Spanish Bilingual Support Representative Independent Contractor Location: Remote (US-Based) Ready to take control of your career? Say hello to Liveops where flexibility, freedom and meaningful opportunities are just a click away. Liveops is searching for dynamic, Spanish-English bilingual Independent Contractors (ICs) who are eager to deliver exceptional virtual teleservices for industry-leading brands. Whether your background is in healthcare, customer care, finance, or technical support, this is your chance to leverage your skills, broaden your horizons, and build a rewarding home-based business tailored to your strengths. As an Independent Contractor, you will: - Be your own boss - Choose when and to whom you provide support services - Set your own schedule - Provide a distraction-free home office - Provide your own home office equipment - Handle customer calls, assess needs, and solve problems Requirements: - Strong verbal and written English and Spanish skills - At least 1 year of phone-based customer support experience - Computer skills, including navigating multiple systems and documenting call notes - Ability to sit for long periods - Patience and empathy - Ability to provide services pursuant to your contract independently Compensation: - Submit invoices and receive payment for completed services pursuant to contract - Pay structures vary based on client program and most programs pay for productive time and may include performance-based pay - ICs are responsible for their own taxes and expenses Application and Certification Process To become an Independent Contractor the following are required: - Complete an application and pass a background check - Sign an Independent Contractor Agreement - Complete a W9 form and set up direct deposit - Complete program-specific certifications Background Check Information The backgroundcheck requires anon-refundable$35processing fee paid directly to the background check vendor. View our background requirements Computer requirements: - Some clients may require additional security measures and equipment - Wired internet connection - Android or Apple Phone - Provide your own equipment, including a Windows operating PC (Macs, Chromebooks, tablets are not supported) Review the Liveops basic technology requirements Hours: - Choose your own schedule by self-scheduling 30-minute blocks - Client hours of operation will vary Apply now and become part of the Liveops Nationwhere flexibility meets opportunity Liveops is currently accepting applications in the following states: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY

Title: End-User Support Specialist Location: Boston Job Description: Foley Hoag, a highly regarded and dynamic international law firm, seeks an End-User Support Specialist to provide on-site IT support to the attorneys and staff in the Boston office of the firm. The End-User Support Specialist will demonstrate outstanding customer service mentality, be responsive and proactive in providing deskside support, advocate for user needs, and work collaboratively with the IT Department in the Boston office to resolve problems. The ideal candidate for this position will bring experience working autonomously in fast-paced environments, familiarity with networks, applications, hardware, and strong critical-thinking skills needed to identify issues quickly and escalate as necessary. This role requires 100% on-site presence in our Boston office with the potential for hybrid work opportunities depending on the required business needs as determined by your supervisor. This position is overtime eligible and, occasionally, responsibilities may fall outside of traditional working hours. Responsibilities: - Provision PCs through Intune - Move PC equipment; swap internal components such as memory, hard drives, as needed - Troubleshoot hardware/software issues and work with other IT teams to resolve problems - Troubleshoot printing issues - Troubleshoot local network issues ranging from bad network cable to workstation connectivity, network switch malfunctions, and server failures - Support with asset management and inventory maintenance - Move/maintain/lift server equipment out of/into racks for replacement and upgrades - Liaison with users and the IT Operations group in the Boston office when needed - Train users in the firm’s core software applications, as required - Coordinate all technology requirements for attorneys engaged in international travel - Provide document scanning training and support - Track and document support issues in ticketing system - Complete system updates and reboots as needed; flexibility to work outside standard business hours may be required - Configure loaner laptop and mobile devices for employees - Ensure technology policies and security procedures are understood and followed by Boston users - Support in coordination of key IT initiatives impacting the Boston office - Other duties as assigned Qualifications: - At least five years' experience in IT support role; prior experience in legal or financial services environment is highly desired - Outstanding customer service mentality and strong critical thinking and problem-solving skills; demonstrated track record of taking initiative to find creative solutions to IT issues - Superb written and verbal communication skills; ability to build strong relationships with users across the Boston office - Proficient in the use of Microsoft Office applications - Knowledge supporting all Windows operating systems, iManage, ChangePro, Metadact, Innova, Adobe, Nuance and Mimecast - Experience with Citrix XenDesktop and VPN environments - Knowledge of laptop and desktop provisioning - Familiarity with telephone programming and troubleshooting - An appreciation for Foley Hoag’s core values of excellence, service ethic, collegiality, and inclusivity - Ability to lift and carry up to 15 lbs, with some stretching and bending required. Compensation range is $87,200 to $95,900 commensurate with related experience and qualification. The salary of the candidate selected for this role will be set based on a variety of