MOVING YOUR WORLD
Technical Services Manager
Location
United States
Posted
91 days ago
Salary
$95K - $100K / year
Seniority
Lead
No structured requirement data.
Job Description
Technical Services Manager
FUCHS Group
Role Description The Service Manager plays a vital role in driving the execution of FUCHS digital and service solutions under the Smart Services product line in the US. Working closely with FUCHS’ Sales and Technical colleagues, the Service Manager will understand customer needs to facilitate profitable service solutions in their respective territory. Please note: The territory for this position includes North Carolina, South Carolina, Tennessee, and other potential states in the southern territory. The Service Manager provides relationship management alongside Sales with multiple customers in their respective territory. This is an important part of our growth strategy, and we are looking for someone that will bring the energy, enthusiasm, and results-focused approach necessary to meet our aggressive targets. - Smart Services account management - customer reporting and communication to ensure our service performance is achieving customer expectations. - Responsible for compliance of account to all service provision KPIs and divisional Smart Goals. - Day-to-day management of service supervisors and technicians. - Lead the development of new business opportunities with existing and new customers Smart Service and Product solutions. - Provide technical guidance related to our onsite services. - Assist in hiring, onboarding, and training of Service Technicians. - Meet and exceed fiscal targets assigned in your respective territory. - Cultivate strong team relationships that encourage team member development & retention. Qualifications - Bachelor’s Degree in an Engineering discipline is required. - Exceptional communication skills. - Strong computer skills (MS Office). - Intense customer service/focus. - Strong technical knowledge of industrial process operations (waste water, wash systems, lubricants & lubrication). - Ability to travel approximately 50%. - Previous supervisory experience. Benefits - Challenging and rewarding working environment. - Opportunity to work on projects that will expand your experience and challenge your abilities in the global marketplace. - Excellent compensation package. - Comprehensive suite of benefits. - Detailed benefit information can be found at this link: FUCHS Benefits . Company Description
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