Customer Success Manager RemoteCustomer Success & Account Management United States Overview Description At Calabrio/Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. The Customer Success Manager (CSM) is a strategic role that serves as our number one customer and company advocate. The role displays superior customer management and consultancy skills, striving to become a trusted advisor to the customer. The CSM is passionate about the product, engaging customers, ensuring their happiness, and showing the value of the overall solution. The role has strong relationship skills and can create win/win environments for all parties they work with. The CSM will be responsible for having a solid knowledge of Verint Product Solutions and applying this knowledge in all aspects of the job. Principal Duties and Essential Responsibilities - Identify, create, and lead efforts for delivering value to customers by understanding customer strategic outcomes, business challenges, key KPIs and providing recommendations. - Create and deliver a success roadmap that aligns with each customer's unique business goals and objectives. - Drive product adoption, education, and usage across your portfolio to deliver meaningful business outcomes that ensure all contacts are Verint evangelists. - Collaborate with customers to increase their usage and adoption of our solutions to ensure they achieve their desired outcomes. - Be an expert on assigned Verint Product Solutions to speak and demo intelligently about the value and usage of the product. - Responsible for an ongoing assessment of the business value being delivered and acknowledged by the client that can be leveraged for renewals and business growth discussions. - Identify Expansion Opportunities to drive revenue growth. - Negotiate and close renewals with existing customers. - Own working with the customers to: Increase usage and adoption, ensure retention, and create an environment of customer delight. - Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned. - Bring intelligent product feedback and recommendations from customers back to the product team. - Advocate customer needs/issues cross-departmentally. - Manage account escalations as needed. - Act as one of the functions echoing the voice of the customer within Verint, ensuring that customer feedback and needs are effectively communicated within the organization. Requirements - Bachelor’s degree or equivalent experience - Minimum of 5-7 years of experience in a customer-facing role focused on Customer Success - A strong sense of urgency to perform actions quickly - Proven ability to drive continuous value of our product(s), with a passion for customers to help them succeed - Proficiency in quickly learning and understanding software, with the ability to effectively communicate and demonstrate their capabilities, whether in a presentation format or through direct demonstrations in a lab environment - A “do what it takes” mentality - Detail oriented and a strategic thinker - Strong team player but a self-starter that can operate independently - Proficiency in managing diverse tasks concurrently, such as handling support escalation calls in the morning, conducting best practices calls during mid-day, and facilitating onboarding meetings in the afternoon, etc. - Ability to effectively and successfully handle customer service issues and conflict situations - Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations Preferred Requirements: - Prior experience in closing renewals and/or professional services opportunities - Experience managing customers of various sizes and knowing how/why to manage them differently - Experience with Totango or other customer success platforms Benefits Benefits: You've learned about what you'll be doing, here are some of the benefits you'll be getting when you join Calabrio: - Global team recognized for their passion and innovation - Innovative product culture and project exposure - Training and development from industry-leading experts - Cutting edge benefit programs that include: 401(k) with company matching; medical, dental, and vision insurance; disability and life insurance; flexible PTO; paid holidays and parental leave; tuition reimbursement and more - We offer market competitive pay and benefits based upon the candidate’s skills, experience, and qualifications. Starting rate of pay for this salaried position is targeted at $80,000. Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent What we value most…workplace diversity and ensuring an environment of mutual respect.  We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity.  Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you’ll feel motivated and genuinely excited to come to work! Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success. We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing . An applicant requesting accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information.

• Identify and pursue new business opportunities across UK educational institutions, sports organisations, charities, and other safeguarding-focused entities. • Develop and execute strategic plans to increase CPOMS’s market presence across multiple sectors, tailoring approaches to fit specific contexts. • Stay informed about industry trends, safeguarding regulations, and sector-specific requirements through market research. • Promote additional products from CPOMS’s suite to address safeguarding and wellbeing needs in education, sports, and nonprofit sectors. • Build and maintain strong relationships with key decision-makers, including Multi-Academy Trusts (MATs), local authorities, sports governing bodies, and charity leaders. • Represent CPOMS at conferences, exhibitions, and events relevant to education, sports, and nonprofit organisations. • Collaborate with government agencies, local authorities, and safeguarding organisations to ensure CPOMS aligns with national safeguarding policies and initiatives. • Set and achieve ambitious sales targets across UK education, sports, and charitable markets. • Prepare tailored proposals and presentations that address the unique needs of various organisations. • Negotiate and close contracts with educational institutions, sports organisations, and charities. • Identify and target prospective schools, sports organisations, charities, and other safeguarding-related institutions. • Develop compelling marketing materials that showcase CPOMS’s ability to address sector-specific safeguarding challenges. • Participate in UK exhibitions and conferences to engage with a diverse audience and promote CPOMS’s solutions.

