Role Description Under general supervision and following established practices, policies, and guidelines, provides Commercial and Government billing and collections support to Insurance Follow up and Accounts Receivable, performing duties which may include: - Reviewing and submitting multi-specialty claims to third party payors - Performing account follow-up activities - Updating patient registration on accounts Positions at this level require expert knowledge, skill and proficiency in specialized functions and multiple areas of the revenue cycle. Incumbents have expert knowledge and understanding of: - Regulatory requirements - Payor contracts - CSHS policies governing billing and collections Incumbents are expected to research, analyze and resolve complex cases and problem accounts with minimal assistance. Serves as a technical resource (subject matter expert) to others and may act in the absence of the lead and/or supervisor. This position may be cross-trained in other revenue cycle functions, specialties, and provide back-up coverage. In this role you will effectively bill, submit appeals and collect monies relative to physician reimbursements. You will be in charge of monitoring and processing accounts that are both straightforward or may need further research in order to bring resolution. You will work with minimal direction from management to ensure the integrity of the work performed. We work in a team environment to fulfill the mission and goals of the Department. Approved Remote States: Arizona, California, Colorado, Florida, Georgia, Minnesota, Nevada, Oregon, Texas Qualifications - Expert knowledge in billing and collections - Proficiency in multiple areas of the revenue cycle - Understanding of regulatory requirements and payor contracts Requirements - Ability to research, analyze and resolve complex cases - Experience in acting as a technical resource to others - Capability to work with minimal direction from management Benefits - Health care - Paid time off - 403(B) plan

Role Description The Board Relations & Governance Associate/Specialist, Partnership Management serves as a concierge and primary support partner to new and existing Board members throughout the full Board member lifecycle. This role ensures that Board members are well-supported, informed, and compliant with all onboarding, training, meeting, and governance requirements. This position plays a critical operational role in creating a positive, seamless Board experience by managing logistics, documentation, communications, and tracking of governance requirements. This position requires exceptional organization, attention to detail, professionalism, and a service-oriented mindset when working with Board members and senior leaders. Key Responsibilities - Board Member Concierge & Lifecycle Support - Serve as a day-to-day point of contact for Board members for logistical questions, onboarding needs, and governance requirements. - Coordinate Board member onboarding, including: - Orientation materials and training schedules. - Required acknowledgements, disclosures, and compliance documentation. - Access to Board portals, calendars, and communication tools. - Maintain and verify accurate Board member contact information and records. - Process and track expense and mileage reimbursements. - Coordinate conference registration, travel arrangements, and related logistics. - Serve as a liaison to ensure Board members receive timely information and materials needed to fulfill their responsibilities. - Track and maintain records of Board member terms, committee assignments, meeting attendance, and completion of required trainings to ensure compliance and accurate governance documentation. - Support offboarding and transitions for departing Board members. - Governance & Compliance Support - Maintain accurate and up-to-date Board records, including: - Bylaws, policies, and governing documents. - Board member agreements, disclosures, and certifications. - Track compliance requirements and deadlines (e.g., trainings, filings, fingerprinting, background checks, financial disclosures). - Support compliance with open meetings, public records, and governance requirements as directed, including providing support of annual review of changes in legislative requirements. - Support the drafting of Board governance policy revisions and track changes thereto, prepare Board memos in support of the changes. - Manage Epicenter Board minute processes, obtain necessary Board member signatures, and support Authorizer compliance requirements in various systems required state to state. - Assist in audits, authorizer reviews, or compliance requests related to governance. - Communication & Relationship Management - Draft and coordinate Board communications, including reminders, announcements, and updates. - Ensure Board members receive timely, clear, and well-organized information. - Support Board Chairs, committee leads, and senior staff with logistical and administrative needs. - Maintain a professional, service-oriented relationship with Board members. - Board & Committee Meeting Support - Coordinate logistics for Board and committee meetings, including: - Scheduling, tracking quorum, calendars, and meeting reminders. - Preparation and distribution of agendas and meeting materials. - Technology support for virtual or hybrid meetings. - Draft, format, and organize meeting materials, minutes, and resolutions under leadership guidance. - Track action items, votes, and follow-ups resulting from Board meetings. - Systems, Tools & Continuous Improvement - Maintain Board management systems or portals to ensure accurate information and easy access for Board members. - Develop and maintain checklists, trackers, and calendars to support Board operations and compliance. - Identify opportunities to improve the Board member experience and operational efficiency. - Cross-Functional Coordination - Partner with Executive, Legal, Compliance, and Operations teams to ensure Board readiness and alignment. - Support special projects related to governance, compliance, PSSO team or Board operations as assigned. Compensation The full-time salary range for this role is $70,000 – $75,000 annually. This position is eligible for Pearson’s annual incentive program. Application Information Applications will be accepted through May 31, 2026. This window may be extended depending on business needs.

