Hybrid Full Time First Management $182,750 to $215,000 a year Seattle, Washington, United States About Possible Since our founding, we have redefined how people approach small-dollar loans-delivering over $1 billion in funding to more than 1.5 million customers, issuing over 4 million loans, and saving our customers more than $650 million. At Possible, we're building a new type of consumer finance company; one that helps our customers stay out of debt rather than profit from their staying in it. We are a Public Benefit Corporation with the mission to help communities unlock economic mobility through affordable credit products crafted to improve financial health for generations. Join the team that's making our goal a reality. About the job Team Introduction At Possible, we're building financial products that help everyday Americans improve their financial health. But great products only matter if they work reliably - and when something goes wrong, how fast and effectively we respond defines the customer experience just as much as the features we ship. Our Product Operations team is newly formed and purpose-built to own that challenge. We're the first line of defense when issues arise, and the team responsible for making sure they happen less often in the future. We own the internal tooling our operations team depends on, the AI-powered support agent that handles customer inquiries, the incident management process that keeps the product running smoothly, and the remediation systems that resolve issues at scale. This team exists because Possible reached an inflection point: we've grown to the point where operational excellence can't be a side job distributed across product teams - it needs a dedicated team with dedicated product leadership. You'll work with a dedicated EM and a team of engineers who are already in place and ready to build. The mandate is clear: reduce the operational burden on the rest of the organization, improve the customer experience when things go wrong, and invest in the tooling and automation that prevents issues from reaching customers in the first place. The Role & Impact As the Senior Product Manager for Product Operations, you'll own the products and systems that keep Possible running for our customers and our internal teams. This is a role for someone who finds deep satisfaction in making things work better - and who understands that the unglamorous work of incident management, internal tooling, and operational automation has an outsized impact on customer trust and organizational velocity. In your first months, you'll bring structure to how Possible handles incidents and bugs - standing up triage processes, defining SLAs, and creating clear escalation paths so that the right issues get to the right people at the right speed. Today, too many incidents land on engineers and PMs who should be focused on building; you'll change that. You'll own IAM, the internal platform our operations associates use every day to service customer accounts. This is the most critical system in your portfolio - you'll drive near-term improvements that make ops associates faster and more effective, while building toward a longer-term modernization that reimagines what the tool can be. You'll also own Max, our AI-powered customer support agent. Max is already live handling email inquiries, and you'll improve its effectiveness while scaling it into live chat - launching Possible's first real-time customer support channel. And you'll build the remediation tooling and automation that lets the ops team resolve known issue patterns at scale, without pulling in engineering. This role reports to the Director of Product and sits at the intersection of product, engineering, and operations. You'll be the person who understands the customer experience deeply enough to know what's breaking, technical enough to help diagnose why, and operationally minded enough to fix it systemically rather than one ticket at a time. What You'll Bring Must-Have Competencies - Operational product ownership experience. You've owned internal tools, operational systems, or support platforms as a product manager - not just contributed to them. You understand the craft of building products for internal users where success is measured in operational efficiency and issue resolution, not feature engagement. - Process design and incident management instincts. You bring order to chaos. You've designed operational workflows, defined SLAs, and built escalation paths. You see a messy process and you can't help but fix it - not with documentation alone, but with systems and tooling that enforce the right behavior. - Strong analytical skills and metrics orientation. You live in operational metrics - resolution time, issue volume, escalation rate, automation coverage. You're comfortable instrumenting systems, building dashboards, and using data to decide what to fix next and prove that it worked. - High ownership and bias for action. When something breaks, you run toward it. You operate with urgency on active issues while simultaneously investing in the prevention and automation that reduces future fire volume. You don't wait for things to be assigned to you. - Technical fluency and curiosity about creating leverage via AI. You understand how products work end-to-end - not just the UI, but the underlying systems, data flows, and failure modes. You can partner with your EM to triage incidents effectively: reading logs, querying data, understanding where in the stack something broke. You're also deeply curious about how AI and new technologies can be applied to operational tooling and customer support to create step-change improvements. - Comfort working across engineering, ops, and support. You're the connective tissue between the engineering team building tooling and the ops team using it. You deeply understand ops workflows, translate those needs into product requirements, and maintain trust with non-technical stakeholders who are often frustrated by