• Lead and architect technical vision for large enterprise customers' implementation, testing, and reporting • Work with and directly support our customers to craft the best possible experiences for users in Clutch • Implement and troubleshoot Clutch solutions in a wide array of configurations and Client environments • Be an expert on Clutch’s platform capabilities and app design patterns • Work closely with cross-functional teams to improve and evolve products based on Client requirements and feedback • Manage the day-to-day operational and tactical aspects of multiple Implementation projects • Effectively communicate plans, progress, and status to both internal and Customer stakeholders • Collaborate with Customer Success, Support, Product, and Engineering teams within Clutch to improve the platform • Improve internal processes, tooling, and documentation to help Clutch scale effectively and increase implementation efficiency.

• Obtain Kyriba Center of Excellence (COE) certification across various functional & technical modules including advanced modules • Work with your manager to develop a personalized training plan for growth to learn new skills & modules • Assist project lead on solution design workshops with customers and lead certain aspects of solution design independently • Contribute to the solution design document (Blueprint) • Cross-train across functional and connectivity modules • Configure & test solutions/workflow in the client database for various modules • Assist customer in testing phases prior to go-live and provide go-live support • Lead certain aspects of training sessions and create custom training agendas • Lead specific workshops under guidance of team lead • Apply Kyriba Implementation Methodology and Project Management best practices to all client implementations • Ensure all tasks and deliverables are completed based on project plans and progress is tracked in project management software • Ensure timesheets are entered accurately and on-time • Maintain a billable utilization rate of 80%

• Manage customer implementations of varying complexity, which includes responsibility for getting our customers live on Brightflag, on time, and in line with their expectations. • Oversee multiple implementations simultaneously, managing priorities, risks, and escalations while adhering to project timelines and plans. • Serve as a trusted advisor by collaborating closely with customers to understand their business and technical requirements in order to set them up for long term success. • Optimally configure the Brightflag platform according to project scope and customer requirements. • Develop a data migration strategy and coordinate with internal resources to ensure its successful execution. • Collaborate with our Product and Engineering teams on customer feature requests and integrations with other systems in the customers’ tech stacks. • Collaborate with the assigned Customer Success Manager to identify the key factors for a successful implementation. • Foster long-term customer success by ensuring their needs are not only met during implementation but also aligned for continued growth and satisfaction.

Role Description Site Contracts Specialist II - Sponsor dedicated - French Speaker - Administers all contract management processes, including coordination with relevant protocol, informed consent, institution, investigator, vendor, consultant, and customer agreement documents at a project level. - May lead (with supervision) multi-country projects including negotiating and preparing contracts, budgets, and related documents for participation in industry-sponsored clinical trials. - Provides support to SSUL to agree on country template contract and budget. - Produces site-specific contracts from country template. - Provides support in submissions for proposed contract and budget for site. - Provides support in negotiating budget and contract with site via Site Contracts Service Centre and SSUL with Sponsor until resolution of issues. - Performs quality control and arranges execution of CTAs as well as archival of documents into repositories and capture of metadata. - Reviews contracts for completeness and accuracy, and ensures that corrections are appropriately made and documented. - Provides support to business development and represents site contracts/Site Start-Up (SSU) at internal or customer meetings. - Works with Contract Managers and team members with the active project management of ongoing contract issues; performs follow-up on all outstanding contract issues. - Supports in generating amended contract and/or budget documents as necessary, preparing contract management documentation for projects, and streamlining the contract/proposal or internal processes. - Initiates and introduces creative ideas and solutions. - Works within the forecasted country/site contracting timelines, ensures they are complied with and tracks milestone progress in agreed upon SSU tracking system in real time. - Collaborates with internal and external legal, finance, and clinical operations departments, including communicating and explaining legal and budgetary issues. - Facilitates the execution of contracts by company signatories. - Maintains contract templates and site specific files and databases. - Trains and mentors less experienced staff members on departmental Standard Operating Procedures (SOPs) and ensures quality of team work products. - Maintains and updates training material for site contract team. - Acts as a communication liaison between site contracts staff and internal and external customers. - Provides functional guidance and keeps internal and external teams aware of all contract statuses or pending issues. - Prepares correspondence as necessary. - Monitors basic financial aspects of the project and the number of hours/tasks available per contract; escalates discrepancies in a timely fashion. - Reviews and complies with Standard Operating Procedures (SOPs) and Work Instructions (WIs) in a timely manner, keeps training records updated accordingly and ensures timesheet compliance. Qualifications - French Speaker and BA/BS degree in Business Administration, Public Administration, Public Health, related field, or equivalent combination of education and experience. Advanced degree preferred. - High level of contracts management experience. - Experience in a contract research organization or pharmaceutical industry essential. - Strong knowledge of the clinical development process and legal and contracting parameters. - Strong computer skills in Microsoft Office Suite. - Customer focused and ability to manage challenging priorities and to remain flexible and adaptable in stressful situations. - Excellent understanding of clinical trial process across Phases II-IV and ICH GCP. - Good understanding of clinical protocols and associated study specifications. - Excellent understanding of clinical trial start-up processes. - Project management experience in a fast-paced environment. - Good vendor management skills. - Excellent written/oral communication, presentation, documentation, interpersonal skills as well as strong team-orientation. - Strong organizational skills with proven ability to handle multiple projects. - Quality-driven in all managed activities. - Strong negotiating skills. - Strong problem-solving skills. - Ability to mentor, lead and motivate more junior staff. - Demonstrate an ability to provide quality feedback and guidance to peers. - Contribute to a training and Quality assurance plan within SSU and update SOPs/WI. Benefits - We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program. - We are committed to building an inclusive culture – where you can authentically be yourself. - We are continuously building the company we all want to work for and our customers want to work with. Company Description Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.