Customer Care Consultant

Location

United Kingdom

Posted

46 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Customer Care Consultant

ELEMIS

Role Description Hours: 37 hours per week over five evenings. The role is a home working on the evening shift. This is a Monday to Friday role (very occasional weekend coverage needed), with shifts starting anywhere between 3pm - 5pm, and continue to around 10pm. The purpose of this role is to respond to customer queries, offering a standard of luxury service that is consistent across all customer touchpoints. If you like to help people, problem solve, and lead with empathy then this role is for you! Key Responsibilities - To answer all calls, to live chat and emails within the agreed timescales. - To ensure all calls, live chats, emails and bookings are made accurately. To ensure that any orders, bookings, enquiries and complaints are turned around within 24-48 hours striving towards a first-time resolution. - To perform online and offline lifestyle consultations according to customer requirements. - Make effective product and treatment recommendations to encourage clients to purchase appropriate products and make appropriate bookings. - Make outgoing calls when requested to customers including spa booking confirmations. - To educate oneself with updated product information, details of promotions and offers and actively participate in coaching and training sessions. - Upsell and cross sell to the advantage of the company and the client. - Follow our policy/procedures accurately and deal with all enquiries in a satisfactory manner and escalate where necessary. - Actively record internal notes on all systems. - Action, log and record product reactions following company procedures. - Contact courier companies with delivery queries on behalf of the customer when required processing the necessary paperwork if needed i.e Claim Forms. - To ensure that all GDPR and Data protection is followed. Qualifications - Contact/call centre experience preferred - Excellent use of the English language - Good customer service skills in a similar role an advantage - Retail/Sales experience an advantage - Good administrational skills - General computer literacy and knowledge of office equipment - Good numerical skills Benefits - Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more) - Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more - Generous Holiday Allowance, increasing with length of service - Company Pension Scheme - Commission Scheme - Healthcare Cash Plan (with Dental) - Private Medical Insurance - Employee Assistance Programme for all Associates and their families - Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards - Much, much more!

Related Job Pages

More Customer Support Jobs

Careers In Travel logo

Vacation Support Specialist

Careers In Travel

We are a reputable travel company dedicated to providing exceptional cruise experiences for clients.

Customer Support46 days ago

Role Description We are looking for a dependable and service-driven Vacation Support Specialist to provide essential assistance to our travel planning team. This remote role is ideal for individuals who are organized, tech-savvy, and eager to work behind the scenes in the travel industry. You’ll play a key part in ensuring our clients have smooth, stress-free travel experiences from beginning to end. Key Responsibilities: - Assist with travel research, quotes, and itinerary preparation - Coordinate with travel suppliers to confirm reservations and special requests - Track payment deadlines and booking updates - Help distribute travel documents, confirmations, and trip reminders - Provide exceptional follow-up and support to both clients and advisors - Maintain accurate records and client details within CRM tools - Support administrative and customer service tasks for travel advisors Qualifications - Excellent organizational and communication skills - Comfortable using email, online platforms, and basic spreadsheet tools - Prior customer service, administrative, or travel experience is a plus - Strong attention to detail and time management - Enthusiastic about the travel industry and eager to learn - Training is provided—no previous travel certification required Benefits - Flexible work-from-home schedule - Personalized training and mentorship - Eligibility to earn income through client support, special projects, and team performance initiatives - Access to travel perks and industry discounts after training - Pathways for advancement into planning, sales, or leadership roles Company Description Destination Knot is a growing travel company passionate about creating unforgettable vacations—from romantic honeymoons and destination weddings to luxury escapes and family adventures. We pride ourselves on offering white-glove service, expert guidance, and a supportive team environment that values both personal growth and client satisfaction.

United States
$40K - $65K / year
Job Closed
Full TimeRemoteTeam 5,001-10,000Since 1957H1B No Sponsor

