• Own the intake and triage for user access requests across approved AI tools (employees + contractors). Execute provisioning and deprovisioning via Google Groups, vendor admin consoles, and SCIM where available. • Stand up "ready-to-run" pilot kits, including onboarding instructions, Slack channel setup, and support escalation paths. Maintain a central roster of active pilots and participants. • Work with Workplace Technology and vendors to ensure SSO/SCIM readiness and configure app integrations (e.g., connecting AI tools to Slack, Jira, Figma). • Maintain a least-privilege admin model and ensure tooling processes align with policy requirements (e.g., training completion gating). Perform regular seat utilization reviews and license reclamation for capacity-constrained tools. • Create and maintain "how to get access" pages, FAQs, and internal documentation. Publish periodic status updates on access volume and pilot participation.

• As a subject matter expert contribute to the development and refinement of annotation protocols and clinical guidelines for different use cases • Identify edge cases, ambiguities, and potential sources of bias in clinical data and model behavior • Participate in applied clinical AI research, including hypothesis development and evaluation of model performance • Assist in generating research insights that may inform internal studies, publications, or regulatory documentation • Perform reviews of nuclear medicine imaging exams and provide clinical insight and annotations to support AI model training and refinement • Validate AI outputs for clinical accuracy, safety, and relevance across defined use cases • Review model errors and edge cases; provide structured clinical insights to improve performance • Advise on clinically meaningful metrics, thresholds, and evaluation criteria • Provide concise, actionable clinical feedback on product features and workflows • Advise product teams on feature prioritization based on clinical impact, risk, and feasibility • Support retrospective and prospective analyses to assess clinical validity and real-world utility of AI models • Evaluate usability and workflow integration from a clinician’s perspective • Collaborate asynchronously with clinical, product, and data science teams

• Own regional AI sales targets ; develop and deliver the regional strategy to meet and exceed quotas across diverse APAC territories. • Collaborate with local Core Sales teams and country managers to tailor, execute, and optimize sales plans for both new and existing accounts. • Proactively lead large, complex deal pursuits and strategic customer engagements, providing expertise and executive presence at all stages of the sales cycle. • Build and nurture strong relationships with key customers and partners - understanding their challenges and aligning the Zendesk AI portfolio to their goals. • Champion a value-based, consultative approach to selling AI products that aligns to customer goals, industry-specific requirements, and emerging regional trends. • Oversee regional support of AI product trials, proofs of concepts (POCs), and customer success stories, demonstrating clear value and positive business impact. • Collaborate closely with APAC GTM leadership, supporting them to drive greater growth and adoption of our AI portfolio through joint account planning, co-selling, pipeline, and expansion plays. • Be a subject matter expert and evangelist for AI solutions - driving enablement, best-practice sharing, and continuous learning initiatives across the APAC sales organization. • Maximize AE participation in our AI targets, by providing ongoing education to regional AEs and go-to-market teams on product updates, AI market insights, and competitive dynamics. • Act as the principal point of contact for escalations, complex deal support, and cross-functional collaboration with Product, Sales, Marketing, and Customer Success teams. • Coach, mentor, and inspire a team of AI Sales Specialists and overlay sellers to excel in prospecting, opportunity creation, and executing winning AI sales plays. • Foster a high-performance, collaborative team culture—sharing success, celebrating diversity, and driving continuous improvement. • In-depth practical knowledge and understanding of the AI Agent portfolio, with an ability to build and present demo’s, tailored to each customers specific needs.

• Carefully review provided data (text, images, or videos) • Label or classify content based on project guidelines • Identify and flag factually incorrect, sensitive, inappropriate, or unclear material • This is project-based work, meaning tasks are available only when projects are active. • The next project is expected to start in a few weeks. Depending on your profile and current opportunities, you may be invited to participate in one or more projects.