• Own every hardware customer engagement from order placement through go-live and stabilization. • Schedule and coordinate every install with the customer, the vendor, and any third-party installers. Confirm site readiness, hardware delivery, install windows, and post-install validation. • Run or coordinate customer training for every hardware deployment. • Hold all hardware vendors to their commitments on lead times, install quality, support response, and warranty during the heavy install months. Push back firmly when SLAs slip. Escalate cleanly when needed. • Place, track, and reconcile every hardware order. Confirm pricing, lead times, and delivery. Catch discrepancies before they become customer problems. • Be the source of truth for the state of every hardware deployment in-flight. New customer orders, install schedules, training calendars, vendor escalations, customer issues — you know the numbers and the status, always. • Flag risk early to leadership. Hardware delays, install slips, vendor issues, customer escalations — leadership should never be surprised by a hardware problem because you saw it first and raised it. • Run a clean weekly operations review covering hardware deployments in flight, vendor performance, customer escalations, and what’s coming next. • Be the go-to person across BusPlanner for anything hardware. Train Account Executives and Customer Success Managers on the hardware portfolio so they can speak intelligently in deals and renewals. • Build and maintain hardware pitch decks, deployment timeline references, pricing references, and customer-facing FAQs. Keep them current as the portfolio evolves. • When Sales is working a complex hardware deal, jump into the pre-sales process. Speak intelligently to prospective customers about our hardware, what deployment looks like, what timelines are realistic, and what the install resourcing model is. • Scope the pilot, coordinate the pilot install, run the customer through what success looks like, and convert the pilot cleanly into a full deployment. Same person who runs the pilot is the same person who’ll run the full install — that continuity is the win.

Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. Job Description NBCUniversal's Media Operations Center is home to multiple teams that support the inbound and outbound digital delivery of NBCUniversal content in a 24/7/365 environment. One of these teams is Quality Control (QC), which plays a critical role in ensuring content delivered to both linear and nonlinear playout destinations meet all technical and operational requirements. The QC team is responsible for screening broadcast content through real-time monitoring and spot checks. In support of Peacock, Broadcast, Studio, International, and Digital Supply Chain workflows, QC also captures key metadata on longform assets that enables viewer-facing functionality such as "Skip Intro." All NBCUniversal longform content, promos, commercials, and graphics flow through QC for validation, with issues identified and escalated according to established operational procedures. QC operates at significant scale, processing extremely high content volumes with turnaround times that can be as short as 15 minutes. To ensure a high level of reliability and consistency, technicians complete an extensive training and certification process across multiple standard operating procedures, supporting near-continuous accuracy in a mission-critical environment. The Supervisor, Media Operations provides hands-on leadership within QC leading a 24x7 operation that encompasses all aspects of the digital supply chain including content QC, language QC, and client delivery. Key Responsibilities: - Supervise and lead a team of Media Operations technicians to successfully execute departmental reliability and performance goals. - Manage hiring, training, scheduling, coaching, and performance management of direct reports. - Provide day-to-day operational coordination including troubleshooting, issue escalation, and workload prioritization. - Lead and serve as project manager for new workflows, tools, and technology development and implementation. - Ensure the creation, implementation, and ongoing maintenance of Standard Operating Procedures (SOPs). - Maintain training matrices and ensure all technicians receive appropriate onboarding and ongoing training. - Serve as operational lead during outages and incident bridges; identify trends and conduct root cause analysis with recommended corrective actions. - Identify opportunities within new or legacy workflows to improve efficiency and productivity. - Provide leadership coverage in the absence of the Manager as required. - Perform additional duties as assigned. Qualifications Qualifications: - 4+ years of experience in broadcast, post-production, or digital media operations. - 2+ years leadership experience in a fast-paced environment including a demonstrated ability to lead people and/or projects, influence others, problem solve and adapt to changing scenarios while maintain professionalism during challenging and stressful situations - BA/BS in relevant field or equivalent relevant professional experience - A track record of meeting or exceeding performance expectations - A punctual, hardworking, disciplined, and dependable individual - Knowledge and understanding of digital broadcast and production technical systems, standards and processes - Experience with media asset management and workflow systems. - Detail oriented, respectful, and motivated team player with good communication skills and a positive attitude - Ability to multitask and manage multiple priorities in a deadline-driven environment. - Ability to learn proprietary and third-party applications quickly. Strong troubleshooting, analytical, and problem-solving skills. - Experience working with digital file types including QuickTime, MXF, MPEG, and MP4. - Experience leading teams across multiple shifts in a 24x7 operation. Additional Requirements: - Must be willing and able to work evenings and nights, even on the weekend or holidays, sometimes on short notice, in support of the 24/7, 365 operations. - Must be willing to work in Stamford, CT or Centennial, CO - Must be willing and able to adhere to onsite strategy driven by company expectations - Must have unrestricted employment authorization in the US - Must apply via NBC Universal career site to be considered (job # 51543739_2) - Must be 18 years or older - Must be willing to submit to a background investigation Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time. This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $70,000 - $95,000 (bonus eligible) Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.

Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. Job Description NBCUniversal's Media Operations Center is home to multiple teams that support the inbound and outbound digital delivery of NBCUniversal content in a 24/7/365 environment. One of these teams is Quality Control (QC), which plays a critical role in ensuring content delivered to both linear and nonlinear playout destinations meet all technical and operational requirements. The QC team is responsible for screening broadcast content through real-time monitoring and spot checks. In support of Peacock, Broadcast, Studio, International, and Digital Supply Chain workflows, QC also captures key metadata on longform assets that enables viewer-facing functionality such as "Skip Intro." All NBCUniversal longform content, promos, commercials, and graphics flow through QC for validation, with issues identified and escalated according to established operational procedures. QC operates at significant scale, processing extremely high content volumes with turnaround times that can be as short as 15 minutes. To ensure a high level of reliability and consistency, technicians complete an extensive training and certification process across multiple standard operating procedures, supporting near-continuous accuracy in a mission-critical environment. The Supervisor, Media Operations provides hands-on leadership within QC leading a 24x7 operation that encompasses all aspects of the digital supply chain including content QC, language QC, and client delivery. Key Responsibilities: - Supervise and lead a team of Media Operations technicians to successfully execute departmental reliability and performance goals. - Manage hiring, training, scheduling, coaching, and performance management of direct reports. - Provide day-to-day operational coordination including troubleshooting, issue escalation, and workload prioritization. - Lead and serve as project manager for new workflows, tools, and technology development and implementation. - Ensure the creation, implementation, and ongoing maintenance of Standard Operating Procedures (SOPs). - Maintain training matrices and ensure all technicians receive appropriate onboarding and ongoing training. - Serve as operational lead during outages and incident bridges; identify trends and conduct root cause analysis with recommended corrective actions. - Identify opportunities within new or legacy workflows to improve efficiency and productivity. - Provide leadership coverage in the absence of the Manager as required. - Perform additional duties as assigned. Qualifications Qualifications: - 4+ years of experience in broadcast, post-production, or digital media operations. - 2+ years leadership experience in a fast-paced environment including a demonstrated ability to lead people and/or projects, influence others, problem solve and adapt to changing scenarios while maintain professionalism during challenging and stressful situations - BA/BS in relevant field or equivalent relevant professional experience Desired Characteristics: - A track record of meeting or exceeding performance expectations - A punctual, hardworking, disciplined, and dependable individual - Knowledge and understanding of digital broadcast and production technical systems, standards and processes - Experience with media asset management and workflow systems. - Detail oriented, respectful, and motivated team player with good communication skills and a positive attitude - Ability to multitask and manage multiple priorities in a deadline-driven environment. - Ability to learn proprietary and third-party applications quickly. Strong troubleshooting, analytical, and problem-solving skills. - Experience working with digital file types including QuickTime, MXF, MPEG, and MP4. - Experience leading teams across multiple shifts in a 24x7 operation. Additional Requirements: - Must be willing and able to work evenings and nights, even on the weekend or holidays, sometimes on short notice, in support of the 24/7, 365 operations - Must be willing to work in Stamford, CT or Centennial, CO - Must be willing and able to adhere to onsite strategy driven by company expectations - Must have unrestricted employment authorization in the US - Must apply via NBC Universal career site to be considered (job # 51543739_2) - Must be 18 years or older - Must be willing to submit to a background investigation Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time. This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $70,000 - $95,000 (bonus eligible) We are accepting applications for this position on an ongoing basis. Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.

