About Boomi and What Makes Us Special Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more. Empower the Future of Data ActivationJoin the Leader in Intelligent Connectivity. Boomi isn’t just a platform; we are the Data Activation company. As the world pivots toward AI-driven ecosystems, Boomi provides the essential, unified foundation that global enterprises rely on to move at the speed of business. When you join us, you aren’t just taking a job—you’re joining a category-leading team of innovators dedicated to making the impossible integrated. The Role: Solve. Innovate. Empower. As a Software Support Engineer, you are the frontline architect of customer success. You do more than respond to tickets; you are a high-level troubleshooter who thrives on the moment you solve a challenge. You possess the rare ability to directly dissect complex technical bottlenecks, identify root causes, and engineer creative solutions that keep over 20,000 organizations running smoothly. Your Engagement: Connect. Synchronize. Deliver. You power our follow-the-sun model, providing the critical crossover needed to resolve high-priority cases with global velocity. Your journey begins remotely, with an exciting future transition to our in-office/Hyderabad location, where the synergy of our team takes flight. Working 5:30 PM – 2:30 AM IST, you’ll bring the flexibility and on-call spirit needed to ensure global support of our customers’ success. You are Boomi! What You’ll Bring to the TeamBoomi Expertise - Minimum of 1 year of hands-on experience with the Boomi AtomSphere Platform, moving beyond the basics into advanced process development, API management, and complex deployments. - 2 - 4 years of total experience in IT Consulting or Software Development, giving you the architectural perspective needed to solve big picture problems. - Working 5:30 PM – 2:30 AM IST, Technical Proficiency - Experience with web languages—REST, SOAP, WSDL—and skilled in using tools like Postman and OAuth 2.0 to design and troubleshoot seamless connections. - Practical command of the languages that power modern business, including Java, Groovy, JavaScript, and React. - Comfortable navigating the modern tech stack, from Kubernetes with Rancher Desktop and Cloud-based apps to the core of Windows and Linux OS. - Understand data integrity through ELT/ETL knowledge and experience with enterprise giants like Salesforce, NetSuite, and Hadoop. Diagnostic Specialist - Strategically leveraging AI technologies to analyze technical support cases, accelerate troubleshooting, identify root causes, and bring cases to resolution. - Proficiency in protocols (TCP/IP, HTTP/S, SSL/TLS, SFTP) using tools like Wireshark and Charles Proxy to find exactly where a connection is breaking. - An eye for analyzing error logs across Java and various Operating Systems to pinpoint root causes before they become roadblocks. Collaboration-centered approach - Ability to take a complex, highly technical solution and explain it so clearly that a non-technical customer feels like an expert. - Patience and compassion in every interaction, ensuring our customers feel heard and valued. - Energized by new technology. As Boomi leads the way in AI-ready data activation, you are the first in line to learn, adapt, and master the next wave of innovation. What You’ll GainAccelerate Your Career in AI & Integration: At Boomi, you aren't just maintaining software; you are at the epicenter of the AI-ready data revolution. You will gain front-row access to the latest innovations in intelligent connectivity, ensuring your skills stay at the absolute cutting edge of the industry. Supported with dedicated time to build your knowledge and expertise. Access to an Elite Technical Playground: Work with a massive variety of enterprise ecosystems. One day you’ll be optimizing Salesforce integrations, and the next you’ll be deep-diving into Kubernetes or Big Data environments. The sheer variety of technical challenges ensures that no two days are ever the same. A Truly Global Collaborative Culture: You aren’t an island. You’ll work alongside a world-class team of engineers who share your passion for problem-solving. We pride ourselves on a culture of knowledge sharing, where mentorship and collaboration are built into our DNA. #LI-ML1 Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities. All employment decisions are based on business needs, job requirements, and individual qualifications. Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries.

