• Act as primary contact and support for clients in their use of Onyx products • Respond to client queries assisting them when using Onyx applications • Identify application system issues and open tickets to the appropriate stakeholders • Liaise with internal departments for reporting and resolving service problems • Escalate operational issues when necessary • Proactively identify activities to improve client performance • Communicate with assigned client(s) on behalf of Support Operations • Provide quality deliverables, customer service, and maintain client relationships

Role Description We're a growing remote travel team and we're looking for a detail-oriented, client-first professional to join us as a Luxury Travel Consultant. You'll support clients in planning and managing high-end travel experiences, handling everything from initial consultation to post-trip follow-up, all from home. Full training is provided. You don't need a background in travel, you need to be organized, professional, and genuinely good with people. - Provide responsive, professional support to clients via phone, email, and online messaging. - Assist with luxury and leisure travel reservations, itinerary updates, and special accommodations. - Communicate travel details, documentation requirements, and booking policies clearly. - Monitor bookings for accuracy and proactively follow up with clients. - Resolve questions and concerns with a calm, solutions-focused approach. - Keep client records organized and internal systems updated. Qualifications - Clear, professional communicator, written and verbal. - Customer service background preferred, travel or hospitality experience is a plus, not a requirement. - Highly organized with strong attention to detail. - Comfortable working independently in a fully remote environment. - Able to pick up digital tools and booking platforms quickly. Requirements - Laptop or desktop computer. - Reliable broadband internet connection. - Smartphone for communication and updates. - Quiet workspace suitable for client conversations. Benefits - 100% remote with flexible scheduling. - Full onboarding and ongoing professional development. - Travel industry perks and exclusive supplier discounts. - Stable, growing team with real advancement opportunities. - Equal opportunity employer, all backgrounds welcome.

Role Description We are seeking a Remote Client Services professional to support vacation planning activities and assist clients with organizing their travel details. This role focuses on delivering strong customer service, gathering accurate trip information, and coordinating essential components of the planning process. The ideal candidate is organized, responsive, and comfortable working in a virtual environment. - Provide client support throughout the vacation planning process - Assist with researching destinations, accommodations, and activity options - Collect and organize required trip details and preferences - Prepare and update itinerary information and related documentation - Communicate clearly with clients to ensure all questions are answered - Maintain accurate client profiles and update internal systems as needed - Coordinate follow-ups and scheduling to ensure timely completion of planning tasks - Support the booking process by confirming details and providing administrative assistance - Perform general customer service and coordination duties as assigned Qualifications - Strong organizational skills and attention to detail - Clear written and verbal communication abilities - Ability to work remotely and manage time effectively - Comfortable using online platforms and digital tools - Previous customer service or administrative experience preferred - Dependable, professional, and proactive in following up with clients Work Environment - 100% remote role - Flexible schedule - Training and ongoing support provided Salary $50,000 - $70,000 a year AI Tools in Hiring Process We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Role Description Working from a home office, the School Psych Services Supervisor will own the Customer Service/Account Management/Relationship at the school level. This includes: - Customer meetings - Responding to communications - Monitoring data - Monthly reporting - Collaboration with PVS Stakeholders The School Psych Services Supervisor will directly supervise a team of school psychologists and monitor their effectiveness in completing psychoanalytical assessments for referred students. Responsibilities include: - Collaborating to hire and onboard school psychologists - Facilitating training and professional development - Daily supervision and performance evaluation - Completion of departmental projects as assigned The School Psych Services Supervisor will report to the School Psych Department Manager. Qualifications - Minimum of 5 years' experience as a certified school psychologist providing school-based psychological services (2 years’ virtual experience required) - Prefer experience conducting evaluations and providing services remotely to virtual schools, often through teletherapy platforms - Direct leadership/mentorship experience, 2+ years required - National Certification School Psychologist (NCSP) preferred - Ability to obtain and maintain multiple required state certifications and clearances as assigned for the role - Strong leadership qualities - Proven ability to analyze and interpret accountability data - Comfortable presenting information to both small and large groups - Technologically proficient (especially with the use of Microsoft Office, Google Apps, and PowerBI) - Customer focused approach, with excellent communication skills, both oral and written - Innovative and creative problem solver, with a high degree of adaptability to shift priorities - Demonstrated ability to manage multiple projects simultaneously and thrive in a fast-paced environment - Team player—demonstrated ability to collaborate with colleagues and delegate responsibility to accomplish objectives - Commitment to regularly demonstrating the Pearson Core Values - Must be able to use a personal electronic device and an email address for two-step authentication Requirements - Serve as primary contact with assigned partner schools, building strong working relationships with Special Education leaders and staff - Manage the coordination of services that are being delivered to meet the unique needs and requirements of assigned partner schools and the students referred for service - Collaborate with Student Services Specialists, School Success Partners, and Directors of School Operations in account management meetings, monthly reporting, and issue escalation - Identify, report, and collaborate with the Service Delivery leadership to escalate service level concerns and needs through the incident and intake process - Analyze pertinent reports to ensure and monitor service delivery compliance - Collaborate with School Psych Services leadership to implement department policies and procedures - Coordinate with the School Psych Department Manager on staffing allocations and staffing strategies to ensure a strong pipeline of school psychologists, hired and trained in a timely manner - Communicate and collaborate effectively with Special Education Directors and their teams at assigned schools to ensure full implementation of program policies and procedures by school psychologists - Become an expert on school and state specific policies and procedures for implementing LivePsych services for assigned partner schools - Interview, hire, train, and supervise a team of approximately 20 full-time and part-time school psychologists who work from their homes and complete psychoeducational assessments and reports - Support and lead professional development activities, as requested - Conduct performance evaluations for all direct reports by providing high-quality written and verbal feedback on a regular basis and documenting and addressing all performance issues and concerns, including conducting log audits and twice-yearly formal evaluations - Ensure that school psychologists exhibit and maintain a high level of professionalism, support, and customer service - Maintain a high level of communication with school psychologists, meeting at least bimonthly to ensure compliance with departmental and program expectations, facilitate team collaboration, and to provide support - Assist direct reports in the understanding of certification and professional development requirements and monitor to ensure completion - Assist school psychologists with implementing any program changes and/or new software applications - Ensure a strong focus on community and collaboration within the LivePsych team - Review and submit timesheets to payroll for assigned staff - Complete additional duties as assigned Benefits - Flexible work environment, including the ability to work from home on a regular basis - Equipment provided by the company includes a laptop and headset - Employees are required to provide a 2nd monitor, mouse, and keyboard when working from home Company Description At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better.