Role Description Mercier Consultancy MD is looking for dedicated Spanish-Speaking Customer Experts to join our dynamic team supporting a leading technology company in Greece. This role offers an exciting opportunity to engage with Spanish-speaking customers, providing exceptional service and technical assistance to enhance user satisfaction and loyalty. - Respond to inquiries from Spanish-speaking customers regarding tech products and services through various communication channels including phone, email, and chat. - Provide clear and accurate information about technology solutions, troubleshooting steps, and product features. - Assist customers in resolving technical issues efficiently and escalate when necessary. - Maintain comprehensive records of interactions and solutions within the CRM system. - Collaborate with product and engineering teams to share customer feedback and contribute to service enhancements. - Stay up-to-date with the latest technology trends and product updates to offer informed support. Qualifications - Fluency in Spanish (written and spoken) is mandatory; proficiency in English is highly valued. - Previous experience in customer support, preferably in the technology sector, is advantageous. - Strong problem-solving skills coupled with excellent communication and interpersonal abilities. - Comfortable working in a fast-paced environment with the ability to multitask effectively. - Familiarity with CRM platforms and other support tools is a plus. - High level of adaptability and willingness to relocate and work in Greece. - Passion for technology and eagerness to learn about new products and solutions. Benefits - Competitive Monthly Salary - Fully Paid Training - Fully Paid Relocation Package - Monthly Performance Bonus - Health Insurance - 2 Extra Salaries Per Year - And Much More...

• Resolve and answer customer inquiries via Web, email or ticketing system • Gather and process data, research and solve problems • Maintain data integrity • Provide support and information on products and services • Represent the company in a courteous and professional manner • Present the customer with solutions and resolve concerns • Maintain customer accounts and records of customer interactions in CRM software • Manage, distribute, and respond to all inbound cases and customer communications • Coordinate with shipping department on timing of orders and fulfillment of replacement orders • Follow all Customer Service policies and assist in training temporary employees

• Clinical Supply & Inventory Planning & Execution • Supply monitoring, assessment and oversight activities (risks, stocking levels, trends) • Pull relevant data for metrics reporting & maintain metrics • Process requisitions and ensure timely procurement of comparator drugs & ancillary supplies • Track and manage comparator documentation updates • Initiate non-system generated shipments • Monitor and track comparator drug delivery schedules • Coordinate Depot transfers & site return shipments • Temperature excursion management and resolution • Expected Document List (EDL) creation • Update comparator IMN (Item Master Number) • Update and maintain eTMF Document Management per regulatory requirements • Request QA/QP Releases • Pack-and-label kit and sequence reconciliation • Inspection Readiness activities • IRT management activities, including IRT Alert management and UAT activities • IP / Ancillary Supplies Compatibility Review • Receive and triage request, forward to FDG for review • Perform internet searches and contact manufacturers for information • Data entry of information into database (ASIST or spreadsheet) and Teams • Manage CSS Email Inbox • Manage IRT system access for users for all studies • Complete EDL, IRR and StiL reviews every 3 months for all studies • Manage all TMF documentation uploads into VEEVA • Assist in UAT testing

• Supply monitoring, assessment and oversight activities (risks, stocking levels, trends) • Pull relevant data for metrics reporting & maintain metrics • Process requisitions and ensure timely procurement of comparator drugs & ancillary supplies • Track and manage comparator documentation updates • Initiate non-system generated shipments • Monitor and track comparator drug delivery schedules • Coordinate Depot transfers & site return shipments • Temperature excursion management and resolution • Update comparator IMN (Item Master Number) • Update and maintain eTMF Document Management per regulatory requirements • Request QA/QP Releases • Pack-and-label kit and sequence reconciliation • Inspection Readiness activities • IRT management activities, including IRT Alert management and UAT activities • Manage CSS Email Inbox • Manage IRT system access for users for all studies • Complete EDL, IRR and StiL reviews every 3 months for all studies • Manage all TMF documentation uploads into VEEVA • Assist in UAT testing