Role Description We need an exceptional Executive Assistant who makes our leadership team more effective every day. Trusted with sensitive information, complex logistics, and high-priority communications. - Manage executive calendars, inboxes, and travel logistics - Draft and send communications on behalf of leadership - Prepare briefing materials, reports, and presentations - Coordinate across internal teams and external stakeholders - Handle confidential matters with complete discretion Qualifications - 3+ years as an executive assistant, PA, or chief of staff - Exceptional written English - Highly proactive and absolutely reliable - Tech-savvy with Google Workspace and productivity tools Benefits - 💵 $700–$1,800/month USD - 🌍 100% remote - 🔑 High-trust, high-impact role with real growth potential Company Description

Role Description We’re looking for a Senior Guest Services Associate to join our international team. You’ll mostly likely work a 7pm–7am shift (local Thailand/Vietnam time), 3 days per week, providing guest services during U.S. daytime hours and back-office support when guest activity is quiet. Responsibilities - Guest Services (primarily at the start of each shift) - Provide fast, friendly support via chat, email, SMS, and phone - Troubleshoot check-in issues, payment problems, and apartment access - Flag suspicious activity such as risky bookings or declined payments - Respond to guest reviews and feedback in a professional tone - Escalate complex or urgent issues to management when needed - Data & Reporting - Pull daily occupancy, ADR, and revenue reports - Maintain rolling dashboards for 7-day and 30-day performance - Track guest satisfaction metrics (reviews, cancellations, refunds) - Compile competitor pricing snapshots - Adjust pricing in our pricing software - Vendor & Operations Support - Review cleaning checklists and photos to confirm apartments are guest-ready - Log and track maintenance issues in our systems - Monitor inventory of toiletries, linens, and supplies; reorder when needed - Track deliveries and reconcile vendor invoices - Maintain property setup checklists for new units and confirm vendor completion - Other Projects - Assist the General Manager and founders with ad hoc projects - Tools You'll Use - Mews (Property Management System) and ConduitAI (Messaging) - Breezeway (cleaning coordination) and Keycafe (key tracking) - Autohost (guest screening) and Pricelabs (pricing tool) - Google Drive, Gmail, QuickBooks, Airtable, Notion, ChatGPT - Booking platforms: Airbnb, Booking.com, Vrbo, Expedia, and Lodgeur's website Qualifications - 5+ years of professional experience in customer service, hospitality, or operations - Strong English communication skills (written and spoken) - Tech-savvy and quick to learn new tools - Organized, detail-oriented, and consistent with follow-through - Calm under pressure—even when dealing with upset guests - Reliable—your team can count on you to cover your shifts - Looking for a long-term role with a growing company Requirements - Experience with AI tools (nice to have but not required) - Spanish language skills (nice to have but not required) Benefits - Monthly Salary: $1,000 - 1,300 - Paid time off such as PTO, sick days, and vacation days - Health insurance - Life insurance - Location/Schedule: Remote, Thailand or Vietnam; 7pm–7am local time, 3 days per week

• Provide effective and comprehensive support to department head. • Proper phone etiquette, people and communication skill; provide general office support to all team members on an as needed basis and perform related duties as required. • Type documents to include correspondence, presentations, forms, reports, etc. • Schedule meetings and conference calls. • Organize international and domestic travel ranging from air and hotel reservations to passport and visa applications; handle situations where independent judgment is exercised, thereby relieving the Executive of extraneous matters. • Screen incoming calls and either assist caller when appropriate, forward calls that can be handled by others; maintain confidential files and honor the integrity of all information. • Manage and prioritize heavy volume of e-mails including archiving and retrieval. • Reconcile expenses and submit reimbursable items for processing. • Update and maintain Executive’s business associate contact details.

• Gestionar políticas a lo largo del ciclo de vida completo: cotizar, vincular, modificar, renovar • Procesar modificaciones, cancelaciones y actualizaciones de pólizas con precisión y eficiencia • Manejar renovaciones y remarketing para garantizar una cobertura y precios competitivos • Mantener registros precisos y actualizados dentro del sistema de gestión de agencias • Comunicación con clientes a través de teléfono, correo electrónico y mensajería • Explicar claramente las opciones de cobertura, términos de póliza y primas • Apoyar a los clientes con cambios de póliza y consultas de servicio • Realizar cotizaciones multiaseguradoras y comparaciones de cobertura • Trabajar directamente con las aseguradoras para vincular, modificar y renovar pólizas • Navegar por portales de aseguradoras y requisitos de suscripción de manera efectiva