• Serves as a member of the non-clinical inbound team providing support across a variety of therapeutic areas and products. • Inbound support includes speaking to resources available for patients, connecting patients to resources (online or verbally), triaging to clinical support, and providing patients necessary materials post call. • Works collaboratively with multiple brands and virtual clinical educator teams to provide excellent customer service to promote positive outcomes. • Provide virtual support with multiple stakeholders, including patients, case managers, and clinical educators through inbound and outbound calls, email, chat and text • Demonstrate strong empathy and high emotional intelligence to engage patients with complex health conditions effectively, creating a connection built on trust and rapport • Exemplify strong critical thinking skills essential for problem-solving, innovation, and providing high quality service to patients • Define issues, analyze customer problems, evaluate alternatives, and develop sound conclusions and recommendations • Ability to manage multiple customers, channels, requests, or tasks, able to prioritize, organize, and execute them efficiently and effectively. • Maintain solid knowledge base on all network initiatives, processes, resources, and materials to answer patient questions with confidence and ease • Identify and apply metrics and feedback which lead to successful patient satisfaction • Demonstrates proficient use of technology to enable accurate, timely, and compliant documentation as it relates to activities; showing efficiency in the use of systems to monitor and track activity as applicable while speaking on phone • Ensure all activities are conducted and properly executed in a manner that is strictly compliant with all MLS, client, and industry mandated rules and regulations • Handle and manage sensitive information and patients Personal Health Information (PHI) responsibly and within MLS compliance parameters • Work and communicate cohesively within a team to identify collaborative opportunities and enable process improvement.

Title: Campaign Activation Manager Location: Dearborn, MI United States Department: Marketing Reports to: Sr. Manager of Brand Activations Job Classification: Remote FLSA Status: Exempt Job Band: Professional Job Description: Job Summary The Marketing Campaign Integration Manager ensures that Carhartt’s key integrated marketing campaigns are aligned, connected, and delivered seamlessly across all consumer touchpoints. This role sits at the center of cross-functional collaboration—bringing together creative, brand, product, business units, digital, and media teams to make sure every campaign is both strategically strong and operationally tight. This position will drive, not only with internal teams, strong integration and execution of the campaign, but will also work with external agency partners and collaboration partners from other brands to execute a given campaign. Inspired by Hard Work At Carhartt, the values of hard work—dependability, honesty, and trust—are rooted in the legacy of our founder, Hamilton Carhartt. His commitment to serving hardworking people continues to inspire everything we do. Guided by his legacy and our mission—We serve and protect all hardworking people by building durable products—we remain dedicated to upholding these principles in every decision we make and every product we create. Associate Responsibilities - Build integrated marketing plans that align with Carhartt’s seasonal strategies, product priorities, and brand storytelling. - Lead campaign planning sessions across Brand, Product Marketing, Media, Retail, eComm, and Creative. - Ensure briefs, channel strategies, and creative concepts all ladder up to a cohesive consumer experience. - Partner with internal teams to ensure each campaign reflects Carhartt’s brand values and consumer insights. - Serve as the central connector across Marketing, Product, Retail, PR, Social, CRM, Carhartt.com, and external agencies. - Drive alignment on messaging, audience targeting, timing, and channel execution - Maintain alignment with brand product teams to support key product stories and seasonal priorities. - Foster a collaborative spirit, living Carhartt’s value of “Act Like You Own It.” - Manage the full campaign lifecycle—from concept through execution and wrap-up. - Maintain timelines, status reports, asset trackers, and calendars. - Identify risks early and develop solutions that protect launch quality and timing. - Ensure assets are delivered on schedule and meet brand, legal, and compliance requirements. - Support cross-channel campaign activation, including paid media, digital merchandising, email, retail, social, and brand storytelling. - Oversee creative trafficking, QA processes, and workflow handoffs to media and channel owners. - Partner closely with analytics and digital operations to ensure tagging, tracking, and testing plans are set. - Lead launch readiness reviews ensuring all teams are aligned and prepared. - Track campaign performance with analytics teams; identify opportunities for optimization throughout the campaign cycle. - Lead post-campaign retrospectives to capture learnings and enhance future workflows. - Maintain dashboards or campaign summaries that tell a clear performance story. Required Education - Bachelor’s degree in marketing or related field or equivalent years of work experience may be considered in lieu of degree. Required Skills & Experience - 7+ years of experience in integrated marketing, campaign management, brand activation, or program management. - Experience managing complex, multichannel campaigns and coordinating multiple stakeholders including outside partners. - Demonstrated ability to integrate across functions by organizing complex, undefined workstreams into clear, actionable plans; consistently drives projects to completion on time and within scope while upholding standards of quality, integrity, and consumer focus. - Strong understanding of creative development, paid media, digital marketing, and retail/consumer brand ecosystems. - Excellent project management skills with proven ability to manage complex campaigns. - Strong communicator able to build trust and alignment across diverse teams. - Highly organized and detail-oriented, with a passion for operational excellence. - Proficiency using PowerPoint/Keynote, Word, Excel, etc. Physical Requirements and Working Conditions - Office environment - This position has a Remote location: Associate will have no regular requirement to be on-site. Travel on-site is limited to special events. - Carhartt is a tobacco free workplace. #LI-Remote We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

