakeholder sentiment, and upcoming change milestones to governance forums. • Monitor and improve: Track recurring issues related to misalignment, confusion, or execution breakdowns caused by unmanaged change while highlighting success stories to reinforce engagement. • Serve as primary accountability point: Act as primary point of accountability for internal change management for Project Cascadia.
Job Requirements
- Bachelor's degree or equivalent experience
- 8-10 years experience in organizational change management within large-scale transformation or enterprise programs
- Demonstrated experience supporting complex, multi-workstream initiatives with significant operational impact
- Experience working in healthcare, benefits administration, or highly regulated environments preferred
- Familiarity with large system migrations, operating model changes, or enterprise platform transformations preferred
- Experience partnering with PMO/TMO and senior leadership teams preferred
Benefits
- Comprehensive medical and dental through our own health solutions (yes, we use what we build)
- Unlimited PTO—rest and recharge time is non-negotiable
- Mental health support, retirement planning, and financial protection
- Professional development with clear career progression and learning budgets
- Mission-driven culture where diverse perspectives drive real impact on people's health
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