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Science Interactive Group logo
Science Interactive Group

Building better lives and a brighter future by empowering scientific literacy for learners everywhere.

Customer Service Representative

Customer SupportCustomer SupportFull TimeRemoteMid LevelTeam 51-200Since 2016H1B No SponsorCompany SiteLinkedIn

Location

Colorado + 13 moreAll locations: Colorado | Connecticut | Florida | Illinois | Maine | New York | North Carolina | Ohio | Oklahoma | Massachusetts | Minnesota | South Carolina | Tennessee | Utah

Posted

39 days ago

Salary

0

Seniority

Mid Level

High School2 yrs expEnglishCloud

Job Description

Customer Service Representative

Science Interactive Group

• Resolve and answer customer inquiries via Web, email or ticketing system • Gather and process data, research and solve problems • Maintain data integrity • Provide support and information on products and services • Represent the company in a courteous and professional manner • Present the customer with solutions and resolve concerns • Maintain customer accounts and records of customer interactions in CRM software • Manage, distribute, and respond to all inbound cases and customer communications • Coordinate with shipping department on timing of orders and fulfillment of replacement orders • Follow all Customer Service policies and assist in training temporary employees

Job Requirements

  • High School Diploma or equivalent required
  • 2 years prior computer-based customer service experience OR a combination of 1 year of computer-based customer service AND 1 year of cloud support required
  • Team player with a strong attention to detail and organizational skills
  • Excellent verbal and written communication skills
  • Basic knowledge of computer software and office systems (Microsoft Office Suite)
  • Ability to thrive in fast-paced environment and manage competing priorities
  • Flexibility to occasionally work different shifts (including evenings, weekends, or holidays)
  • Ability to pass a pre-employment background investigation

Benefits

  • Exceptional customer service
  • Technical support duties for students
  • Document support and imaging
  • Work within Pacific Time business hours

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