• Own end‑to‑end customer campaigns that improve experience, retention and commercial outcomes • Turn customer insight and data into targeted strategies • Increase digital and self‑service adoption • Lift customer advocacy by delivering initiatives • Partner with stakeholders to deliver integrated campaigns • Evaluate and optimise campaigns

• As part of our Level 2 Technical Customer Support team—responsible for supporting our IoT, network, and SaaS solutions—you will play a key role in assisting our DACH customers through the following responsibilities: • Collaboration with customers and partners to identify and resolve potential issues • Independent handling of support tickets and coordination of fixes with 3rd level support • Responding to inquiries via phone, Email, and ticketing tool • Support with the installation and configuration of the VusionGroup solution • Troubleshooting system, network, and software issues • Targeted follow-up and analysis of inquiries • Process documentation and preparation of relevant reports

Role Description Foundever is looking for new employees for a project related to healthcare and medical devices supporting patients with diabetes. We are currently recruiting for a Customer Service role supporting users of medical devices and related services. The role involves: - Assisting customers via phone and email - Answering questions about products and services - Helping resolve reported issues Qualifications - Fluent in Czech and Slovak (C1-C2) - Communicative level of English (B1) - Strong communication skills - Empathetic and customer-focused approach - Experience in customer service, healthcare support, or technical assistance (considered an advantage) Requirements - Available to work Monday to Friday, 8:00–16:00 - Demonstrates professionalism and strong interpersonal skills - Wants to work in an international environment - Can use a computer with ease and knows general application of MS Office tools - Motivated and eager to develop their career Benefits - Ability to work from the comfort of your own home - Career development opportunities: 92% of our managers started their careers at Foundever as Customer Service Specialists - Attractive benefits package (including Multisport card and private healthcare - all benefits depend on the type of contract) - A great atmosphere within a supportive team - Equipment provided for employees working remotely - Internal programs promoting a healthy lifestyle and active, free of charge psychological support - Access to extensive training platforms, because we care about the development of our employees - Holiday gifts for children from our company Santa

• Lead a team of motivated Customer Care individuals who are focused on driving customer success in order to deliver on operational KPIs • Monitor customer service performance on the agent and team level • Support your team by being present and approachable, answering questions, facilitating 1:1s, coaching sessions, broader team meetings, and providing real-time feedback to your team • Establish and manage your team to individual and team goals and objectives • Assist in report creation reflecting support performance and/or conversation details • Monitor the Customer Care queues and assign resources to ensure we meet our targets • Coordinate and lead ZayZoon new hire training for Customer Care • Own “escalated” customer communications through to resolution • Provide input on all scheduling for Customer Care - holiday scheduling, time off, and day-to-day scheduling • Deliver on projects to support KPIs and metrics, as well as continuously improve our existing infrastructure • Support cross-functional projects by collaborating with key partners such as Revenue Operations, Customer Success, Product, Sales, and Marketing • Utilize deep product and industry knowledge to drive operational efficiency applying best practices across processes, tooling, automation, outsourcing etc