A Forbes 100 company, QAD is a leading provider of on-premise and cloud-based enterprise resource planning (ERP) software for global manufacturing companies. Founded in 1979, the c
Customer Success Manager
Location
Mexico
Posted
27 days ago
Salary
0
Seniority
Senior
Job Description
Customer Success Manager
QAD
• Ability to meet regular renewal and customer satisfaction targets. • Accountable for driving customers to be referenceable. • Responsible for “Customer Journey” artifact development, maintenance, and delivery. • Responsible for tracking all customer-related interactions and updates in Salesforce. • Monitor customer growth and changes in personnel. • Increase customers’ utilization of QAD products. • Partner with sales executives globally to ensure they are informed about issues, support escalations, events, growth, etc. of assigned customers. • Support deal execution as needed, including the customer procurement group. • Notify sales executives of new opportunities for existing customers or new leads.
Job Requirements
- 3-5 years of sales, project implementation, and/or customer service experience.
- A Bachelor’s degree
- 2-4 year ERP/SaaS software experience a plus.
- Working knowledge of Excel, PowerPoint and Word.
- (Salesforce, Planhat, Gainsight preferred).
- Demonstrates a clear understanding of how their work contributes to broader team or project objectives.
- Proactively identifies opportunities to improve efficiency or effectiveness in their area of responsibility.
- Takes initiative to collaborate with others across teams to achieve common goals.
Benefits
- Your health and well being are important to us at QAD.
- We provide programs that help you strike a healthy work life balance.
- Opportunity to join a growing business focused on key growth segments, launching into its next phase of expansion and transformation.
- Collaborative culture of smart and hard-working people who support one another to get the job done.
- An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.
- Comprehensive Compensation package
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