Title: Technical Support Engineer (East Asia) Location: Davao 11 PH Remote - Davao, Davao, Philippines Job Description: FileCloud is looking for an enthusiastic and experienced Technical Support Engineer based in East Asia to join our team. In this role, you will diagnose, troubleshoot, and resolve customer issues in a timely manner. You will be required to provide support coverage during US hours. This role is fully remote and will require working remotely with other team members. About FileCloud: FileCloud is a hyper-secure EFSS (enterprise file sync and share) platform that provides industry leading compliance, data governance, data leak protection, data retention and digital rights management capabilities. FileCloud is a leader in content governance and collaboration for unstructured data, trusted and used worldwide across Global 1000 enterprises, educational institutions, government organizations, and service providers. In addition to its enterprise file sharing solution, FileCloud’s product portfolio also includes Signority (acquired in May 2024), a Canadian-based e-signature and document workflow platform. We are currently expanding our team as we grow and improve FileCloud. Responsibilities: - Become a product expert by learning all the different features of FileCloud – installation, configuration of features, and testing the product on multiple desktop applications - Respond to all Level 1 & Level 2 support tickets within SLA - Create internal SUP/ CL Tickets with development - Fill in required forms and administer & complete tickets after dealing with customers - Follow up with customers and keep them updated regarding any tickets under investigation - Create knowledge base content derived from resolved issues - Support weekend shift rotation (at least 1 weekend shift per month) - Follow escalation procedures as required to the designated team - Present good communication (both written and verbal) between team and other departments. - Perform professional service tasks assigned by the senior team – scheduled calls with customers, recreating the customer environment, and testing the solutions ahead of deployments. Ideal Candidate: - Currently based and reside in East Asia. - Available to work 10 am to 6 pm (US Eastern Time) - Strong verbal and written communication skills in English - 3+ years Linux administration experience with Ubuntu, CentOS, Debian, RHEL - Familiar with Apache Web Server troubleshooting - Knowledge of Web Application support in Linux - Possess Network Shares management skills - 2+ years in a Technical Support position (customer service/technician) - 1+ year support ticketing system experience (HubSpot, Zendesk, Freshdesk, SupportPal, Clarify, etc.) - 2+ years in Windows Server Administration working with Active Directory, NTFS, IIS, SSL certificates, Power Shell etc - Possess PHP application debugging skills - 1+ years’ experience in MongoDB troubleshooting - 2+ years’ experience in Apache troubleshooting - 1+ years’ experience AWS Administration - 1+ years’ experience Azure Administration - Possess Single Sign On experience We Offer: - Be part of a team of passionate, committed individuals dedicated to building a world-class product - Dedicated time for training and education opportunities - A mentorship model wherein your mentor and team support your development - A competitive salary with an annual bonus - Fully remote working whilst offering flexible hours that fall outside of the companywide core hours of 9am -12pm (US Eastern time zone) - 20 days of paid time off which increases by a further 2 days after 3 years of service and 3 days after 5 years of service (in addition to 10 public holidays in your country) - Paid day off on your birthday or on an alternative day if your birthday falls outside a normal working day - Paid day off to volunteer with the charity of your choice - Paid monthly internet cost, as well as lunch and wellbeing stipend provided - Reimbursement of all hardware costs associated with the role Please note that we conduct background security checks for everyone joining our team.

• Provide customer support to DataRobot AI Platform users via the SalesForce ServiceCloud ticketing system during 09:00 AM - 05:00 PM JST (12 AM - 8 AM UTC) • Help customers over email or Zoom/Webex meetings to facilitate issue resolution • Work with product, engineering, and data science teams to resolve customer issues • Create workarounds when standard procedures have failed and ensure issues are solved in a timely manner • Document customer issues and resolutions, create knowledge base content related to software usage • Participate in AI Support projects to develop models and tools to automate and improve customer service • Weekend Severity 1 on-call rotation • Participate in production incidents (IR) on the DataRobot MTS (SaaS) platform as an Incident Communicator • Collaborate with regional partners to resolve outstanding issues and engage the in-house Partner Enablement team to drive operational excellence. • Contribute to the design and scale agentic workflows to automate complex internal queries, while establishing a continuous feedback loop for support bot optimization and performance tuning.

• Handling support tickets • Perform platform monitoring and code analysis to fix errors and respond to tickets.