Role Description The Advanced Specialist serves as a primary liaison between Pearson Virtual Schools (PVS) and partner schools, providing expert guidance and operational support across Student Services programming. Operating at a Professional Individual Contributor level, the Advanced Specialist independently manages a defined portfolio of schools, applies sound professional judgment to moderately complex situations, and contributes to the consistent, compliant delivery of Student Services aligned to regulatory expectations and organizational standards. This role plays a critical part in delivering the Student Services Value Components, helping schools meet student needs, reduce compliance risk, and strengthen program quality in a virtual environment. - Works independently within established frameworks and guidelines - Manages moderately complex cases, programs, and stakeholder needs - Applies specialized knowledge of special education and student services regulations - Exercises professional judgment in decision‑making and prioritization - Contributes to team consistency, quality, and continuous improvement - May informally mentor or support peers, without formal people‑management responsibility Qualifications - Bachelor’s degree in Education (Master’s preferred) - Current professional license in Special Education or related field - Minimum of 3 years’ experience supporting or managing special populations programs - Strong understanding of special education law, particularly the federal IDEA (Individuals with Disabilities Education Act), as well as the ability to learn state-specific regulations - Ability to analyze data, manage competing priorities, and deliver results within established timelines - Strong written and verbal communication skills in virtual and collaborative environments - Comfort working within a matrixed organization and navigating ambiguity with professionalism - Technological proficiency, including Microsoft Office tools and virtual collaboration platform Requirements - Support partner schools in ensuring required accessibility tools, materials, and student supports are delivered in alignment with IEPs, 504 plans, and other documented needs - Collaborate with internal teams and vendors to facilitate timely provisioning of assistive technology, instructional materials, and accessibility services - Monitor implementation to ensure services are delivered consistently and compliantly in a virtual setting - Partner with internal teams to support coordinated delivery of related services, ensuring alignment to student plans, service frequency, and regulatory requirements - Assist schools with navigating service delivery challenges, continuity concerns, and provider coordination issues - Contribute to oversight activities that support service quality, documentation accuracy, and audit readiness - Collect, analyze, and interpret Student Services data to assess program health, compliance indicators, and implementation of quality - Provide schools with actionable insight and guidance to strengthen Student Services programming and address identified gaps - Support continuous improvement efforts by identifying trends, risks, and opportunities across assigned schools - Serve as a knowledgeable partner to schools during audits, monitoring activities, and complaint resolution - Support the development and follow‑through of corrective action plans based on internal reviews, audit findings, or state‑level determinations - Collaborate with legal and internal stakeholders to support accurate interpretation of requirements and defensible responses - Provide ongoing consultation to school leaders and Student Services staff to build understanding, confidence, and capacity - Support onboarding new school staff or leadership transitions as needed - Deliver or coordinate targeted training aligned to Student Services expectations, tools, and best practices - Build and maintain strong working relationships with partner school leaders, Student Services staff, and internal PVS stakeholders - Collaborate cross‑functionally with legal, operations, analytics, and service delivery teams to support aligned execution - Serve as a trusted point of contact for assigned schools within the defined scope of Student Services support - Other duties as assigned Benefits - Compensation influenced by factors including skill set, experience, and location - Full-time salary range for this role is $75,000 – $90,000 annually - Eligible for Pearson’s annual incentive program

Role Description Trillium Health Resources has a career opening for a Provider Support Service Specialist to join our team! This position provides non-clinical administrative support to network providers, staff, community stakeholders, state and local entities, and/or other managed care organizations. This position requires significant knowledge in Trillium Health Resources procedures, policies, workflows, and the Trillium Provider Manual. Primary job duties and responsibilities are to support network providers with accuracy and promptness and provide effective and efficient customer service. This support can vary in forms such as, but not limited to, telephonic support and/or electronic mail (email) through the Provider Support Service Line. Provider Support Service Specialist answers inbound calls and assists callers by connecting them to the appropriate party, sharing information, providing technical assistance, and answering questions. The Provider Support Service Line may often be the first interaction with the organization; therefore, the Provider Support Service Specialist must respond to the person’s needs in a professional service-oriented manner and maintain the highest level of customer satisfaction by triaging the emails and calls, and ensuring the questions, concerns, or issues get directed or transferred to the appropriate Trillium unit or department. On a typical day, you might: - Answer inbound calls for a call center, focusing on customer service. - Process sensitive, confidential and complex information with discretion and professionalism. - Responsible for functions related to a support specialist that extends to the entire scope of operational activities. - Prepare, process, and review oral and written material. - Assist in the preparation of informational documents, reports and/or special projects. - Answer and resolve caller’s questions, concerns, inquiries and complaints. - Perform general clerical work such as, but not limited to, scheduling meetings and/or events, conducting research and reporting findings, and documenting meeting minutes. Qualifications - High School Diploma or GED and one (1) year clerical experience. OR Equivalent combination of education/experience. - Must have a valid driver’s license. - Must reside within North Carolina. - Must be able to travel within catchment as required. Requirements - Two (2) years clerical/direct customer service with six months of call center experience (preferred). - One (1) year of experience in behavioral/mental health, substance abuse and developmental disabilities field or physical health/medical field (such as Doctor’s office, Pharmacy or related health care field) (preferred). Benefits - Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval. - Work-from-home options available for most positions. - Health Insurance with no premium for employee coverage. - Flexible Spending Accounts. - 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year. - NC Local Government Retirement Pension (defined-benefit plan). - 401k with 5% employer match and immediate vesting. - Public Service Loan Forgiveness (PSLF) qualifying employer. - Quarterly stipend for remote work supplies.