Title: Multi-Market Support Specialist I- REMOTE Locations: CO, TX, OK, FL REMOTE Job Description: Warner Pacific Position Description Multi-Market Support Specialist CO, TX, OK, FL- Remote Position Summary The Multi-Market Support Specialist plays a critical role in supporting the Multi-Market Analysts with the intake and processing of group health insurance opportunities across multiple markets. This position is responsible for reviewing and preparing Request for Proposal (RFP) documents, assisting with new business installations, and ensuring accurate data handling throughout various stages of the sales and onboarding process. The ideal candidate is detail-oriented, organized, and thrives in a collaborative and fast-paced environment. Overview of Responsibilities: RFP Support - Independently review and scrub RFP documents for accuracy and completeness, including: employee census data, benefit summaries and current/renewal and rate documentation. - Identify missing or inconsistent data and escalate appropriately for resolution. - Organize and label documents according to established naming conventions and internal protocols and upload to Salesforce. - Assist with preparing RFP packages for submission to carrier partners. - Accurately log opportunities in CRM systems for internal visibility. - Efficiently manage a high volume of quote requests, balancing speed and accuracy to maintain productivity that meets or exceeds departmental standards. Underwriting Support - Enter and format census and benefit information into carrier-specific templates and quoting tools. - Support Multi-Market Analysts by pre-filling data fields to streamline the underwriting and quoting process. - Verify consistency of information between RFP documents and input templates. - Accurately put together premium rosters in support of the Finance Sold File process. - Maintain a high audit percentage score for audits surrounding pre-submission census enrollments. Market & Product Knowledge - Demonstrate strong understanding of the healthcare insurance market, including carrier products, benefits, plan structures, and underwriting guidelines. - Stay informed on state-specific market trends to assist in supporting both new business and renewal purchasing decisions. Client Communication - Maintain consistent, clear, and professional communication with internal teams throughout all quoting and sales processes. - Respond promptly to inquiries and ensure clarity and accuracy in all written and verbal communications. - Facilitate seamless hand-offs and information shared to Multi-Market Analysts. Business Overflow - Provide ad hoc support during peak times to ensure timely delivery of quotes and proposals. - Support Multi-Market Analysts with deadline management by taking on administrative or templated portions of workload and can include but not limited to updating CRM systems. - Support Broker Service Team with renewal open enrollment changes; can include but not limited to data transfer to carrier templates, audits, internal/external CRM updates, and/or service items (as needed and trained). Collaboration & Team Support - Partner closely with Multi-Market Analysts, Broker Service Representatives, and Benefits Proposal Analysts to provide a seamless sales and onboarding experience. - Attend team huddles and actively participate in discussions around process improvements and workflow updates. - Provide backup coverage for peers during PTO or heavy volume periods. - Share knowledge and documentation of best practices to contribute to team success. - Participate in team projects as assigned by Supervisor or Leadership Team. - Assist with gathering feedback on internal and external systems and assist with the development of new projects and workflows to enhance the customer experience and overall efficiencies of the department. - Perform related responsibilities and additional tasks as needed to support team and business operations. Expected Leadership Qualities - Accountability: Own tasks and deadlines, follow through without needing frequent reminders. - Attention to Detail: Deliver work that is accurate, organized, and thorough. - Professionalism: Communicate respectfully and clearly with team members and partners. - Adaptability: Embrace change and remain flexible in shifting priorities or new processes. - Initiative: Look for opportunities to improve efficiency and proactively offer support. - Team-Oriented: Foster a positive work environment through dependability, mutual support, and collaboration. Additional Skills and Requirements - High School diploma or equivalent required. - Strong proficiency in Microsoft Excel and comfort working with complex spreadsheets. - Experience with CRM systems like Salesforce is highly preferred. - Effectively communicate across teams and with external partners, ensuring accurate and timely information sharing. Able to draft clear documentation and respond to non-routine issues with appropriate detail. - Consistently produce accurate work while managing competing priorities and meeting deadlines. Actively seek opportunities to expand knowledge and improve processes, contributing to team efficiency and personal development. - Effectively navigate shifting priorities and evolving workflows. Embrace change with flexibility and support others through transitions. Working Conditions: - While this position allows for remote work, there may be occasional in-office attendance for meetings, team collaborations, and other essential activities.    - Full-time, Monday to Friday, with overtime during peak periods, holidays, and weekends as directed by management. - Minimal travel may be required for client meetings or training sessions. Compensation - Hourly Range: $19.38- $36.11 per hour - Actual compensation may vary from posting based on work experience, education, and/or skill level. - * The hourly or salary range is the range Warner Pacific in good faith believes is the range of possible compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. - We offer a range of market-competitive benefits that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short- and long-term disability benefits, 401(k) + match, and life insurance. - As an organization that values diversity of backgrounds, experiences, thoughts, and education levels, we know that an amazing candidate may not have all the qualifications that are listed above. Warner does not want to miss out on excellent candidates. If you believe you would be able to leverage your skills and strengths to meet our “Duties & Responsibilities" section, please apply! We look forward to hearing from you!

