• Act as the single point of contact to the customer. • Responsible for customer portfolio P&L and growth • Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region • Responsible for outage scope planning and execution, including closeout oversight, event parts, and repairs planning • Act as the interface with various internal stakeholders such as engineering, finance, sales, sourcing, affiliates, risk, parts, and repairs. • Responsible for establishing work scope, pricing, and driving emergent work for major repair projects • Oversee transactional (TX), Extra Work, and Job Cost Estimator (JCE) proposals for assigned customers. • Negotiate applicable concessions as they arise balancing maximum benefits/satisfaction for the customer with minimal acceptable financial impact to GE • Responsible for driving fulfillment excellence including: EHS, Quality, Schedule, Productivity and Cost at assigned customer sites.

Role Description ADVANCE MANAGEMENT INVESTMENT LLC is seeking a highly motivated Travel Customer Advisor to join our remote customer support team. This full-time remote position focuses on assisting clients with travel-related inquiries, bookings, and support services from the comfort of your home. In this role, you will be responsible for helping customers with travel reservations, providing accurate information on travel options, handling itinerary changes, and ensuring a smooth and positive customer experience. You will serve as a key point of contact for clients needing assistance with their travel plans. Hourly Pay: $18.75 – $27.50 per hour (position-specific rate applies) We offer a supportive remote work environment, structured training, and opportunities for growth within travel services and customer support. - Assist customers with travel bookings, reservations, and itinerary planning - Respond to travel-related inquiries via email or chat in a timely and professional manner - Provide accurate information on flights, accommodations, and travel policies - Handle booking changes, cancellations, and special requests - Ensure all travel arrangements are processed accurately and efficiently - Maintain detailed and accurate records of customer interactions and bookings - Coordinate with travel partners and service providers when necessary - Resolve customer issues and concerns with professionalism and care - Ensure compliance with company travel policies and procedures - Meet daily and weekly response and service quality targets Qualifications - High school diploma or equivalent required - Strong written and verbal communication skills - Ability to work independently in a remote environment - Proficiency with email, chat systems, and booking platforms - Strong attention to detail and organizational skills - Ability to multitask and manage multiple travel requests efficiently - Customer-focused mindset with problem-solving ability - Prior experience in travel, customer service, or hospitality is an advantage but not required

• Provide information and services to rental car customers for any tolls or violations incurred during their rental • Provides customers with a one-stop resolution and education on products and services • Providing account information and/or status • Solving product or service-related problems • Processing payments • Displays positive, professional and empathetic customer-focused approach • Utilizes tools and online resource materials to be confident and competent in the delivery of accurate information while navigating through multiple computer applications proficiently • Develops and maintains product, process and technical knowledge related to services • Exhibits effective communication skills tailored to the audience • Is able to document customer interactions in a clear and concise manner

• This position reports to a Customer Care Supervisor and is responsible for providing service to and support for potential and returning Advance America customers. • This position will assist customers with completing the necessary requirements for loan consideration and/or approval, via the loan application process. • This position also supports customers with product information, application flow, online system assistance and all other related areas, within the Advance America portfolio. • The Central Sales Specialist (CSS) will diligently assist customers with completing an application for loan products and services, as required for initial review and consideration. • Ability to listen and discern a customer’s needs or identify an issue – resolve the problem and submit the application. • Ability to follow direction/procedures, as well as contribute ideas to improve processes. • Maintaining professional attitude and behavior while communicating with customers and co-workers. • Ability to type and input necessary data with precision, accuracy, and consistency. • Ability to work with a multitude of computer applications/programs to meet goals as required. • Ability to work flexible and rotating shifts which include evenings up to 9:00pm and all-day Saturday (9:00am – 6:00pm), on a rotating schedule.