• Collaborate with the sales team and customers to define the required capabilities needed to create an after implementation scenario to deliver positive business outcomes. • Design and present proof points as evidence of compliance with said required capabilities. • Said proof point include but are not limited to: Product demonstrations or presentations to showcase how the company's products or services can solve the customer's problems and meet their needs. • Customized solutions that address the customer's required capabilities, often involving technical specifications and architecture. • Proof of Concepts to demonstrate feasibility of the designed solution. • Assist in the creation of proposals, RFP (Request for Proposal) responses, and other documentation required by prospects. • Possess in-depth knowledge of the company's products or services and a strong understanding of the technology and industry trends relevant to those offerings. • Continuously update knowledge of industry trends and the company's product/service offerings to provide the most up-to-date information to customers. • Provide feedback from customer interactions to the product development and marketing teams to enhance the company's offerings. • Research and analyze competitors' products and services to highlight the advantages and unique selling points of the company's offerings.

• Design and prototype enterprise-grade, AI-driven customer experience demo solutions, translating business logic into structured reasoning frameworks. • Architect robust retrieval, orchestration, and validation systems, building scalable prototypes that tolerate real-world data variability. • Own the transition from early-stage prototype to hardened proof of concept. • Apply deep knowledge of enterprise contact center ecosystems including CCaaS, CRM, ticketing systems, digital messaging, routing logic, escalation flows, QA models, and reporting structures. • Work directly with CX, Operations, Digital, IT, and Architecture stakeholders to understand real-world workflows and constraints. • Convert operational processes into AI-enabled workflows that align with containment, handle time, SLA, QA, escalation rate, and customer satisfaction metrics. • Identify integration patterns across enterprise systems and design practical implementation approaches. • Lead rigorous technical discovery sessions across multi-layered enterprise organizations. • Extract clear architecture and data requirements from ambiguous or politically complex environments. • Identify logic gaps, data fragmentation, compliance constraints, and integration risks early in the engagement. • Document architecture, assumptions, and technical success criteria clearly. • Partner closely with Account Executives to shape technical strategy within enterprise accounts. • Scope engagements realistically, balancing ambition with execution feasibility. • Articulate architectural tradeoffs clearly to both executive and technical audiences. • Influence enterprise stakeholders on integration patterns and AI implementation approaches. • Contribute to scalable solution design that supports long-term account expansion. • Operate independently in fast-moving, ambiguous environments. • Rapidly build working prototypes under tight timelines. • Take full ownership of technical outcomes rather than relying on downstream teams to validate feasibility. • Design with production realities in mind, not just happy-path demonstrations. • Maintain a consistently high conceptual and technical bar in AI-driven systems. • Deliver artifacts that withstand executive and architectural scrutiny.

Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care . We deliver insights at critical points of care for better decisions — from streamlining prior authorizations to delivering comprehensive medication histories to facilitating messages between providers. Job Summary: The Senior Data Solutions Support Specialist ensures the successful implementation and onboarding of Surescripts data solutions and provides troubleshooting of systems and operational support for data & analytics external partners. They will serve as a technical liaison between the data partner and our internal teams, helping to resolve technical issues, provide guidance, and ensure a positive customer experience. This role actively manages cases related to data delivery, data feeds, data products and analytics dashboards. The Specialist uses strong communication and problem-solving skills to identify, resolve, and prevent issues impacting data quality, delivery, and analytics platform performance. The role requires collaboration with internal teams and external partners to ensure seamless data operations and continuous improvement of analytics solutions. Responsibilities: Lead the onboarding process for new data solutions partnerships, ensuring seamless integration and implementation of data solutions with external partners through close coordination, technical support, and detailed documentation. Act as a subject matter expert (SME) on specific product areas, guiding both customers and internal teams through technical integration and implementation processes. Collaborate with cross-functional teams, including engineering and product management, to address customer needs, resolve technical challenges, and enhance the customer experience. Provide technical support to customers by diagnosing and resolving technical issues, guiding customers through troubleshooting processes, and empowering customers to leverage self-service solutions. Deploy tools and capabilities to partners and internal users to enable autonomous quality assurance on data integrations and analytics platforms (e.g., admin tools, data validation interfaces, user management portals). Monitor and test fixes to ensure data delivery and analytics issues are adequately resolved. Develop and maintain a strong understanding of Surescripts’ data infrastructure, data product types, data processing solutions, file loading solutions, schemas, and analytics/reporting implementation guides. Proactively drive down error rates by tracking and analyzing trends in incident requests and daily reports related to data feeds, data products, and analytics dashboards. Recommend system reconfigurations, improvements, or enhancements. Manage incoming Salesforce CRM cases and/or email to ensure courteous, timely, and effective resolution of issues—including data delivery failures, data product discrepancies, analytics dashboard errors, and coordination of back-end support with all Surescripts partners. Collaborate with Data Core, Dev Ops, and Software Engineering teams to resolve complex data issues and implement operational improvements. Document operational processes and maintain knowledge base articles for recurring issues and solutions. Participate in on-call rotation as point of contact for production-related issues impacting data & analytics products. Qualifications: Requirements: Bachelor ’s degree in computer science , information sciences, data analytics, or related field or equivalent experience 5+ years of related experience in data operations, analytics support, or technical troubleshooting. Demonstrated aptitude for problem solving & analytical thinking Knowledge of Data APIs, including REST and OpanAPI Experience with data interchange formats (e.g., XML, JSON). Ability to interpret and/or write SQL queries Experience with MS Office Suite including Visio, Excel, Access, Outlook & Word Preferred Qualifications: Experience with standardized healthcare data formats (HL7, EDI, EDIFACT, etc.). Cloud infrastructure acumen with the ability to navigate multiple cloud UI and SaaS, and perform self-directed solution discovery for support. Understanding of synchronous/asynchronous real-time and scheduled batch data transactions. Experience in HTML, asynchronous web API interactions, and related dynamic data access technologies. Experience supporting analytics dashboards and data visualization platforms. Experience supporting common browser-based and network connectivity issues for data APIs and dashboards. Surescripts embraces flexibility through its Flexible Hybrid Work model for most positions. This model allows employees to work virtually while still utilizing our offices as collaboration centers. With alignment and agreement from your leadership, you can come and go from the office as needed. To be considered for employment, applicants must have a valid U.S. work authorization allowing work without restrictions with Surecripts in the U.S. At this time, we are unable to provide support or provide sponsorship for immigration benefits such as work visas. Additionally, we do not participate in academic training programs or work-study programs through an academic institution that require employer endorsement of F-1/CPT or F-1/STEM. Why Wait? Apply Now We’re a midsize company. This means you’re not just another employee ID number. Here, you can build real relationships and feel supported by truly awesome people with diverse backgrounds and talents in an innovative and collaborative work culture. We strive to create an environment where you can b e yourself, share your ideas and work your way. We offer opportunities for employee development, as well as competitive compensation packages and extensive benefits. At Surescripts, base pay is one part of our Total Rewards Package (which may also include bonus, benefits etc.) and is determined within a range. The base pay range for this position is $117,400 - $143,400 per year. Your base pay may vary within or outside of this range depending on a number of factors, including (but not limited to) your qualifications, skills, experience, and location. Benefits include, but are not limited to, comprehensive healthcare (including infertility coverage), generous paid time off including paid childbirth and parental leave and mental health days , pet insurance, and 401(k) with company match and immediate vesting. To learn more, review the Keep You and Yours Healthy , Balancing Work and Life , and Where Talent Takes Shape links under the Better Benefits. Better Work. Better Life section of our careers site. Physical and Mental Requirements While performing duties of this job, an employee may be required to perform any, or all of the following: attend meetings in and out of the office, travel, communicate effectively (both orally and in writing), and be able to effectively use computers and other electronic and standard office equipment with, or without, a reasonable accommodation. Additionally, this job requires certain mental demands, including the ability to use judgement, withstand moderate amounts of stress and maintain attention to detail with, or without, a reasonable accommodation. Surescripts is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, age, national origin, ancestry, disability, medical condition, marital status, pregnancy, genetic information, gender, sexual orientation, parental status, gender identity, gender expression, veteran status, or any other status protected under federal, state, or local law.

• Partner with Sales to lead technical discovery, qualify customer use cases, and shape solution strategy for key opportunities. • Design target architectures for modern Agentic workflows, and AI and web applications on Vercel, including frontends, APIs, data and edge services, and integrations with headless and composable ecosystems (CMS, commerce, payments, media, analytics). • Create and deliver tailored demos, technical presentations, and workshops that clearly articulate Vercel’s value and differentiate our platform. • Own and run proofs of concept and pilots end‑to‑end: define success criteria, guide implementation, remove technical blockers, and ensure executive‑level outcomes are documented. • Act as lead architect post‑sale for strategic accounts, guiding onboarding, reference implementations, migration patterns, and best practices for building and operating on Vercel. • Proactively engage with customers on performance, reliability, and cost optimization, using metrics like Core Web Vitals, Lighthouse, and observability data to drive continuous improvement. • Collaborate with other members of the Field Engineering Team to standardise playbooks, reusable assets, and patterns that scale across customers and regions. • Respond to and coordinate security, compliance, and architecture reviews, partnering with internal specialists on areas like data protection and regulatory requirements. • Capture recurring themes, patterns, and gaps from the field and feed them back into Product and Engineering roadmaps as the technical Voice of the Customer. • Contribute to internal enablement and external content (reference architectures, example repos, talks, and blog posts) that help developers be successful on Vercel. • Some travel elements are expected relating to industry events, customer on-sites.