Title: Customer Service Representative - WAH remote type Fully Remote locations Huntington, WV time type Full time job requisition id JR101144 Job Description: Pay Rate $12 Who we are: At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference. What’s the Role About? If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. - Are you energetic, enthusiastic with an engaging personality? - Are you driven to deliver effective results while providing excellent customer service? - Do you have extraordinary communication skills? What’s in it for YOU? - Paid Training - Medical, Dental, and Vision Insurance - Paid Time Off - Employee Discounts - Full-time, non-seasonal - Career Advancement Who we are: At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference. What’s the Role About? If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. - Are you energetic, enthusiastic with an engaging personality? - Are you driven to deliver effective results while providing excellent customer service? - Do you have extraordinary communication skills? What’s in it for YOU? - Paid Training - Medical, Dental, and Vision Insurance - Paid Time Off - Employee Discounts - Full-time, non-seasonal - Career Advancement Responsibilities: - Provide information about SNAP EBT transactions to customers - Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions - Maintain a thorough understanding of products, services and policies to effectively assist customers - Accurately document customer interactions and transactions across all tools/platforms - Collaborate with other departments to resolve customer issues and escalate complex problems as necessary - Strive to exceed customer satisfaction goals and performance metrics - Continuously seek opportunities to improve the customer experience and streamline processes - Stay updated on product knowledge and industry trends to better assist customers - Ability to work within the defined hours of operation with flexibility needed on weekends and holidays What We Look for in a Candidate: - Must be 18 years of age or older - High School Diploma or equivalent - Bilingual Requirement: Must be fluent in both English and Spanish, with excellent verbal and written communication skills. - Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work - Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone - Superb attendance, so you can be there when our customers need us Work at home requirements: - High speed internet with an ethernet connection to the router (no satellite or hotspot) 10 Mbps download and 5 Mbps upload speed - WiFi must be turned off at all times - Windows Updates must be current - Private and distraction free home work space with the ability to close a door All job offers are contingent upon: - Completion of drug screen - Completion of background check - Completion of fingerprints

West Virginia
$12+ / hour
TP Greece logo

English-Speaking Financial Customer Experts

TP Greece

This is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. You will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.

Customer Support46 days ago

Role Description Are you an avid fintech enthusiast with great communication skills? Join our Customer Experts team and support people for financial, banking and money transfer services. If you share our values of collaboration, transparency, integrity and agility, come join forces with a high-performing, customer-oriented team with a vision to change the way businesses pay and get paid. - Be the primary point of contact for customer and client requests - Utilize phone calls, e-mails and chats in order to provide a seamless customer experience - Provide daily support and consult clients on best practices about their business - Respond to customer inquiries about our client’s new and existing services and solutions, as well as complaints - always in a professional manner - Resolve issues as they arise - timely and efficiently - Strive for excellence in every interaction, aiming for increased product usage and customer loyalty - Be committed to meeting both personal goals and team targets Qualifications - Fluency in English - Very good use of English – both in written and spoken language - Work experience in a customer support role is a plus - An interest in digital banking and payment solutions is desired - Exceptional communication & soft skills, as well as a problem-solving mentality - Tech savviness & learning agility - A genuine sense of ownership along with an unbreakable team spirit - Flexibility in adapting to a fast-paced environment Benefits - Competitive monthly salary + 2 extra salaries per year - Refer-A-Friend: Bring your friends and receive great bonuses! - Health care benefits and numerous other discounts - Full training by certified instructors - Professional growth & development opportunities - Special events as well as community & social responsibility initiatives - Free online Greek language courses - State of the art premises, providing a great working environment with relaxing break areas - Work for a Great Place to Work-Certified Company that fosters diversity

Greece
2 / month
TP Greece logo

Dutch-Speaking Customer Expert for bol

TP Greece

This is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. You will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.

Customer Support46 days ago

Role Description Do you thrive on making customers smile? Are you a Dutch speaker with a passion for problem-solving? Join bol's dynamic Dutch Customer Expert team in Greece. At TP in Greece, in collaboration with the Netherlands’ largest online retailer bol, we are looking for highly motivated Dutch Customer Experience Associates, dedicated to take ownership and turn each and every online purchase into a satisfying customer journey. - Be the primary point of contact for customer requests, representing the Netherlands’ leading online retailer. - Actively listen to what moves our customers and provide solutions either by phone calls, emails, or chats! - Handle inquiries about product orders, payments and deliveries, as well as customer complaints. - Turning every customer into a happy customer! - Exchanging ideas and solutions with your colleagues! - Enjoy your time in Greece! Qualifications - Strong written and verbal skills in both Dutch and English. - Work experience in retail or familiarity with e-commerce will be considered an asset. - Solution driven out of the box thinking. - An empathetic soul with the communication skills that match. - An entrepreneurial mindset to balance out the cons and benefits. - A positive and adventurous attitude. - A sponge that is willing to soak up all the knowledge and experience we offer. Benefits - Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process - all at no cost to you). - Competitive monthly salary + 2 extra salaries per year. - Refer-A-Friend: Bring your friends and receive great bonuses! - Health care benefits and numerous other discounts. - Full training by certified instructors. - Professional growth & development opportunities. - Special events as well as community & social responsibility initiatives. - Free online Greek language courses. - The opportunity to work for a Great Place to Work-Certified Company. Company Description This is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all.

Greece