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Training Specialist, SME – Sales Processes, SAP
Location
California + 2 moreAll locations: California | New York | Texas
Posted
39 days ago
Salary
$95K / year
Seniority
Mid Level
Job Description
Training Specialist, SME – Sales Processes, SAP
Computacenter
• Identify and propose solutions to improve performance and satisfaction within SAP and GTS Operations • Support complex issues related to purchasing processes, tools, and systems to ensure smooth day-to-day operations • Provide support in key Inside Sales functions, including complex order placement and management through configuration, delivery requests to invoicing, while utilizing internal systems and tools • Provide day-to-day training and serve as a source of knowledge and guidance to the Inside Sales team from end-to-end quote to invoice cleared • Assist, encourage, and enable the sales teams to evaluate their requirements and determine solutions that meet the defined objectives • Communicate and collaborate closely with Inside Sales teams and cross-stream business areas to drive improvements in performance • Maintain proactive knowledge and understanding of Computacenter’s best practices and processes within the Sales and Inside Sales organizations • Work on assignments and business improvement projects that are complex in nature • Utilize focused judgment and positive initiative to resolve problems and make recommendations • Maintain an 'own to resolution' attitude with open communication channels and promote intuitive ways to transfer knowledge across the team • Create and update SAP documentation for the Inside Sales team, including maintaining, creating, and updating written and visual SAP process and training documentation • Communicate, document, and demonstrate new processes and business change request releases • Attend, participate, and communicate to peers the outcomes and actions from discovery sessions, meetings, and conferences • Ensure business processes are aligned to equally ensure customer satisfaction is achieved • Perform testing on tool enhancements and processes • Understand and address business changes, improvements, and enhancements, particularly concerning purchasing processes, tools, and systems within GTS through change programs • Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values • Embrace and support Computacenter’s mission and core values • Identify process improvements and advise on EDI integration • Evaluate and interpret internal as well as external customer or manufacturer inquiries regarding changes on feasibility, potential for improvement, and effort • Plan, coordinate, and implement necessary steps for the realization of change projects • Plan and execute test scenarios • Support daily business with complex inquiries about purchasing processes, tools, and systems within GTS Operations • Ensure representation and support of other team members • Ensure know-how transfer within the team • Facilitate team-internal communication and coordination • Continuously develop product knowledge and CC internal End-to-End processes
Job Requirements
- Legally eligible to work in the United States
- Bachelor’s degree in Business, Information Technology or related field, or equivalent experience
- Requires 2-5 years of experience building queries in SAP
- Extensive SAP Experience In: Material Master, Purchasing of SD module (sales and distribution), API integration (cXML, EDI), SRM (Supplier Relationship Management)
- SAP or ERP implementation experience, either as a consultant or as a user, would be beneficial
- Ariba capabilities on the supply side
- Strong knowledge and experience of SAP, Salesforce CRM, MS Office and MS Teams
- Purchasing SME
- Excellent attention to detail
- Strategic thinking and tactical execution skills
- Good knowledge of the IT industry and an understanding of IT technologies and products
- Excellent written and verbal communication skills
- Comfortable communicating with colleagues in different countries where English is not the first spoken language
- Good self-organization and time management skills
- Ability to prioritize and handle multiple requests simultaneously
- Can build trust, be assertive when required and shows initiative and enthusiasm
- Resilience, and able to deal with stressful situations
- Business and financial acumen with strong analytical skills
- Demonstrate an understanding of product supply chains
- Commercially astute
- Team-oriented working and thinking
- Willingness to travel
Benefits
- Competitive compensation plans
- Attractive mix of benefit plans for good health
- Future financial security
- Peace of mind
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