• Supports the content management and syndication process: organizing and uploading all content attributes and files to the content management and syndication platform. Must ensure that all content updates are published and live on each retailer’s site. • Trouble shooting and error resolution: Diagnose and track down any functional, systematic, or process issues to a root or functional cause, and delivering the solution necessary to ensure any failed content is live. • Develop and maintain effective working relationships with team members and internal partners to establish a collaborative and dynamic approach to our services. • Act as a CM&S SME to influence and support solutions that help us in meeting client needs, with the goal of ensuring business commitments and objectives are met. • Training and development, as needed, to learn new tools, systems, and processes in support of job duties. This includes all Acosta mandated training courses. • Other duties as assigned.

• Design platform-native graphics including quote cards, carousels, and visual posts optimized for LinkedIn engagement • Apply strong typographic hierarchy, layout discipline, and visual clarity to every asset • Ensure every deliverable is proofread and polished before it is submitted, catching spelling errors and typos independently using both AI tools and your own eyes • Adapt design style based on what is performing well on the platform • Review an existing library of hundreds of LinkedIn posts and identify strong candidates for repurposing • Redesign and repackage older content with updated graphics and fresh presentation • Build a repeatable repurposing workflow that keeps the content calendar active without starting from scratch every time • Stay current on what is working on LinkedIn for creators and thought leaders in similar spaces • Proactively bring ideas and observations to the table without waiting to be asked • Research formatting trends, engagement patterns, and content types that are gaining traction • Draft first versions of LinkedIn posts using AI writing tools with genuine editorial judgment • Know what a strong LinkedIn post looks like in terms of hook, structure, and tone, not just what AI outputs • Refine AI-generated drafts into posts that sound human, credible, and on-brand

Role Description As a Content and Email Marketing Manager at Amen Clinics, you’ll play a vital role in our marketing team, driving our content and email marketing strategies with the intention of driving traffic, leads and enhancing organic search engine optimization (SEO) efforts. You’ll be responsible for planning, executing, and optimizing content and email campaigns, which includes working with our writers, designers and have a solid understanding of Email Service providers to create and schedule multiple emails per week. Your passion for marketing and commitment to staying updated with industry trends (including AI-driven innovations) will be crucial in promoting and engaging our target audience effectively. Essential Duties and Responsibilities - Content Marketing: - Craft and execute a comprehensive content marketing strategy in alignment with our company’s strategic goals. - Lead the way in curating, editing, and publishing captivating content across diverse digital platforms, from engaging blogs to eBooks, listicles, video, social media posts, and many other types of compelling materials. - Collaborate closely with our talented writers and design team to bring your ideas to life, creating visually stunning infographics and visuals. - Keep a finger on the pulse of industry trends, ensuring our content remains current, relevant, and competitive. - Leverage AI-powered tools to enhance content ideation, drafting, and optimization, improving team efficiency and output quality. - Email Marketing: - Implement impactful email marketing campaigns that spotlight our products, services, and content with the intention of driving relevant traffic to our website. - Master the art of email list segmentation, using customer behaviors like past engagement and website interactions to deliver the right messages to the right people. - Dive into the data to track and analyze campaign results, from open rates to click-through rates and conversions. - Ensure strict adherence to email compliance regulations including the CAN-SPAM Act, HIPAA considerations relevant to healthcare communications, and applicable state-level privacy laws (e.g., CCPA). - Maintain proper unsubscribe workflows, consent documentation, and data handling practices. - Consistently cultivate an irresistible brand voice across all email communications. - Design and manage marketing automation workflows to nurture leads, re-engage inactive contacts, and support patient acquisition journeys — including triggered sequences, drip campaigns, and behavioral automations. - Utilize Ortto to build, deploy, and optimize automated campaigns; experience with Ortto is a plus. - AI & Marketing Technology: - Apply a working understanding of AI tools and platforms (e.g., generative AI for copywriting, AI-powered analytics, predictive segmentation) to elevate campaign performance and content quality. - Stay current on emerging AI applications in digital marketing and proactively identify opportunities to integrate new technologies into workflows. - Use AI responsibly and in compliance with company guidelines, ensuring accuracy, brand alignment, and appropriate human oversight of AI-generated content. - Collaboration and Team Leadership: - Forge strong connections with our team, including others in marketing, as well as other departments, including operations, clinic directors, and clinic outreach managers. - Lead a team of content creators (writers, designers, video production) and others in the marketing team, providing them with invaluable feedback and guidance to nurture a culture of continuous growth and improvement. - Utilizing Project Management Software to keep the team up-to-date with projects. Qualifications - A bachelor’s degree (ideally in Marketing, Communications, or Journalism). - 3–5 years of experience in content marketing and email marketing. - Proficiency in email marketing software (Klaviyo preferred). - Experience with marketing automation platforms; Ortto knowledge is a plus. - Demonstrated understanding of email compliance regulations including CAN-SPAM, HIPAA-adjacent communications standards, and applicable privacy laws (e.g., CCPA). - Working knowledge of AI tools used in marketing contexts, including generative AI for content, AI-powered analytics, and automated personalization. - Superb writing and editing skills with an eagle eye for details. - The analytical prowess to decipher web traffic and email campaign metrics. - Adeptness with SEO, keyword research, and the invaluable insights of Google Analytics. - Be a team player and bring innovation to the table in the fast-moving industry. - Ability to work both independently and in a team-oriented, collaborative, fast-paced, results-driven environment. - Exceptional organizational and time-management abilities. - Proficient with Microsoft Office Suite. Physical Demands - Frequent typing and viewing of computer screen. - Frequent use of hand and fingers with machines, such as computer, copier, fax machine, scanner, and telephone. - Frequent hearing, listening, and speaking by telephone and in person. - Occasionally required to stand, walk, reach with hands and arms, stoop, or bend. - Occasionally required to lift objects up to 15lbs. with the ability to lift multiple times per day. Work Environment - This position is a remote position so you should have the appropriate accommodations for being able to work at home, including WiFi, and a quiet appropriate environment for working. - It will be required to be able to take work calls from your environment, including Zoom and Google Meet. - You may also be asked to come into the office. - Work indoors in a temperature-controlled environment. - The noise level is usually moderate.

• Grow and lead a high-performing team of Content Policy Managers and Analysts • Serve as a player-coach, creating an environment of ownership, resilience, and high accountability — without micromanaging • Research potential policy defects and resolve inquiries submitted by clients and colleagues from across the enterprise • Troubleshoot policy defects and collaborate with Content and Engineering teams to adjust and resolve policy design to deliver the intended functionality • Lead root cause analysis (RCA) of identified policy defects to determine additional controls needed to drive E2E continuous quality improvement • Proactively leverage policy utilization trend data to monitor, investigate, and mitigate insight rate anomalies • Leverage the combined policy defect and utilization trend data to identify and develop process changes, automation/tooling enhancements, and scalable, AI-enabled approaches to drive increased efficiency and quality across the E2E Content development process • Partner with Product and Engineering teams to define and drive strategic Content platform enhancements • Maintain a strong sense of speed of play — balancing urgency with quality • Lead the ongoing maintenance of Rialtic’s policy library to ensure policies remain accurate and up-to-date with source changes • Lead the implementation of new CPT, HCPCS, and ICD-10 codes across Rialtic’s policy library • Manage Rialtic’s subscriptions to Content reference sources and serve as vendor relationship manager