Role Description The Itinerary Support Coordinator provides administrative and client-facing assistance related to itinerary organization, scheduling, and documentation. This role supports the coordination of multiple components while ensuring accuracy, consistency, and timely communication. This is a support-based position focused on organization and client service rather than sales. - Assist with itinerary-related scheduling and coordination requests - Organize and maintain itinerary details, timelines, and documentation - Communicate with clients to confirm details, updates, and changes - Ensure itinerary components are accurately recorded and up to date - Respond to client inquiries in a professional and timely manner - Follow established workflows and quality standards - Collaborate with internal team members to support daily operations Qualifications - Strong organizational and time-management skills - Clear written and verbal communication abilities - High attention to detail and accuracy - Comfortable working independently in a remote environment - Basic computer proficiency and willingness to learn new systems - Professional, reliable, and service-oriented - Previous experience in itinerary coordination, scheduling, customer service, hospitality, or administrative support is helpful but not required. Benefits - Remote work flexibility - Structured and supportive team environment - Clear expectations and established workflows - Opportunity to develop coordination and client support skills Company Description We are a coordination-focused services company that supports clients with planning, scheduling, and experience-related logistics. We assist with organizing itineraries, timelines, and reservations while maintaining a high standard of communication and client support.

• Supporting AWTP functions, including Arconic Sales and/or the Global Supply Chain Team. Works closely with production control to manage just-in-time inventory on a continuing basis. Responsible for making day-to-day decisions relative to shipping of product in order to avoid any shortage of material to customers. • Supporting Sales and Marketing efforts, including customer feedback, provide pricing information, forecasting, utilizing Customer Relationship Management tools. • Preparing RMA/Credit documents and handles all credit processing resolving disputed items. Managing assigned customer statements. On Time and correct contracted price updating. • Participating in resolving shipment and production conflicts/priorities with Planning and Transportation personnel to ensure products are being produced and shipped as scheduled. Communicates with customers directly, informing any problem or delay of the product to the final customer and negotiating with the Arconic team, if necessary, looking to fulfill the customer needs. • Fulfil roles and responsibilities from standard ISO14001 defined P-0227 • Understanding and following up trade compliance regulations for imports and exports. • Follow up CSR improvement projects. • Working with outside departments to resolve customer concerns as needed, including supporting the company in handling disputes or resolving grievances. • Meeting key metrics that support CVW’s (Commercial Vehicle Wheels) overall business performance including but not limited to the following: • Ensuring on time and correct orders fulfillment. • Avoiding errors in order entry, claims and pricing. • Maintaining close communication with customers (internal and external) with an effective use of phone calls and emails. • Creation on time and correct the GAM/HAE Trips to schedule the production for customers’ orders the week prior to the shipping date. • Building and maintaining a strong relationship with both Operations teams at Arconic Monterrey, MEX and Arconic Cleveland, USA Manufacturing Facilities. • Resolving issues / claims associated with supply, payments, quality, etc. • Following up the 1-800 customer line calls.

Role Description We are seeking a proactive and customer-focused Customer Support Representative to join our team. In this role, you will be the first point of contact for our customers, ensuring a smooth and positive experience across multiple communication channels. - Respond promptly and professionally to customer emails regarding order status, product inquiries, and general concerns - Provide real-time assistance through Shopify live chat, delivering accurate and helpful solutions - Manage and respond to messages, comments, and inquiries on Facebook and Instagram - Maintain a high level of customer satisfaction through clear communication and problem-solving - Escalate complex issues when necessary and follow up to ensure resolution Qualifications - Hands-on experience with Shopify, email support systems, and social media platforms (Facebook & Instagram) - Strong written English communication skills - Solid customer service mindset with the ability to handle inquiries efficiently and empathetically - Good organizational skills and attention to detail - Comfortable using computers and learning new tools quickly Requirements - Availability between 6:00 AM – 10:00 PM EST (flexible scheduling within this window) Preferred Qualifications - Female candidate - Pet owner or someone who enjoys working with pet-related brands/products (a plus)

• Handles a large volume of inbound calls • Makes outbound calls related to self-pay follow up on accounts • Assists patients with requests for information and complaints • Resolves billing concerns and assists patients with MyChart • Reviews accounts to determine insurance coverage and corrects any missing or inaccurate information • Discusses patient responsibility including educating on claim processing • Interacts with patients about payment options and sets up payment plans • Communicates clearly and professionally in both oral and written communication • Ensures compliance with privacy, HIPAA, and regulatory requirements