Role Description We're hiring a Customer Service Management professional to oversee client interactions, ensure service standards are met, and support a smooth, high-quality experience from first contact through completion. This fully remote role is ideal for someone who's organized, people-focused, and confident managing multiple client needs while working independently. The individual will need to be able to work independently while having resources and tools and mentorship. - Oversee and support client communications and service workflows - Ensure timely responses, follow-ups, and issue resolution - Coordinate details, schedules, and confirmations as needed - Maintain accurate records and service documentation - Provide professional, friendly leadership in client-facing situations Qualifications - Strong communication, organization, and problem-solving skills - Customer service or client management experience (preferred, not required) - Ability to multitask and work independently in a remote setting - Reliable, detail-oriented, and tech-comfortable - Must be a citizen of the US, UK, Mexico, Australia, Spain and LATAM Benefits - 100% remote flexibility - Training and ongoing support provided - Clear path for growth within a supportive team

• Manage self-pay accounts by setting up payment plans and ensuring timely collection of outstanding balances • Provide excellent customer service to patients, addressing billing and payment inquiries, and offering solutions to resolve any concerns • Accurately post payments and adjustments from patients into the billing system • Perform regular reconciliations of patient accounts to ensure accuracy and completeness • Investigate and resolve any discrepancies or disputes related to patient accounts in a timely manner • Maintain accurate and up-to-date financial records, including payment plans and collection activities • Generate and analyze reports on self-pay accounts and customer service interactions to monitor cash flow and identify trends or issues • Perform various clerical activities to support daily operations • Creates and promotes a culture of continuous improvement • Ensures compliance with all CHN and affiliate policies, as well as all state and federal regulations • Demonstrates a commitment to CHN and Planned Parenthood’s mission related to health equity, especially centering racial equity, and deep sense of accountability to community • Demonstrates a commitment to learning about and enhancing practices related to racial equity and the impact of structural racism on healthcare systems • Provides positive and development feedback and accountability related to practices including, but not limited to, equity

Role Description We are looking for a highly skilled Legal Support Specialist with Arizona litigation experience who thrives in a fast-paced environment and can manage high-volume work with speed and precision. This role is well-suited for someone who is proactive, adaptable, and energized by supporting multiple priorities. This role performs highly detail-oriented work for legal administrative assistants, paralegals, attorneys, and other firm staff. The work is related to document preparation, both original input and revisions, conversion, cleanup, and transcription of various types of communication media, merges, scans, graphs, tables, and charts. This role is part of our centralized Legal Support Hub, offering exposure to a variety of litigation matters and the opportunity to build deep subject matter expertise. This position may also be trained to fill in as a Legal Administrative Assistant as needed to meet business needs. Qualifications - 3+ years of experience supporting litigation in a law firm environment, preferably with Arizona state and federal filings - Strong command of legal formatting, proofreading, and document production standards - Advanced proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) - Experience with document management and time entry systems - High level of accuracy and attention to detail in a fast-paced environment - Ability to manage competing priorities and meet tight deadlines with minimal supervision - Strong communication skills and a proactive, team-oriented approach Requirements - Prepare, format, and proofread complex legal documents, including pleadings, discovery, and court filings - File and serve documents in Arizona courts (state and federal), ensuring compliance with all rules and deadlines - Create and manage tables of contents, tables of authorities, and document comparisons using specialized software - Draft routine legal documents (e.g., proposed orders, subpoenas, summonses, civil cover sheets) - Coordinate service of process and support case progression from filing through resolution - Perform high-volume transcription, revisions, and document cleanup with a strong focus on accuracy - Track and enter billable time - Collaborate with attorneys, paralegals, and the Legal Support Hub to ensure timely, high-quality work product Benefits - Competitive Base Salary + Annual Merit Increases - On-the-Spot Monthly Bonus Program - Workplace Flexibility Options - 401(k) Retirement Plan with Employer Match & Profit-Sharing Component - Health, Dental and Vision Coverage + Employer Premium Contribution - Employer-Paid Group Term Life Insurance - Paid Time Off and Paid Holidays - Employee Wellness Program - Employee Assistance Program - Opportunities for professional development

• Actively listen and be an advocate for customers • Resolve customer inquiries and issues efficiently while documenting all interactions • Educate customers about available resources and assist them in navigating their options • Anticipate customer needs and provide proactive solutions to enhance satisfaction • Collaborate with team members and other departments to address service issues and improve outcomes • Document all customer correspondence and maintain confidential records of patient information • Follow policies, procedures, and the CVS/Aetna Code of Conduct