Role Description This position is a fully remote opportunity with a schedule from Monday to Friday, 8:00 AM to 5:00 PM CST. There may be occasional weekend or extended hours to meet contract deadlines or urgent requirements, and some flexibility will be needed for holiday coverage depending on business needs. Candidates should have prior experience in a dental or medical setting, along with a strong understanding of healthcare terminology. Medicare/Medicaid experience is strongly preferred. Key responsibilities include: - Act as a main point of contact and subject matter expert for receiving and resolving standard and complex internal and external appeals and complaints. - Provide proactive communication to internal and external team members to reduce escalations and ensure efficient operations. - Analyze, triage, investigate, research, and process standard and escalated appeals, complaints, or state complaints. - Assist internal departments and clients with escalated provider and member concerns. - Act as a liaison between the appeals department and clients for escalated or complex issues. - Serve as a primary resource for department projects and technical support for appeals and complaints processing. - Complete or drive participation in root cause analysis and trending for all activity in assigned markets. - Document all appeal, complaint, and grievance activity for reporting and trending analysis. - Create formal correspondence to confirm receipt and provide resolution for member and provider complaints. - Work collaboratively with internal departments to maintain effective relationships. - Collaborate with ACG IV in training new team members. - Maintain strict compliance turnaround times. - Update Supervisor on significant issues, trends, and potential risk areas. - Utilize effective diffusion techniques to resolve internal and external conflicts. - Assist with job aid creation, training materials, and reporting requirements. - Update resources to maintain current knowledge of dental plans and departmental processes. - Participate in client audits and URAC preparedness. - Act as a backup for department functions as necessary. - Provide information and guidance for incoming call center escalations. - Provide regular feedback about processes and system usage to management. - Conduct quality reviews of new staff when acting as preceptor. Qualifications - High school diploma or equivalent required. - 2+ years of complaints, appeals, and grievances processing for a managed care program or related experience. - Advanced knowledge in MS Word, Excel, and Outlook. - Ability to compose communication letters efficiently and accurately. - Ability to work through challenging issues in a professional manner. - Accurate inventory management, data entry, time management, and typing skills. - Demonstrated attention to detail. - Effective communication skills in a remote environment. Requirements - Post-secondary education in a related field preferred. - Previous appeals experience in healthcare preferred. - 2+ years of related experience such as dental front office, health/dental insurance, or managed care operations preferred. - Previous experience in a leadership role preferred. - Previous experience working with Medicare/Medicaid preferred. Benefits - Fully remote work environment. - Flexible schedule with potential for holiday coverage.

Role Description We are currently looking to hire an entry-level Vendor Enrollment Specialist to work full-time, Monday through Friday, in a remote capacity. Reporting to the Enrollment Manager and working closely with a team of other Specialists, you will be the gatekeeper for prospective security guarding companies who either approach Protos asking to join our national network, or who have been solicited to join by one of our Development Managers. Through phone and electronic communication, you will execute daily activities which support the application, vetting, admission decision making, and enrollment processes for prospective members. If you are a detail-oriented and enthusiastic team player looking to grow your career in an expanding and industry-leading service organization working each day to keep people safe, read on! Qualifications - Minimum of an Associates degree from an accredited college or university - At least 2 years in an enrollment, compliance, onboarding, account management, or similar role is required - Previous experience must have been vendor or client facing, interactive, and included relationship building - Agree to uphold our company values of Stay Curious, Take Ownership, Build Relationship, and Be Principled - Highly organized and methodical, with a systematic approach to work - Process driven and detail-oriented, with excellent prioritization and time management skills - Thinks critically and anticipates, recognizes, identifies, and develops solutions to problems quickly - Strong communication, collaboration, and leadership skills - Demonstrated ability to work in a team-oriented environment - Proficient in data validation and sorting - Microsoft Office (Excel, Word, Outlook) proficiency required; Excel knowledge preferred - Security industry experience helpful, but not required Requirements - Review incoming applications to ensure that prospective vendor partners meet minimum requirements - Communicate with vendors to obtain all needed insurance, licensing, tax, and contractual documentation - Verify that documents received are authentic and meet requirements by contacting insurance brokers and state licensing authorities - Work with all parties involved to clarify or resolve any issues identified - Conduct admission-based analysis to prevent geographic oversaturation, ensure that new vendor enrollment meets predetermined needs, and that approved vendors present specific added value to the network - Make independent determinations on admission for prospective vendor partners who directly apply for membership - Coordinate with Development Managers to enroll prospective vendor partners they have solicited - Identify and contact inactive network members in needed geographic areas to encourage and process re-enrollment - Manage documents across data repositories, including hard and digital copies as necessary - Work with internal partners as needed to provide support and/or resolve enrollment-related issues - Maintain vendor and contact profile data; document all communications in company systems, spreadsheets, or reports - Participate in weekly meetings to discuss business objectives, P&P adjustments, audit needs, areas of the country where additional vendors are needed, and provide feedback regarding internal IT-related process and workflow - Be a team player, sharing best practices and lessons learned with other members of the Enrollment team to ensure a level of consistency across all vendor interactions - Maintain a positive and professional demeanor, representing Protos in full compliance with applicable laws, regulations, policies, and procedures - Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives Benefits - Competitive compensation - Health, Vision, Dental, and Life Insurance - Employee Assistance Program - FSA / HSA - 401(k) with employer contribution - Excellent Paid Time Off (24 days) - Collaborative work environment (and great coffee!)