tooling gaps. Preferred Competencies - Experience with AI-powered support or conversational AI products. You've worked with AI support agents, chatbot platforms, or similar systems and understand concepts like resolution rate, handoff logic, and conversation quality. - Experience building or modernizing legacy internal tools. You've navigated the "enhance while you rebuild" challenge - keeping the lights on while driving toward a new architecture. You know how to earn trust with users by shipping quick wins while building toward a bigger vision. Nice to Have - Fintech or financial services ops experience. Familiarity with the operational complexity of consumer financial products - compliance constraints, money-movement implications of errors, regulatory remediation - would accelerate your ramp, but strong operational product instincts transfer across domains. Key Behaviors We Value At Possible, we live by our Cultural Values. For this role, we especially value: - Act with Ownership. This is the "first line of defense" role. When something breaks, you own it - not because it was assigned to you, but because that's how you operate. You come to the table with solutions, take personal responsibility for resolution, and invest in the long-term systems that prevent issues from recurring. There are no shortcuts in operational excellence. - ⭐ Expectations of Excellence. Operational work can be thankless, but you hold yourself to the same high bar whether you're triaging an incident at 7 AM or designing the next version of IAM. You sweat the details because you know that in operational products, the details are the difference between a customer who trusts Possible and one who doesn't. You build work you're proud to stand behind, even when it's behind the scenes. - Trust as the Foundation. You sit at the intersection of engineering, ops, and support - teams that depend on each other and sometimes frustrate each other. You build trust by following through on commitments, being transparent about priorities and trade-offs, and creating space for ops associates and support agents to share what's actually happening on the ground. When you say something will be fixed, it gets fixed. This is a Hybrid position. We work in our centrally located office in downtown Seattle three days a week (M, T, and Th). The compensation range for this role is $182,750 to $215,000. We also offer significant stock options, comprehensive benefits, a bonus plan, commuter benefits, and an excellent office space with complimentary drinks and food options. Benefits Health Insurance Dental Insurance Vision Insurance 401(k) Matching Paid Time Off (PTO) Paid Holidays Sick Leave Remote Work Life Insurance Parental Leave Bonus Commuting Flexible Schedule Relocation Assistance Commuter Preferred Skills Operational product ownership experience Process design and incident management instincts Strong analytical skills and metrics orientation High ownership and bias for action Technical fluency and curiosity about creating leverage via AI Comfort working across engineering, ops, and support With the backing of our venture investors- Union Square Ventures, Canvas Ventures, Euclidean Capital, and Unlock Venture Partners - a dedicated following of hundreds of thousands of customers, and an extraordinary team, we are unwavering in our fight for financial fairness. As one of only a few FinTech Public Benefit Corporations, we've baked our dual dedication to building a profitable and socially impactful company into our charter; we only succeed when our customers do too . Give us a shout if you'd like to help us ship financial products that protect consumers from predatory lending practices and promote economic health. Possible Finance is dedicated to financial fairness and community empowerment. We welcome diverse perspectives and experiences to help us achieve our mission of unlocking economic mobility for generations to come. Learn more about us as a Public Benefit Company .

Role Description We are recruiting for a Product Delivery Lead to join us ASAP for a duration of six months initially. This role is fully remote. Key Responsibilities - Leading requirements-gathering workshops with digital, technical, commercial and design stakeholders to define and redesign digital experiences required for the new integration. - Working closely with the Fusion product team to align the capability roadmap and associated API development with digital delivery plans. - Articulating requirements and partnering with technical architects to define the API specifications needed to support Services customer journeys across OAM and purchase. - Creating and owning delivery plans for digital development teams, working with Agile Delivery Managers to track progress. - Reporting on delivery plans and development progress within programme working groups and Project leadership team forums. - Working with operational, marketing and commercial teams to clearly articulate upcoming experience changes and their customer impact (positive and negative) in the short, medium, and long term as migration and capability build progress. Qualifications - Has experience delivering large-scale CRM transformation in a digital context. - Experience working with SalesForce (mandatory) - ideally SalesForce Industries (NB was called Vlocity prior to 2020). - Is comfortable leading and contributing to technical discussions, including API design and delivery. - Are confident facilitating sessions with a wide range of stakeholder types. Desirable Experience - Worked in the Energy / utilities Sector. Equal Opportunities Statement At AND Digital we embrace diversity and are committed to equal opportunities. We are actively recruiting for a diverse and inclusive workforce so want to ensure we do everything we can to support your application. We want you to feel safe and empowered to let us know if you require any adjustments to be made to your application or interview process so please speak to our recruitment team.

