• Own and evolve Kovo’s lifecycle marketing strategy across email, push notifications, and in-app messaging. • Audit and optimize existing lifecycle programs, identifying opportunities to improve activation, engagement, retention, and long-term customer value. • Design and scale event-driven lifecycle programs to support personalized, behavioral-triggered messaging. • Build and maintain a modular email design system/library, leveraging AI tools to increase speed and quality. • Partner with Product and Data to ensure lifecycle messaging is tightly integrated with product events and user behavior. • Own conversion rate optimization: define the experimentation framework, prioritize and sequence tests across lifecycle messaging and web conversion flows, and document learnings. • Explore and implement AI-powered workflows and proactive messaging agents to improve personalization, cross-sell, and product discovery. We believe AI fundamentally changes what a small lifecycle team can do - you'll have the mandate and resources to prove that out. • Define lifecycle KPIs and continuously optimize for measurable performance improvements.

Role Description The Psychiatrists/Psychologists will perform evaluations in accordance with Title 10 CFR Part 710. The evaluation will include the clinicians’ professional opinion regarding the individual’s mental illness or mental condition and any associated treatments thereof that may impair the individual’s judgment, stability, trustworthiness, or reliability as described in 10 CFR 710, Appendix A (National Security Adjudicative Guidelines), or successor. - Evaluations can be done either in person or via a HIPAA-compliant telemedicine application. - The applicant must have the ability to order and evaluate PEth and EtG laboratory tests of the individual by a certified laboratory located in the local area of the assessment location if required as part of the evaluation. - The applicant must be able to provide a final written report within ten days following the completion of the evaluation. - If required, the applicant must be able to attend and provide testimony at DOE administrative review hearings as to the clinical evaluation/assessment of the individual. - The applicant must be able to utilize a Department of Energy email account. Qualifications - Must be a U.S. citizen and possess an active Q or TS security clearance. - The candidate’s written consent to conduct a background check for the purposes of maintaining a security clearance will be required as a condition of employment. - Must be a Board-certified psychiatrist and/or licensed clinical psychologist in the state of Maryland. - Must possess and maintain all required professional liability insurance or other insurance mandated by Maryland state law or any other applicable laws governing insurance requirements for psychiatric and/or psychological services. - Evidence of insurability must be provided to the Government as required by FAR 52.237-7, Indemnification and Medical Liability Insurance. - Must have 50% of their general practice devoted to treating individuals who had or have substance abuse problems. - Applicant must have experience testifying at administrative or criminal proceedings. - Certain positions requiring a security clearance may require the periodic successful completion of a counterintelligence-scope polygraph examination. - Ongoing reviews and tests for the absence of any illegal substances may be conducted as a requirement for ongoing access to DOE sites. - The candidate’s written consent to conduct such tests will be required as a condition of employment. Preferred Qualifications - Experience in the DOE/NNSA complex. - Experience using Microsoft SharePoint. Location This position is part-time and remote. Salary Salaries are determined based on several factors including external market data, internal equity, and the candidate’s related knowledge, skills, and abilities for the position. Company Description With over 300 employees and offices in Rockville, MD, Washington, DC, and Albuquerque, NM, MELE is a veteran-owned government contractor empowering its customers with innovative solutions for more than three decades. MELE has team members located across the U.S. and has served more than a hundred countries across hundreds of project locations. - The company offers technical, engineering, and programmatic support expertise to a host of U.S. federal and international agencies, including, but not limited to, the Department of Energy, the Department of Defense, the Department of Homeland Security, the Department of Justice, INTERPOL, and the International Atomic Energy Agency. - MELE’s services include national security, intelligence, IT/cybersecurity, facility management and engineering, CBRNE defense and nuclear security, emergency response training/management, and mission and program support. MELE Associates, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment. MELE Associates, Inc. is an E-Verify employer.

• Create and execute role-play–based evaluation scenarios that simulate realistic customer service interactions across multiple domains • Contribute to the development of diverse and representative datasets used to assess conversational audio agents. • Evaluate model performance across a standardized set of qualitative and quantitative metrics. • Ensure evaluations reflect real customer expectations for clarity, efficiency, and natural conversational flow.

• Define product vision and roadmaps for GenAI/LLM solutions (GPT-4, Claude, Llama, Gemini), RAG, and Agentic AI • Own end-to-end product lifecycle (0→1 and scale) aligned with business KPIs • Build business cases (market analysis, ROI, competitive positioning) • Lead large-scale data migration across AWS, Azure, GCP • Oversee data pipelines, transformation, governance, and APIs • Ensure data quality, security, compliance, and observability • Lead Agile processes, backlog grooming, and sprint planning • Break down complex features into incremental releases • Balance feature delivery with technical debt and architecture improvements • Work with clients, engineers, data scientists, and UX teams • Translate technical solutions into business value • Run workshops, user research, and product validation • Define success metrics and analytics frameworks • Drive continuous improvement and root-cause analysis • Support product adoption and change management