Role Description The Trauma Informatics Specialist is responsible for the accurate collection, analysis, abstraction, maintenance and reporting of data for the trauma department in accordance with national and state regulatory and accrediting bodies. Utilizing strong analytical, cognitive and leadership skills, the Trauma Informatics Specialist analyzes, validates and reports on collected data for research, epidemiology, prevention initiatives and performance improvement. This position works in a matrix or service line environment and requires knowledge of hospital protocols and systems as well as excellent interpersonal and customer service skills. Responsibilities - Identifies all patients meeting criteria for entry into the trauma registry database and maintains a daily tracking report in Excel. - Abstract and analyze medical data through all phases of patient care from injury scene through hospital discharge. - Accurately identifies and reports hospital events as defined by NTDS as well as other quality improvement issues. - Ensures timely, accurate data validation and preparation for submission to the MN Trauma Registry, MN TBI/SCI Registry, and TQIP for participating registries. - Compiles trauma data, reports and analyses necessary for triennial regulatory body site survey visits. Qualifications - A.A./A.S. in healthcare related field OR Certified Professional Coder (CPC) - 2 years demonstrated experience in Trauma Registry - Knowledge of ICD-10 coding and injury severity scoring - Data management, medical terminology, anatomy/physiology - Completion of the American Trauma Society’s Trauma Registry Course or ability to successfully complete within 1 Year - Completion of AIS15 course or ability to successfully complete within 1 Year Preferred Qualifications - B.S./B.A. in HIMS or healthcare related field - 2 years demonstrated experience in Trauma Registry at a TQIP participating center - ICD-10 course within the past 5 years - Experience with Epic or other EMR - RHIT - CSTR - CAISS Benefits - Generous benefit package including medical, dental, vision plans - Life insurance - Short-term and long-term disability insurance - PTO and Sick and Safe Time - Tuition reimbursement - Retirement - Early access to earned wages - More information available here .

Title: Exec Robotic Stapling Specialist (Richmond, VA) Location:  Richmond, Virginia, United States of America, Virginia Beach, Virginia, United States of America Remote Full time Job requisition id R59350 Job Description: At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role. Careers that Change Lives Bring your sales talents to a leader in medical technology and healthcare solutions.  Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need toownyour future success. Join us for a career in sales that changes lives. A Day in the Life The Executive Stapling Robotics Specialist is a key technical and strategic expert responsible for driving market share growth in stapling technologies while pioneering robotic hybrid bedside procedures. This role partners with cross-functional teams to execute market development programs, develop key opinion leader (KOL) strategies, and enhance robotic surgicalexpertiseto support long-term portfolio expansion. Job Responsibilities Stapling Technology Leadership: - Serve as the foremost district expert on stapling,leveragingproprietary technologies such as Signia with Specialty Reloads and Circular EEA™ to drive market share growth. - Provide hands-on training and clinical support to surgeons and surgical teams. Robotic Hybrid Bedside Procedure Expansion: - Lead the introduction and execution of robotic hybrid bedside procedures across the district. - Drive conversion opportunities by working closely with robotic surgery teams. Market Development Program Execution: - Initiate and execute district-wide programs, including: - Therapy Awareness Programs - Robotic-Assisted Surgery (RAS) Adoption - Peer-to-Peer Training Programs - Partner with MedEd to execute KOL engagement strategies to influence market adoption. - Collaborate with HEPR toidentifyand address economic opportunities for portfolio expansion. Robotic Surgery Presence &Expertise: - Maintain a weekly presence in robotic procedures (utilizinghernia/barbed suture techniques) to deepenexpertisein robotic surgery, clinicians, and program development. - Position the district for seamless HUGO™ platform entry by building strategic relationships with robotic surgery teams. Success Metrics: - Achieve/exceed sales quota for assigned products. - Increase margin growth by shifting from manual to powered stapling solutions. - Improve new business conversion ratios through procedure adoption and surgeon engagement. - Enhance opportunity management and forecasting accuracy to drive business performance. - Product Portfolio Alignment: - Stapling – Signia™, Specialty Reloads, Circular EEA™ - Wound Closure – V-Loc™ Absorbable Barbed Suture - Digital Technologies Responsibilities may include thefollowingand other duties may be assigned. Must Have:MinimumRequirements - High School Diploma (or equivalent) AND at least10+ years of medical device sales experience OR - Associate’s DegreeAND at least8+ years ofmedical devicesales experience OR - Bachelor’s Degree AND at least6+ years ofmedical devicesales experience Nice to Have - 7 years of medical sales experience and knowledge - Business Acumen and ability to analyze regional sales potential, leading and coaching abilitiesdemonstratedby a demonstratedtrack recordfor meeting and exceeding sales objectives - Proventrack recordin sales within the medical device or healthcare industry, preferably in the surgical or related fields. - Strong understanding of clinical environments and the ability to communicate complex product information to diverse stakeholders. - Experience in building and managing key customer relationships with decision-makers in both clinical and administrative roles. - Ability to analyze business trends and use insights to develop actionable strategies. - Excellent organizational and time-management skills. - Strong communicationand interpersonal skills. - Ability to work independently and collaboratively within a team environment. - Proficiencywith CRM software (e.g., SF.com) and Microsoft Office Suite. Physical Job Requirements The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions.  - While performing the duties of this job, the employeeis regularly required tobe independently mobile. - The employeeis also required tointeract with a computer and communicate with peers and co-workersvia a variety of media including telephone, email, instantmessageand in-person Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)    #surgicalsales For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):$110,000 - $110,000 The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance,Health Savings Account,Healthcare Flexible Spending Account,Life insurance, Long-term disability leave,Dependent daycare spending account,Tuition assistance/reimbursement, andSimple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees:Incentive plans, 401(k) plan plus employer contribution and match,Short-term disability,Paid time off,Paid holidays,Employee Stock Purchase Plan,Employee Assistance Program,Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), andCapital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns.  Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: Medtronic benefits and compensation plans About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.  We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here. It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.