• We will develop you into a roadsurfer Spots expert so you can independently support our customers and hosts. You will be the first point of contact and handle questions about our product "spots". • First-level support: You will provide our customers with solutions in challenging travel situations and ensure cases are closed. Your focus will be on "Roadside Assistance." You will be supported by modern AI tools to help you assist more effectively. • During peak season, the phone is your number-one contact channel (of course browser-based and modern). • Handling booking adjustments: Your responsibilities include coordinating existing bookings—updates, rebookings, cancellations, or complaint cases. • You will work closely with other teams, including Product and Finance, to maximize service quality.

Title: Sales Representative - Cardiac Rhythm Management Location: Indianapolis, Indiana, United States of America Job Description: At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role.          Bring your sales talents to a leader in medical technology and healthcare solutions.  Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us for a career in sales as we engineer the extraordinary and change lives.   POSITION DESCRIPTION:   To gain market share in the Cardiac Rhythm Management (CRM) business by promoting, selling, and servicing Medtronic's Pacing products within assigned territory.  CRM seeks collaborative candidates who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients. We look for candidates who will meet our customer expectations by striving without reserve for the greatest possible reliability and quality in our products, processes and systems by being accountable, having a voice, and taking action.  CRM Sales representatives are regularly on call. Must have ability to work and/or travel outside of normal business hours.  To find all Cardiac Rhythm Management sales roles available please use #crmsales in the key word search at Medtronic Careers  POSITION RESPONSIBILITIES:  - Conduct sales calls to promote, sell, and service Medtronic's CRM products and services to existing and competitive customers   - Implement quarterly sales plan and achieve sales goals and objectives.  Maintain knowledge of diverse Medtronic products and support sales efforts.  - Coordinate customer activities at all meetings as assigned.  Complete administrative reporting as assigned (for example:  expense reports, account profiles and analysis, daily planners, competitive updates, and inventory log)  - Provide ongoing field intelligence reports on competitive activity, changes in markets, distribution, and pricing, as well as input on customer preferences and product features.  Cost-effectively manage time and assets  - Maintain adequate inventory (trunk stock) and assist in the reallocation and delivery of product  - Effectively utilize sales collateral to support promotional and territorial needs  Technical/Educational  - Train and educate both existing and competitive customers to gain incremental business  - Maintain proficient level of product knowledge in all assigned product lines  - Advise customers on a continuing basis regarding performance of assigned products  - Provide 24-hour territory coverage (including holidays, weekends, evenings)  MUST HAVE: BASIC QUALIFICATIONS:  IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASIC QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUME  •High School Diploma (or equivalent) AND 6+ years experience*  • OR Associate’s Degree AND 4+ years experience*  •OR Bachelor’s Degree AND 2+ years experience*  * Relevant sales, clinical, or related experience in medical devices, medtech, healthcare, or life sciences  NICE TO HAVE:  DESIRED/PREFERRED QUALIFICATIONS:  - Preference will be given to local qualified candidates and candidates with Medtronic experience  - 2+ years Experience in B2B or Medical Device Sales  - Demonstrable success in previous employment indicating high level of sales performance  - 5+ years medical sales experience in hospital environment selling to interventional cardiologists or electrophysiologists or cardiothoracic surgeons  PHYSICAL JOB REQUIREMENTS:  - The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions  - Frequent required travel to customer clinics, hospitals and offsite meetings.  While performing the duties of this job, the employee is regularly required to be independently mobile  Work and Travel Requirements  - Available/willing to work/travel weekends and evenings  - This position requires on-call time  - Continuous verbal and written communication  - Ability to transport product/equipment from car to hospital  - Sitting, standing and/or walking for up to eight plus hours per day  - Environmental exposures include eye protection, infectious disease and radiation  - Ability to travel extensively with ease (approx. 10% of time)  - Must be able to drive approximately 80% of the time within assigned territory  - Must have a valid driver's license and active vehicle insurance policy.  In addition, your driving record will be reviewed and will be considered as part of your application  For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):$35,000.00 - $35,000.00 In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. Learn more about total rewards here.