Title: Product Manager, Payments Experience Location: San Francisco Department: Product Management Employment Type Full time Location Type Hybrid Department Product ManagementProduct Management Compensation - $196K – $294K • Offers Equity Job Description: Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their fans and build a lasting business including: paid memberships, free memberships, community chats, live video, and selling to fans directly with one-time purchases. Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with: - $10 billion+ generated by creators since Patreon's inception - 100 million+ free memberships for fans who may not be ready to pay just yet, and - 25 million+ paid memberships on Patreon today. We're continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for a Product Manager, Payments Experience to support our mission. This role is based in New York or San Francisco and open to those who are able to be in-office 2 days per week on a hybrid work model. About the Team The Payments Experience team is establishing Patreon’s position as the most trusted direct-to-creator payments platform for fans and creators through seamless, delightful payments experiences. This team owns payments problems end-to-end on both web and mobile, from the purchase experience for fans all the way through the account balance withdrawal experience for creators, and the systems and settings in between. The Payments Experience team also partners with teams working on payments platform and internal tooling to deliver fully-supported product solutions that scale efficiently with Patreon’s growth. About the Role As a Payments Experience Product Manager, you’ll own the strategy and roadmap execution for the core payments user experiences on Patreon. You’ll help us become the #1 most trusted payments partner to creators and their fans by owning the core pay-in and pay-out user experiences on web and mobile, as well as membership management, billing, pricing, and the financial data and systems that power the core business of Patreon. You’ll have the opportunity to shape the future of how creators get paid, and you’ll work closely with world-class designers, engineers, and go-to-market teams to deliver thoughtful, high-quality product experiences. About You - You have 5+ years of product management experience, with a successful track record of launching consumer products that solve real user problems - Experience working on user problems in the consumer payments space, including leading or collaborating on platform enhancements - Strong product sense: able to define vision and strategy, and drive execution from discovery through launch and iteration - You have experience delivering internal tools as part of end-to-end product experiences - You have experience deprecating products while maintaining user trust - Thoughtful decision-maker who can balance qualitative insights and quantitative data to set priorities - Strong communicator and collaborator, able to influence cross-functional partners without authority About Patreon Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts: - Put Creators First | They’re the reason we’re here. When creators win, we win. - Build with Craft | We sign our name to every deliverable, just like the creators we serve. - Make it Happen | We don’t quit. We learn and deliver. - Win Together | We grow as individuals. We win as a team. We hire talented and passionate people from different backgrounds because workplace diversity and inclusion is critical to our ability to serve creators worldwide. If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway. If you’re a creator at heart, are energized by our mission, and share our company values, we’d love to hear from you. Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, flexible time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching. Patreon operates under a hybrid work model, where employees based in office locations are expected to come into the office two days per week, excluding sick time and paid leave. The goal of this policy is to be intentional about the in-person time we spend together to strengthen the feeling of community at Patreon. Candidates hired into remote-eligible roles are not expected to meet the same requirements. At Patreon, we believe in fair and transparent pay. In compliance with New York and California pay transparency laws, we are sharing the expected salary range for this role. The posted salary range is dependent on the location and the level. This range may encompass multiple levels within the role’s job family. The final offer will be based on candidate’s experience, skills, competencies, and geographic location, aligning with the appropriate job level within Patreon’s leveling framework. For remote employees located outside CA and NY, salary may vary based on location and local market conditions. Patreon reserves the right to modify or update compensation and benefits at any time.

Role Description You will own the integration platform strategy, drive product lifecycle and roadmap execution, and design scalable integration solutions across enterprise systems. This role requires a senior product manager with strong technical depth, experience in SIS/ERP integrations, APIs, data models, and cross‑system workflows. You will collaborate closely with engineering, QA, and business stakeholders to deliver high‑impact integration capabilities. - Flexible collaboration model (employment or B2B) - Location: Romania (remote or hybrid from Cluj / Iași) If you’re a senior product manager who thrives in complex integration environments and wants to shape enterprise‑grade connectivity at scale, send your profile and let’s talk. Responsibilities - Own the integration platform strategy, roadmap, and execution. - Manage the full product lifecycle, from discovery to delivery. - Design scalable integration solutions across enterprise systems and applications. - Support buy/build/partner decisions for integration capabilities. - Collaborate with engineering teams during technical design sessions. - Define shared data models and integration patterns. - Work closely with development and QA teams to ensure high‑quality delivery. Qualifications - 8+ years of professional experience in product management or technical product roles Requirements - Experience working with SIS/ERP systems, APIs, and enterprise data flows - Ability to define and maintain shared data models and reusable integration patterns - Participation in technical design sessions and architectural discussions - Ability to translate business needs into clear, actionable technical requirements - Experience managing product backlog, prioritization, and release planning - Strong alignment between product vision, engineering execution, and stakeholder expectations Nice to Have - Experience with enterprise integrations at scale - Strong understanding of APIs, middleware, and integration frameworks - Exposure to AI‑assisted prototyping or AI‑enhanced product workflows