InvestorFlow logo
InvestorFlow

InvestorFlow is a leading provider of integrated CRM and portals for asset and investment managers.

TechOps Engineer I

OperationsOperationsFull TimeRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

Malaysia

Posted

35 days ago

Salary

0

Seniority

Senior

Job Description

TechOps Engineer I

InvestorFlow

• Develop and execute upgrade plans for each product, including timing, risk assessments, mitigation strategies, rollback procedures, and handling of customizations or integrations for Release Management. • Execute Github Actions Pipelines as part of the upgrade deployment, following the SDLC. (Note: Some off-hours will be required.) • Understanding of branching, pull-requests, and analyzing deployment logs for success/failure. • Coordinate release planning and execution: schedule releases, track dependencies, run Go/No-Go reviews, communicate status, and document release notes/changelogs. • Proactively identify, recruit, and manage “canary” and “early-adopter” environments/customers to validate releases in real-world conditions. • Work closely with the DevOps team and collaborate to improve release velocity, reduce toil, and adopt progressive delivery techniques. • Perform upgrade readiness assessments, coordinate testing and deployment windows, and provide post-upgrade support. • Monitor and drive improvements in key adoption metrics: percentage of customers on the latest version, average time-to-upgrade, upgrade success rate, feature utilization rates, and reduction in post-upgrade support tickets. • Write and execute UPDATE, INSERT, and DELETE statements with appropriate WHERE clauses to safely modify production data. • Perform data corrections and bulk updates using joins and subqueries. • Create and manage temporary tables to stage and validate data before updates. • Use transactions (BEGIN / COMMIT / ROLLBACK) to ensure safe data modifications. • Apply JOINs (INNER, LEFT, RIGHT) to update data across related tables. • Write aggregate queries (GROUP BY, HAVING) to validate data accuracy before and after updates. • Use CASE statements for conditional updates. • Perform data reconciliation and validation checks post-update. • Ensure data integrity by understanding constraints (primary keys, foreign keys, unique constraints). • Conduct ad hoc reporting queries to support operations and troubleshooting. • Identify recurring upgrade challenges (e.g., common failures, documentation gaps, integration issues, or tooling limitations) and lead cross-functional initiatives to resolve them. • Contribute to internal documentation on release dependencies, account health, risks, and communication protocols. • Help maintain internal release notes, changelogs, migration guides, and adoption resources for internal use. • Provide technical assistance with various TechOps related projects and quarterly commitments.

Job Requirements

  • Experience in a technical operations, release management, or customer-success-adjacent technical role (e.g., Release Manager, Release Engineer, Technical Operations, Solutions Engineer, DevOps).
  • Strong knowledge of modern software delivery practices: CI/CD pipelines, continuous delivery, feature flags, canary/blue-green/rolling deployments, automated testing, and rollback strategies.
  • Intermediate SQL skills including writing and executing UPDATE/INSERT/DELETE statements, performing data corrections using joins and subqueries, managing transactions and temporary tables, validating data with aggregate queries, and ensuring data integrity and performance in operational environments.
  • Data-driven approach with proficiency in analytics and reporting via Grafana utilizing dashboards and automated reporting) required.
  • Demonstrated ownership of high-visibility recurring deliverables, such as weekly executive reports, adoption metrics tracking, or release coordination.
  • Experience driving product adoption through upgrades, managing release processes in a SaaS environment, and identifying/resolving systemic upgrade issues highly desirable.
  • Ability to translate technical risks and challenges into actionable internal insights and priorities.
  • Strong internal communication skills for working effectively with product, engineering, and leadership teams.

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