factors, including but not limited to internal equity, experience, specialty, and training. The above salary range (or hiring range) represents the firm's reasonable estimate of the range of possible compensation at the time of posting. Search firm submissions are not requested nor considered for this position. About Foley Hoag Founded in 1943, Foley Hoag has grown into an award-winning, international law firm that focuses on innovative industries and high-stakes litigation. From our offices in Boston, Washington DC, New York, Denver, and Paris, more than 300 lawyers and 300 professionals in business services exhibit authentic collegiality, genuine respect for each other, and the drive to deliver exceptional client service. Since our founding, Foley Hoag has been a leader and catalyst for change in the legal industry and beyond. We value the diversity of perspectives and experiences that enrich our work and our world and seek to hire the best lawyers and business services professionals, regardless of religions, race, gender, or any other factor. We strive every day to ensure everyone at Foley Hoag feels valued through career development, affinity groups, mentorship programs, culture and community-building events and more. We offer a competitive compensation and benefits package, and a connected, challenging, professional, and fun place for you to thrive in the next chapter of your career. Terms and Conditions | By submitting this application, I acknowledge receipt of and agree to the terms of Foley Hoag's Privacy Statement. I certify that answers given herein are true and complete to the best of my knowledge. In the event of employment, I understand that false or misleading information given in my application constitutes grounds for immediate termination. I hereby authorize Foley Hoag LLP to investigate the information on this application, my references, work record, education and other matters related to my suitability for employment. Furthermore, I understand that just as I am free to resign at any time, Foley Hoag LLP reserves the right to terminate my employment at any time and for any reason. I understand that no representative of Foley Hoag LLP has the authority to make assurances to the contrary. Foley Hoag LLP uses Greenhouse as a platform for our recruiting and hiring activities. Greenhouse may collect and use personal data that I provide, after anonymizing the data, to train their AI large language models. By applying to Foley Hoag LLP, I consent to Greenhouse’s use of my data in this manner. Accessibility | Foley Hoag is committed to affording equal access to job opportunities to qualified applicants with disabilities. Individuals with a disability who require accommodation or assistance in the job application process for a posted position may contact BusinessServicesRecruiting@foleyhoag.com. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process. Foley Hoag LLP is an equal opportunity employer. This means that Foley Hoag LLP considers applicants for employment, and makes employment decisions without unlawful regard to sex, race, color, religion, citizenship, national origin, ancestry, sexual orientation, gender identity, age, marital or domestic partner/civil union status, military service, or veteran status, disability, and any other characteristic covered by applicable federal, state or local nondiscrimination laws. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. We do not pay search firm or agency fees when speculative and unsolicited candidate profiles are submitted. Please be advised that at this time we are not considering new agreements with search firms/agencies not currently on our preferred supplier list for Business Services Professionals recruitment.

Role Description We are currently looking for a LEVEL 3 – MSP Relationship and Project Lead. This is a Systems Administrator and Client Relationship Lead position at a 30-year-old IT Managed Services Provider. The person in this role will own both the technical infrastructure and the client experience for a portfolio of customer accounts, many of whom are technologically sophisticated, cutting-edge software startups and security-conscious VC firms. In Teamswell, every team member has an instrumental role and impact on the success of our business and our client’s success. We seek highly motivated individuals who thrive in a fast-paced work environment, who are intelligent, eager to work hard, reliable, and able to communicate effectively with all levels of an organization. The LEVEL 3 – MSP Relationship and Project Lead will possess the skills and experience required, along with a positive attitude and the ability to solve complex problems in a rapidly changing environment. Core Responsibilities - Own the deployment, configuration, and lifecycle management of our security tool stack (SentinelOne, Okta, Entra ID, Cynomi, KnowBe4, etc.) across client environments. - Provide Tier 2 and Tier 3 support for escalated issues across Mac workstations, networks, Google Workspace, and SaaS platforms. - Troubleshoot and resolve incidents independently with clear, client-readable documentation. - Lead technical projects: migrations, security tool rollouts, network upgrades, compliance implementations. - Develop process automation to reduce repetitive manual work (not infrastructure-as-code; think workflow efficiency). - Own recurring technical issues and implement long-term root-cause fixes. - Support monitoring, patching (including CVE remediation alerting), and incident response workflows. - Evaluate new platforms to determine their suitability as part of our tool stack. - Perform system updates, backups, and security audits. - Serve as the primary technical point of contact for assigned client accounts. You own the relationship, not just the ticket queue. - Translate complex technical concepts into clear, confident language for non-technical stakeholders (startup founders, ops managers, office managers). - Lead client-facing project presentations: scoping, status updates, and post-implementation reviews. - Collaborate with Tier 1 and Tier 2 team