Role Description We are hiring for a part-time Triage RN! This is a remote position, if you are interested in joining our team, we encourage you to apply today! Must reside in the state of MN, WI or CO. and be licensed in these states or willing to obtain. - Hours - (12 hour shifts) - Schedule - Day Shift 7 am-7 pm, every other weekend - Pay - $36 - $38 / hour - REMOTE Responsibilities - Take triage calls from the various AL and MC sites during non-business hours and on weekends. - Document appropriately in the EHR any direction and necessary information for the site clinical team to follow up and through with. - Prepare activity and incident reporting for the site Clinical Team(s) to use in order to analyze call volume and potential training necessary for site staff to work safely and efficiently. - Must be willing to participate in any investigations and or surveys where after-hours calls are involved. - Documents appropriately in the EHR. - Promotes a positive, team approach and a healthy work environment for those who rely on their expertise. Qualifications - Maintains a current state license as a Registered Nurse per state regulations. - A minimum of 5 years’ experience in home health, assisted living or long-term care is preferred. - Good organizational skills with the ability to self-start and follow through with initiatives with a minimal amount of supervision. - Exhibits a caring heart with a passion to care for the elderly. - Possesses good judgment, problem-solving, and decision-making skills. - Exceptional verbal and written communication skills. - Experience using an EHR specifically Eldermark and Point Click Care. - Must have excellent communication skills, patience and empathy for onsite staff and residents. - Must be confident in clinical knowledge and decisive. - Have a good understanding of pharmacology, basic first aid and Blood Glucose monitoring. - Past supervisory experience a plus.

Role Description The Call Center Representative I is responsible for being the first impression of the property when guests reach out via the phones. The CCR quotes, creates, groups, modifies, and cancels reservations using the property management system. The CCR is responsible for providing accurate information on the property, quickly identifying guest needs, and recommending appropriate accommodations for them while also upselling premium accommodation types. Qualifications - 1-2 years hotel/restaurant experience - Dependable, punctual, impeccable attendance record - Accurate, attention to detail, service oriented - Strong organizational skills - Positive attitude, strong interpersonal and diplomatic skills - Excellent math aptitude and cash handling ability - Excellent communication and organizational skills - Professional demeanor - Proficient computer skills, including: Word, Excel and PowerPoint - Must be able to work on feet for extended periods - Must be able to work a flexible work schedule including evenings, weekends and holidays - Proof of eligibility to work in the United States Requirements - Associates degree in Hospitality Management strongly preferred Benefits - Competitive compensation package - Company paid employee only health insurance - Vacation and sick time - Company paid holidays - Life insurance - Employee discounts Company Description HWV Hospitality Services Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Role Description We’re looking for passionate and empathetic people to join our Call center. Our Techs are responsible for all the pre-exam elements of the patient visit. This includes gathering and documenting patient information and history and conducting routine and ancillary patient testing. You’ll play a vital role in the patients experience with OCLI and in helping our Dr’s to diagnose and treat eye disorders. - Provides the highest level of customer service to patients and incoming callers via telephone. - Answer incoming calls in a friendly, courteous, professional & positive manner, while delivering exceptional, individualized customer service to our patients requesting to schedule or reschedule an appointment. - Maintain accurate records by verifying/obtaining patient demographic & insurance information and entering into the practice management system. - Forward calls to appropriate practice/department for additional follow-up, information or resolution. - Document and enter messages into practice management system and distribute to appropriate practice/department with proper information conveyed in an efficient manner. - Answer inquiries by researching, locating, and providing relevant information. - Maintain patient privacy by adhering to all applicable HIPAA regulations. - Promptly address inbound email inquiries and requests from patients and others regarding services and information about OCLI as assigned by manager. - Handle making outbound calls to schedule patients upon request. - Work collaboratively & courteously with all other departments to ensure a positive patient experience. - Perform various administrative functions and other duties/projects as assigned. Qualifications - Spanish Speaking Preferred, but not required. - Previous customer service experience – Able to manage difficult or emotional customer situations. - Ability to focus on solving conflict, not blaming, and maintain confidentiality. - Must be proficient in relevant computer applications (MS Word, Excel, PowerPoint, Google Suite, etc.) as well as data entry/typing & computerized scheduling systems (EMR/EHR). - Prior inbound/outbound call center and telephone experience preferred. - High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience. - Experience working with the public & demonstrate strong communication & customer service skills. - Previous medical practice experience and/or a general knowledge of current ophthalmology practices, concepts and procedures is preferred. Benefits - Medical, dental and vision coverage. - Matching 401K. - Generous PTO.

Role Description The Patient Advocate will be on the front lines and will act as the face of the organization for our customers including clinics, physicians, medical staff, and patients. The Patient Advocate will handle a variety of complex inbound and outbound inquiries to assist and empathize with our customers. - Responsible for coordinating testing services for patients by: - Reviewing test request forms and additional documentation submitted with a patient specimen to ensure accurate and timely testing. - Working with healthcare providers to complete the required documentation and sample submission. - Confirming insurance eligibility and benefit levels. - Communicating with patients to explain insurance coverage benefits and test information including process and turnaround time. - Employee will be on the phone approximately 60-80% of the time. - Independently manage assigned work and meet production and quality metrics. - Be the hub across all departments: work with the technology, revenue cycle, field sales, and lab teams on prompt handling of orders and billing processes. - Identify issues and trends and collaborate with your team and leadership to develop best practices to ensure we are providing the best service and experience to all customers. - Participate in the Quality Assurance plan. - Comply with applicable CLIA and HIPAA regulations. Qualifications - High School diploma or equivalent required with at least 1 year of relevant experience, or associate or bachelor’s degree. - Fluent in Spanish is preferred/encouraged. - Excellent interpersonal and communication skills. - Preference given to higher net typing speed applicants. - Excellent listening, transcribing, and self-review skills. - PC experience, including familiarity with Excel, Word, Internet, and e-mail. - Able to manage several tasks simultaneously, often under pressure. - Excellent organizational and task management skills and professional judgment. - Enjoys problem solving and identifying patterns. - Hardworking individual who loves working on a team and supporting others. Physical Requirements - Lifting Requirements – sedentary work or exerting up to 10 pounds of force occasionally. - Physical Requirements – stationary positioning, moving, operating, ascending/descending, communicating, observing, pushing or pulling, and reaching. - Use of equipment and tools necessary to perform essential job functions. EEO We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs. Company Description For more than 30 years, Myriad Genetics has led the way in precision medicine by delivering important insights to help people make informed health decisions. As a leading molecular diagnostic testing and precision medicine company, we are dedicated to advancing health and well-being for all. Our innovative genetic tests are used across specialties including oncology, women’s health, and mental health, empowering clinicians to personalize treatment and help their patients take proactive steps toward better outcomes. What inspires us – and you – is simple: Every test, every insight, and every patient story emphasizes our commitment to improving lives through science, innovation, and care. You’re ready to help shape the future of medicine. Your work will have meaningful impact, and your dedication can change lives. Learn more at Myriad Genetics and follow Myriad Genetics on LinkedIn.