Role Description BusPlanner is scaling fast, and our hardware business is scaling with it. The Hardware Operations Specialist owns the operational engine behind every hardware customer we have. You will report into Projects and act as the single point of accountability for how connected vehicle hardware gets ordered, installed, trained, supported, and grown — across both new and existing customers. You will also own our relationships with the vendors who make this hardware possible. The Sales team sells it. The Product team builds the software. You make sure the hardware actually gets to the customer, gets installed, the customer is trained on it, and stays running — on time, on schedule, and with no surprises. This is a uniquely high-trust, high-leverage role. The customer’s first impression of BusPlanner’s hardware business runs through you. What You’ll Own - Customer Deployment Execution - Order-to-go-live, end to end. Own every hardware customer engagement from order placement through go-live and stabilization. - Install coordination. Schedule and coordinate every install with the customer, the vendor, and any third-party installers. Confirm site readiness, hardware delivery, install windows, and post-install validation. - Customer training delivery. Run or coordinate customer training for every hardware deployment. - Vendor Coordination - Day-to-day vendor execution. Hold all hardware vendors to their commitments on lead times, install quality, support response, and warranty during the heavy install months. Push back firmly when SLAs slip. Escalate cleanly when needed. - Order management. Place, track, and reconcile every hardware order. Confirm pricing, lead times, and delivery. Catch discrepancies before they become customer problems. - Pipeline Visibility and Reporting - Source of truth. Be the source of truth for the state of every hardware deployment in-flight. New customer orders, install schedules, training calendars, vendor escalations, customer issues — you know the numbers and the status, always. - Risk surfacing. Flag risk early to leadership. Hardware delays, install slips, vendor issues, customer escalations — leadership should never be surprised by a hardware problem because you saw it first and raised it. - Reporting cadence. Run a clean weekly operations review covering hardware deployments in flight, vendor performance, customer escalations, and what’s coming next. - Sales and Customer Success Enablement - Internal hardware expert. Be the go-to person across BusPlanner for anything hardware. Train Account Executives and Customer Success Managers on the hardware portfolio so they can speak intelligently in deals and renewals. - Pitch materials and references. Build and maintain hardware pitch decks, deployment timeline references, pricing references, and customer-facing FAQs. Keep them current as the portfolio evolves. - Pre-Sales and Pilot Management - Solutions consulting on complex deals. When Sales is working a complex hardware deal, jump into the pre-sales process. Speak intelligently to prospective customers about our hardware, what deployment looks like, what timelines are realistic, and what the install resourcing model is. - Pilot scoping and execution. Scope the pilot, coordinate the pilot install, run the customer through what success looks like, and convert the pilot cleanly into a full deployment. Same person who runs the pilot is the same person who’ll run the full install — that continuity is the win. Qualifications - A killer work ethic. You out-work the room without being asked. You finish what you start. - Coachable. You take feedback like a gift. You adjust quickly and you don’t get defensive. - A good attitude. You bring energy into the room. You make the team better just by being on it. - Ownership mentality. If it’s broken, you fix it — even if it’s not technically your job. “I’ll check on it” is a commitment, not a deflection. - High urgency and intensity. You move with urgency. You operate at high intensity. You don’t drift, and you don’t let the team drift. - Diplomatic firmness. You can push a vendor without burning the relationship and push a customer without losing the deal. That balance is rare and we screen for it. - Hardware deployment experience. Demonstrated experience coordinating hardware rollouts at scale — ideally in connected vehicle, telematics, fleet IoT, or onboard technology. - Project and program coordination. Comfortable running 20-50 active threads at once across customers, vendors, and internal teams. - Vendor management track record. Real experience holding third-party vendors accountable. - Customer-facing polish. Calm under pressure. Strong written and verbal communication. - Detail orientation. Meticulous, detail-oriented, and allergic to ambiguity. - Operating tempo. Comfort working at a pace that matches a company in growth mode. Benefits - Competitive salary and performance-based bonuses. - Full health and wellness benefits. - Flexible work hours and remote-friendly setup. - Modern operations tooling and the autonomy to shape how the hardware deployment pipeline runs. - A collaborative team culture focused on flawless customer deployments and being a true partner to the districts we serve.