members to share knowledge and elevate the team’s client communication standards. - Bridge the gap between subject matter experts and end-users – ensure that SOPs, documentation, and client-facing instructions are user-friendly and accessible. - Identify opportunities to improve service delivery and proactively communicate them to clients and internal leadership. - Contribute to and improve knowledge base documentation with a client-readability lens. Qualifications - 10+ years of experience in IT support, systems administration, and security project implementation. - Strong Mac/macOS support experience. Candidates without extensive Apple experience must obtain Apple Desktop Support certification within 90 days. - Experience administering Google Workspace environments for distributed/remote teams. - Strong cybersecurity literacy: hands-on experience with zero-trust SaaS security platforms (SentinelOne, Okta, Entra ID, Cisco Umbrella, KnowBe4, or equivalent). - Solid networking fundamentals (VPNs, firewalls, routing), ideally supporting Cisco Meraki environments. - Experience with endpoint management / MDM tools (Jamf, Intune, or similar). - Demonstrated experience leading SaaS security implementation projects end-to-end: from scoping and proposal through deployment and client sign-off. - Demonstrated experience as the primary point of contact for client accounts – not just an escalation resource, but the person the client calls first. - Proven ability to explain technical issues to non-technical audiences in plain language and leave them feeling confident, not overwhelmed. - Experience leading or co-leading client meetings, project kickoffs, and status reviews. - High customer satisfaction scores or equivalent evidence of strong client relationships (references, testimonials, NPS). - Comfort with ambiguity: startup clients often don’t know what they need, and you help them figure it out. - Ownership mindset – if it’s your account, it’s your problem until it’s solved. - Ability to work independently with minimal supervision across multiple time zones. - Continuous improvement orientation: you don’t just fix the ticket, you fix the system that created the ticket. - Strong written communication – client-facing emails and documentation should be clear, professional, and warm.

Role Description We are currently looking for a LEVEL 2 – IT SUPPORT SPECIALIST & CLIENT SUPPORT role with a strong emphasis on client communication. The person in this role handles the majority of day-to-day support interactions with startup teams – they’re the voice clients hear most often. Technical chops matter, but so does the ability to make a stressed-out employee feel cared for. In Teamswell, every team member has an instrumental role and impact on the success of our business and our client’s success. We seek highly motivated individuals who thrive in a fast-paced work environment, who are intelligent, eager to work hard, reliable, and able to communicate effectively with all levels of an organization. Our LEVEL 2 – IT SUPPORT SPECIALIST & CLIENT SUPPORT will possess the skills and experience required, along with a positive attitude and the ability to solve complex problems in a rapidly changing environment. We value people who are good communicators, quick learners, and scrappy about finding creative solutions to problems, while being conscious of their work quality. We expect all our team members to deliver excellence in both technical expertise and their everyday relationships with their team. Qualifications - 6+ years of IT support experience, with substantial time at an IT Managed Service Provider (MSP). - Strong Mac/macOS support experience. Candidates without extensive Apple experience must obtain Apple Desktop Support certification within 90 days. - Experience administering Google Workspace or Microsoft 365 for remote/hybrid workforces. - Experience with endpoint management / MDM tools (Jamf, Intune, or similar). - Strong cybersecurity literacy: familiarity with zero-trust SaaS security platforms (SentinelOne, Okta, Entra ID, Cisco Umbrella, KnowBe4, or equivalent). - Solid networking fundamentals (VPNs, firewalls, routing), ideally supporting Cisco Meraki environments. - Strong troubleshooting methodology with clear documentation habits. - Demonstrated ability to explain technical issues to non-technical people in plain, reassuring language. - Experience in a client-facing support role where customer satisfaction was measured and you scored well (NPS, CSAT, or equivalent). - Comfort supporting end-users who may be frustrated, stressed, or unfamiliar with technology – patience and empathy are non-negotiable. - Clear, professional written communication – your ticket notes and emails should read like they were written by someone who cares. Requirements - Provide Tier 2 support for escalated issues across Mac workstations, networks, Google Workspace, and SaaS platforms. - Troubleshoot and resolve incidents independently with clear, client-readable documentation. - Collaborate with Tier 1 and Tier 3 teams to resolve issues and share knowledge. - Support client onboarding workflows: device enrollment, MDM configuration, account provisioning, Laptop Logistics coordination. - Support monitoring, patching, and alert response workflows (including user-facing CVE remediation notifications). - Participate in backup testing and maintenance routines. - Contribute to SOP and knowledge base documentation improvements. - Be the front line of client interaction – every support touchpoint is a moment that shapes how clients feel about Ignition. - Communicate clearly and warmly with non-technical end-users (startup employees, ops teams, office managers) via chat, email, video, and phone. - Set expectations proactively: if a fix will take time, tell the client what’s happening and when they’ll hear back. No silent gaps. - Escalate when appropriate, but own the communication – the client should never feel like they’ve been passed off without context. - Write ticket notes and follow-ups that a non-technical reader could understand. Company Description