SIRVA, Inc. and its subsidiaries form the largest group of international relocation solution providers in the world. The company maintains headquarters near Chicago in Oakland Terr
Customer Service Representative Temp
Location
United States
Posted
80 days ago
Salary
$20 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Customer Service Representative Temp
SIRVA
Role Description Respond to customer's phone calls, emails and letters ranging from inquiries to demands of restitution and resolution of disputes, relative to a dissatisfaction of service. Equitable and timely resolution requires communication with all parties that can impact decisions, i.e. agents, driver(s), Operations, Revenue Accounting, Credit/Collection, during any phase of the move. Timely response also requires a working knowledge of all mainframe screens as they relate to shipment status and Operations. Mediate inconvenience claim settlements and obtain a consensus from the accountable parties. Monitor the process of the move and provide the customer with updates during delays and communicate with all service providers. Review all shipping documents, tariff charges, invoices and negotiate with affected parties if a price adjustment is warranted. Accurately interpret the Customer Service and Ops. Systems to obtain shipment status and promptly respond to potential service problems. Provide accurate documentation of all phone conversations to be shared internally and with all service providers. Functions and Responsibilities - Resolve and provide timely and thorough handling of customer calls regarding service dates, disputed charges or driver/agent performance. - Resolve and provide prompt and accurate response to customer correspondence. - Provide timely and accurate response to customer calls relating to inquiries about ETAs, price and payment. - Investigate and adjudicate settlement of all inconvenience claims in an equitable manner and within tariff guidelines, contract carriage agreements, government Tender of Service or interline hauling agreements. - Document conversations with the customer and all other internal/external conversations that occur during the handling of the inquiry or complaint. - Other duties as assigned. Qualifications - 1-3 years’ experience within a Customer Service environment. - Excellent communication, both written and verbal, and good problem-solving skills. - Ability to handle multiple tasks in a fast-paced environment. - Prefer Word and Excel experience. - Must be detail oriented and manage time well. Requirements - High School Degree or Equivalent. Benefits - Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. - Benefits are based on employment status and may not be available for temporary or part-time employees.
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