Title: Financial Customer Service Professional Location: PHOENIX Arizona United States Type: Regular Job Description: Financial Customer Service Professional Remote - Must reside within territory Regular R.0058307 Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. *** While this is a remote position, candidates must live within commuting distance and be willing to meet in person in the Phoenix area up to 4-6 times per year*** Responsible for answering incoming telephone inquiries regarding retirement plans from participants, employers, and third-party plan specialists. What you will do Work in collaboration with a team of associates and launch your financial services career in our call center! New to the industry? No problem. Develop a solid foundation through our paid associate training program and receive continuous coaching for your role and career trajectory. Partner with our team and clients to: - Provide excellent service within our call center for our customers’ retirement savings accounts - Educate and empower our customers without having to make cold calls or sales - Communicate critical plan updates and changes - Process contribution changes, loans, and withdrawals - Process general account changes upon direction from the customer What you will bring - Availability to work a 40-hour work week, outside of traditional business hours, Monday through Friday with an occasional Saturday - Associate degree or higher AND at least one year of customer service experience (including but not limited to food service, retail, hospitality, teaching, military, or banking) OR two or more years of customer service experience What will set you apart - Fluency in both English and Spanish - Financial Services or call center experience - A passion for providing quality customer service - Desire to engage with customers over the phone - Capability to adapt communication style while servicing our diverse customer base - Attention to detail and ability to learn and apply financial industry policies, processes, and procedures #PJPS ***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.*** What we offer you We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance. - Medical, dental, vision and life insurance - Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup - Tuition reimbursement up to $5,250/year - Business-casual environment that includes the option to wear jeans - Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year - Paid volunteer time — 16 hours per calendar year - Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) - Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all. Base Salary Range $37,800.00 - $51,975.00 The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Equal opportunity employer • Drug-free workplace We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. ***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.*** Want the latest money news and views shaping how we live, work and play? 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• Assist renter customers with placing utility orders • Communicate with renters by phone, text and email • Make outgoing calls to follow up with renters and sometimes utility providers • Assist with other activities to support clients and growing team

Title: Customer Service Representative Location: Houston, TX Job Description: About Champion & Nash HVAC Champion & Nash HVAC is an established company with over four decades of experience providing top tier residential and light commercial service to the Houston community and surrounding areas.  About the Role We are seeking a Customer Service Representative (CSR) to serve as the frontline of our business. In this fully remote position, you’ll handle customer calls, schedule appointments, promote memberships, and ensure every interaction reflects our standard of excellence. What You’ll Do - Answer and book incoming calls promptly using established scripts - Collect accurate customer information and schedule the correct job type - Overcome objections and resolve customer concerns empathetically - Maintain KPIs, including booking rate, call time, memberships, and call volume goals - Confirm and follow up on appointments, including outbound scheduling as needed - Promote current memberships, promotions, and add-on services Benefits and Perks:  Champion & Nash HVAC treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all of our employees with:  - Competitive Pay - Benefits: We offer top-notch benefits! - Various medical, dental & vision plans, including 100% employer covered options for you and your family - 401(k) match up to 3.5% - 100% Company paid long & short-term disability and life insurance - Flexible spending accounts for health and dependent care - Training and Career Growth: Paid training opportunities and countless internal career growth opportunities. Whether you’re interested in becoming a Field/Department Manager or maybe you’re interested in Sales, Tech and Corporate roles, we’re here to support your growth.  - Paid Time Off: Company paid holidays, 3 weeks of PTO, and a paid Parental Leave Policy - Company Branded Attire Champion & Nash HVAC is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.