• Design the metadata models and schemas for APIs • Drive the technical API strategy for integrations • Design, build, and deploy strategic integrations • Collaborate with product teams to identify use cases • Act as the technical anchor for the team

• Design and implement agent workflows and orchestration systems for AI-powered product features • Build backend services that integrate LLMs with structured insurance data and platform APIs • Develop infrastructure for tooling, context management, and agent execution • Contribute to internal frameworks supporting prompt iteration, evaluation, and observability • Partner with product and design to translate underwriting workflows into AI-enabled product experiences • Help define architectural patterns for building reliable AI-native features in production • Work across backend systems, data infrastructure, and product integrations to ship user-facing capabilities

• Designing and building front-end interfaces for internal operational tooling, including dashboards, data observability views, and stakeholder communication surfaces • Developing rich data visualizations that surface pipeline health, data quality metrics, and business KPIs to technical and non-technical audiences • Building and maintaining backend services that support operational tooling, integrating with data infrastructure such as Snowflake, dbt, and monitoring platforms • Collaborating closely with data engineers, analytics engineers, and business stakeholders to translate data observability requirements into intuitive, high-quality interfaces • Working independently as a software engineer within a data-focused team, driving technical decisions for the tooling layer while leveraging other full stack teams across the organization for guidance and support • Shipping iteratively, balancing speed of delivery with code quality, maintainability, and scalability

• Take an active role in influencing the team roadmap and your own career development • Drive projects from initial ideation through implementation and into production operations • Design, build, operate, and maintain critical systems with a focus on reliability, performance, and availability • Build and maintain production backend services and APIs that support core customer and business workflows • Contribute to customer-facing and internal web applications, including our account and management portal • Design, build, and maintain integrations between Grafana systems and external business platforms such as NetSuite, Salesforce, and other third-party services • Work across internal services, APIs, and external systems to build reliable data flows and business-critical automations • Continuously improve the existing codebase by addressing technical debt, strengthening CI/CD pipelines, and increasing test coverage • Take ownership of the services your team runs, including participating in on-call rotations • Collaborate closely with engineers, product managers, and stakeholders across the company using async communication and regular video meetings • Work across one or more important AppCore domains, such as billing, provisioning, cloud marketplace integrations, account management workflows, and business systems integrations • Contribute to technical design discussions and help shape pragmatic solutions to business-critical problems • Embrace our open-source culture and contribute to projects that may not fall directly within your team’s immediate scope.