• Responsible for reviewing and processing insurance claims by verifying policy coverage • Gathering necessary information, evaluating claim validity, and determining the appropriate payout amount • Interact with policyholders, agents, and other stakeholders to facilitate the claims process efficiently • Ensure compliance with HIPPA regulations, including confidentiality • Ability to work in multiple claim systems and provide support to multiple departments, including litigation and legal departments

Role Description At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Qualifications - High School Diploma. - Minimum of 5 years related claims experience. - 2-3 years of litigation experience. - Appropriate licensing and/or certification in all states in which claims are being handled. - Knowledge of accepted industry standards and practices. - Computer experience with related claims and business software. Requirements - Claims Background: General Liability (BI) and Litigation Management. - Jurisdictional Experience: Any. - Active Adjusters' licenses: Any. - Location: This role is eligible for fully remote work. Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance. - 401(K) and Roth options. - Tax-advantaged accounts (HSA, FSA). - Educational expense reimbursement. - Paid parental leave. - Digital mental health services (Talkspace). - Flexible work hours (availability varies by office and job function). - Training programs. - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing. - Charitable matching gift program. - And more...

• Investigate and evaluate liability claims to determine coverage, liability exposure, damages, and appropriate resolution strategy • Analyze claim exposure and recommend the proper course of action to achieve timely and appropriate settlement outcomes • Set, monitor, and adjust claim reserves in accordance with established reserving practices • Communicate effectively with insureds, claimants, attorneys, clients, vendors, and other involved parties throughout the claim lifecycle • Develop and coordinate litigation and defense strategies with assigned defense counsel when applicable • Negotiate settlements and manage claims through resolution in alignment with client expectations and authority levels • Ensure all claims are handled in accordance with client guidelines, Davies (PGCS) policies and procedures, and applicable statutory, regulatory, and ethical requirements • Maintain clear, accurate, and timely documentation of all claim activity to support defensible claim outcomes • Plan, prioritize, and organize workload effectively to meet service level expectations and deadlines • Embrace ongoing learning, feedback, and professional development in a dynamic claims environment

• Analyzing and processing claims through well-developed action plans to an appropriate and timely resolution by investigating and gathering information to determine the exposure on the claim. • Negotiating settlement of claims within designated authority. • Communicating claim activity and processing with the claimant and the client. • Reporting claims to the excess carrier and responding to requests of directions in a professional and timely manner.