• Build and maintain customer relationships throughout all communications while providing a positive, professional and empathetic understanding to all customers. • Create and modify patient orders and demographics by following complex ordering procedures, processes and policies. • Prioritize, research and respond to requests for test information, specimen requirements, supplies and fees associated with vendor and internal testing • Foster communications and exhibit exceptional customer service in all professional interactions. • Exercise careful deliberation and judgment pertaining to complex job requirements and responsibilities in order to best serve the patient, customer, and ARUP. • Exhibits high quality performance through accuracy and commitment in a timely manner. • Promote and exercise information management through case ownership and prioritization by providing thorough documentation and follow through when appropriate for customer satisfaction. • Familiarity with ARUP clients and Account Executives. • Provide education, guidance, and resolution to customers regarding available resources, information and application utility. • Promotes and utilizes multiple systems within ARUP in order to research and resolve customer issues effectively and efficiently • Serves as a liaison between ARUP customers and technical sections. • Other duties as assigned.

Role Description Reporting to the Director, Client Service, this position is responsible for the overall service level management for all clients within their region. Responsible for achieving team profitability, client retention, up-selling opportunities and client loyalty through performance management, training, coaching, mentoring and motivating staff. Location: Open to all US locations. Key Duties & Responsibilities - Train, motivate, mentor, coach and manage the overall performance of staff members to achieve results. - Ensures delivery of exceptional client service to foster and enhance superior client relationships within the region. - Drive the revenue, profitability, retention, and client satisfaction to ensure the region meets or exceeds its targets. - Review attainment vs. target for the region and develop corrective actions where necessary. - Analyze data and run reports for clients within the region to identify trends and patterns, track lost business, determine and resolve root cause issues and increase client satisfaction and loyalty. - Manage and control the use of systems and technology, such as the Customer Relationship Management (CRM) tools, to drive efficiency in all client service operations. - Monitor and report service level statistics and other key performance indicators. - Develop processes and procedures to achieve regional goals and objectives. - Conduct root-cause analysis and create scalable solutions to resolve systemic issues or service delivery deficiencies. - Create and foster partnerships with other internal departments to resolve cross-functional communication or cooperation difficulties. - Assist direct reports with challenging barriers and obstacles they may encounter. - Maintain appropriate balance between client service and up-selling activities/sales focused revenue growth. - Attend client visits with the Client Service Managers as required. - Complete annual performance reviews with direct reports. - Perform other related duties as assigned by management. - Adhere to established policies and procedures. Qualifications - Excellent interpersonal skills. Ability to develop and maintain deep, consultative relationships with external and internal clients. - Good communication skills (both written and verbal). - Knowledge and experience with project management methodology and techniques. - Excellent problem solving and conflict resolution skills. - The ability to make and execute effective decisions based on factual content. - Comfortable preparing and making presentations to small and large audiences. - Ability to be self-motivated, creative and work in a challenging and stressful environment. - Ability to prioritize, plan and schedule activities. - Excellent understanding of customs brokerage process, procedures, regulations, and regulatory requirements. - Working knowledge of Microsoft Office software (MS Word, MS Excel, MS PowerPoint) and Customer Relationship Management tools. Requirements - 6 years of related experience. - Bachelors Degree or equivalent. Competencies - Business Acumen and Straight Talk - Leading and Developing - Inclusion and Collaboration - Customer First Focus - Agility - Accountability Equal Opportunity Statement We know that women and people of color may be less likely to apply if their professional experience does not exactly match the job description. Livingston is striving to build a culture where differences are celebrated; therefore, if you are excited about this position, we encourage you to apply even if your experience may not check every box. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Location: Open to all US locations.

• Serves as the point of contact for assigned EMC Claims Solution’s (ECS) clients, ensuring proactive, consistent high quality service experiences • Investigates service issues and discrepancies to ensure all relationship needs are met • Partners with appropriate internal teams to resolve client concerns and ensure overall alignment • Performs root cause identification and implementation of solutions to enhance satisfaction and retention • Prepares assigned materials to participate in client meetings, stewardship reviews, and training sessions • Performs client calls and/or meetings to provide excellent client services practices • Provides responses to client inquiries and gathers claims data, prepares reports, and organizes information • Participates in the identification of communication gaps or training needs • Delivers identified training as assigned • Collaborates with people leader to prepare presentations, proposals, and marketing materials • Develops assigned newsletters, blogs, and client communications • Maintains contract lists, databases, and marketing files • Conducts research on industry trends, competitors, and target markets • Identifies opportunities to streamline workflows and improve efficiency, and implements approved changes • Coordinates vendor expectations and resolves minor vendor issues • Partners with people leader on conference preparation and follow up • Works with leader to develop action items and opportunities from conference findings and relationships

• Champion Cardinal Health Client Engineering and Modern Workplaces • Demonstrates advanced knowledge of automation and scripting methodologies within area of technology concentration • Designs, implements, and coordinates Cardinal Health M&A processes • Scope out and design future state of Client Engineering space • Work closely with leadership and technical leads on implementing new solutions in Client Engineering • Demonstrates knowledge of business processes, systems engineering, operations research, and engineering aspects • Demonstrates knowledge of technology concentration implemented within a large-scale enterprise environment • Analyze system operating efficiencies, capacity and recommends measures to improve performance and cost effectiveness • Lead onboarding of new technologies; lead RFPs and POCs of technical solutions in Client Engineering space. • Focus on Solution Development for Client Engineering space; seek out issues and work with adjoining technical teams on solutions. • Lead stakeholder calls with supporting teams (Service Center, Tier 2, Networking, etc) • Lead merger and acquisition activities • Lead escalation activities and drives case resolution and process improvement • Work with Tier 1 and Tier 2 support to deliver solutions to technical issues • Design strategies to improve application availability, performance, and overall system health • Diagnose and resolve complex application issues • Perform root cause analysis and implement long term fixes for reoccurring issues; do not just fix the issue • Design strategies to improve end user experience through technical means, working with Tier 1 and Tier 2 to outline issues • Applies expert knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects • Contribute to the development of policies and procedures • Provide third level escalation support to technical support teams