Title: Senior Manager, Direct Response Fundraising Location: Arlington United States Job Description: What started as a small group of families gathered around a kitchen table in 1979 has blossomed into the nation's leading voice on mental health. The National Alliance on Mental Illness (NAMI) is the nation's largest grassroots mental health organization dedicated to building better lives for the millions of Americans affected by mental illness. Today, we are an alliance of hundreds of local affiliates, state organizations and a national office that work in communities across the United States to raise awareness and provide support and education that was not previously available to those in need. NAMI advocates for all who are affected by mental illness, both the individuals and the people in their lives. We work to address disparities and injustices and to promote dignity and inclusion for all people with mental illness and their families. In addition to being advocates, we educate, we listen, and we lead as evidenced by our public awareness campaigns, the range of programs we provide, and our strong public policy. We currently have an opening for Senior Manager, Direct Response Fundraising. The Senior Manager, Direct Response Fundraising owns the planning, execution, and optimization of NAMI's national direct response fundraising program across mail, email, SMS, paid and organic social, and web, generating approximately $4M-5M annually in individual giving revenue. This full-time position can be remote or based at NAMI Headquarters in Arlington, VA on a hybrid basis. Salary Range: $88k - $93k ESSENTIAL DUTIES AND RESPONSIBILITIES: - Manage a high-volume production schedule, workflow, and budget of NAMI's direct marketing consulting firm to develop and execute successful national print and email solicitations, including campaign testing, optimization, and performance analysis across channels, translating results into actionable recommendations. - Continuously evaluate and optimize direct response fundraising systems, workflows, and donor experiences using performance data and industry best practices. - Collaborate across departments, particularly with Finance and MarCom, to guarantee operational approvals, smooth functioning and optimize campaigns, build information bridges, and explore new opportunities for stewardship and fundraising. - Work with program staff to gain a strong understanding of NAMI's work and track organizational accomplishments/assets to develop appeal content, marketing materials and stewardship communications for NAMI donors and prospects. - Lead collaboration with vendors and explore in-house methods to best engage social media donors and fundraisers and maximize social media revenue. - Oversee and manage external vendors (printers, designers, mail house) to ensure the timely distribution of in-house development mailings. - Lead digital direct response fundraising efforts, including in-house email and social communications, paid and organic social media, and online advertising around cornerstone campaigns. - Own data-driven direct response infrastructure and analytics, including Salesforce campaign setup, tracking, attribution, reporting, and list optimization, in collaboration with Development Operations. - Utilize mail and email to oversee stewardship, retention (below $1,000), upgrade, and acquisition campaigns for NAMI's community of donors - Manage digital new donor journeys and ongoing engagement flows. - Identify, cultivate, and steward donor relationships for use in fundraising campaigns, including testimonial solicitation, story development, content approvals, and ongoing donor engagement. - Grow NAMI's online giving presence through both paid and organic social media. - Other duties as assigned MINIMUM QUALIFICATIONS: - Bachelor's Degree - 5 - 7 years of related experience - Knowledge of best practice in fundraising and data management - Strong writing and editorial skills and a strong eye for detail. (Writing samples may be requested) - Strong project management skills, with ability to manage processes, prioritize and meet deadlines. - Working knowledge of donor databases (SalesForce strongly preferred), donation platforms (GoFundMe Pro strongly preferred), and other communication technologies, (MailChimp strongly preferred). - Highly proficient in Microsoft Office and ability to quickly learn new software, programs and systems. Experience with basic design tools and WordPress is a plus. - Ability to maintain discretion - Strong analytical and critical thinking skills - Must pass background check Your salary is only one component of the total compensation package. NAMI offers a range of standard and unique benefits that are reviewed annually: - Generous and comprehensive Health, Dental, and Vision Plans - Paid Time Off: Vacation, Personal, and Sick Leave - Paid Parental Leave - 403(b) retirement plan - Flexible Spending Accounts for health care, dependent care and commuter expenses - Life Insurance and Disability coverage paid by NAMI - Flexible Work and Telework programs - Professional Development Reimbursement program - A variety of wellness offerings to support team members - Employee Referral Program - The Employee Assistance Program (EAP) which provides support for personal and family problems common in contemporary life NAMI is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive workforce. NAMI prohibits discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or expression, pregnancy, childbirth or related medical conditions, genetic information or any other legally protected group status. We also provide reasonable accommodation for candidates with disability.

• govern ITSM-aligned processes across the full service lifecycle; • standardize delivery workflows, transition frameworks, and CI protocols; • oversee end-to-end project management from initiation through closure; • embed AI-assisted automation to shift operations from reactive to proactive. • govern estimation, sizing, and capacity models; • manage the financial lifecycle of service subscriptions with a focus on cost optimization, margin performance, and commercial commitments. • maintain alignment across delivery constraints, SLA obligations, and performance measures; • bridge Delivery and cross-functional teams to translate operational insight into scalable, productized service components. • own allocation, utilization, and capacity planning across the portfolio; • define competency profiles and enablement programs that close capability gaps and support structured team growth. • drive operational and organizational change across the team; • develop adoption plans, communicate transitions clearly, and embed change sustainably, making continuous improvement a core operating value.