Senior Lead of Retention Operations locations USA - Remote time type Full time job requisition id R11623 The Senior Lead of Retention Operations is a high-impact role responsible for the strategic architecture and horizontal execution of Workiva’s retention and save programs. This role serves as the primary Subject Matter Expert (SME) for the churn and downsell lifecycle, possessing the authority to re-architect retention methodologies and "independently determine processes" that improve operational effectiveness. What You’ll Do Revenue Protection & Renewal Safeguarding - Architect Retention Methodology: Serve as the primary owner of the end-to-end churn and attrition framework, developing processes and standards to improve operating effectiveness - Drive AI & Revenue Innovation: Lead the design of internal risk-mitigation tools and AI decisioning apps while monitoring renewal pipelines to forecast and protect recurring revenue Operational Health and Save Play Execution - Process & Pipeline Management: Act as the operational hub by monitoring retention process health and coordinating cross-functional teams to ensure save plays are executed at a high standard - Cross-Functional Strategy: Build formal networks across Sales, CS, and Finance to resolve complex risks and iterate on playbooks based on win/loss performance analysis Revenue Preservation & Expert Analysis - Expert Risk Mitigation: Manage a book of complex renewal risks, using independent judgment and advanced data synthesis (Salesforce/Gainsight) to secure at-risk revenue - Outcome Optimization: Maintain accountability for churn process performance, evaluating program success rates to pivot strategies in alignment with long-term business goals Deal Architecture & Collaboration - Strategic Deal Structuring: Partner with the Deal Desk to architect renewals involving expansion, multi-year commitments, and discounting guardrails to maximize retention - Negotiation Support: Provide operational analysis and pricing recommendations for non-standard renewals, downsells, and complex contract restructurings Solution-Based Pricing Model Execution - Pricing Subject Matter Expertise: Serve as the primary resource for Sales and CS on the solution-based pricing framework, ensuring consistent application across all transactions - Optimization & Guidance: Analyze pricing outcomes to identify opportunities for improved packaging or bundling while guiding field teams through pricing complexities Systems & Analytics (Salesforce, Gainsight, Excel) - Platform Mastery: Manage Salesforce and Gainsight workflows to maintain data hygiene, track customer health scores, and build dashboards for operational visibility - Advanced Modeling: Utilize expert Excel capabilities to build sophisticated renewal forecasting tools, scenario analyses, and ad-hoc reporting What You’ll Need Minimum Qualifications - 8+ years of experience in Renewal Operations, Revenue Operations, or a related field within a B2B SaaS environment - Undergraduate degree or equivalent combination of experience and education in a related field - Proven track record of protecting renewal revenue by designing programmatic risk-mitigation logic (AI or rule-based) and leading horizontal initiatives across cross-functional teams - Expert-level proficiency in Salesforce, Gainsight, and Excel/Google Sheets (Power Query, modeling) to manage workflows, health scoring, and complex data visualization - Deep understanding of value-based pricing models with a demonstrated ability to simplify complex processes and present strategic findings to senior stakeholders. Preferred Qualifications - Experience with churn prediction modeling or customer health analytics - Familiarity with CPQ tools (e.g., Salesforce CPQ, DealHub) and their integration with renewal workflows - Exposure to revenue recognition standards (ASC 606) and their implications on deal structure - Experience in a high-growth SaaS company with complex, multi-product subscription offerings - Salesforce Administrator or Gainsight certification is a plus Travel Requirements & Working Conditions - Up to 10% Travel - Reliable internet access for any period of time working remotely, not in a Workiva office How You’ll Be Rewarded ✅ Salary range in the US: $133,000.00 - $214,000.00 ✅ A discretionary bonus typically paid annually ✅ Restricted Stock Units granted at time of hire ✅ 401(k) match and comprehensive employee benefits package The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors. Why Join Workiva Workiva is the platform designed to bring confidence, control, and a competitive edge to the world’s most complex organizations. Our AI-powered platform unifies finance, risk, and sustainability on a single, secure foundation—ensuring data is trusted, traceable, and ready to act on. With an unbroken path from source to output, leaders gain confidence in their numbers, visibility into current and emerging risks, and the ability to move with speed and precision in a constantly changing world. At Workiva, you’ll bring technology to market that executives, boards, and regulators depend on. The work you do here helps organizations navigate uncertainty, maintain trust, and make decisions that stand up to scrutiny. If you’re energized by meaningful challenges, inspired by collaborative teams, and motivated to help organizations turn uncertainty into advantage, we’d love to meet you. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other protected characteristic. Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com. Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards. Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment. #LI-MJ1

Senior Manager, Strategic Operations Remote - USA Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. Coinbase’s Physical Security (PhySec) team protects Coinbase’s people and places through proactive threat detection and mitigation, employee training and empowerment, and rapid, employee‑centric incident response. The team spans: - Executive Protection (at‑risk individuals, travel, residential and event security) - Intelligence (threat management, strategic intelligence, backgrounds & talent diligence) - Physical Security Operations / GSOC (global incident response, guard force management, cold storage and COE support) - Security Systems & Technology (access control, CCTV, alarms, radios, physical security design) - Strategic Operations (L&D, metrics & reporting, special projects, procurement)   PhySec sits inside the broader Security & Privacy (S&P) organization and is tightly integrated with: - Security Programs (TPM), who provide structure for large, cross‑org programs - Security Strategy / BISOs and Technology Risk, who own the integrated security and technology risk posture - Security Operations, Engineering, and Compliance teams across S&P and the company   The Senior Strategic Operations Manager,  Physical Security is the DRI who connects PhySec’s work to the rest of S&P — ensuring our strategy, OKRs, metrics, QBR content, and ERM view show up consistently in S&P‑wide planning, reporting, and decision‑making systems. What you’ll be doing (ie. job duties): - Own strategy and quarterly/annual planning (OKRs, QBRs, MBRs) for Physical Security, ensuring alignment with Security & Privacy and company priorities. - Translate physical security initiatives into measurable business outcomes, risk-adjusted investments, and integrated KRIs reflected in enterprise dashboards. - Build scalable operating systems — reporting, service catalogs, metrics, and governance — that provide consistent executive visibility into risk, incidents, and capacity. - Evaluate risk and return across the Physical Security portfolio; lead headcount, budget, and vendor strategy with clear start/stop/scale recommendations. - Drive cross-functional execution of complex, multi-region initiatives in partnership with S&P programs and stakeholders. - Identify and implement AI and automation opportunities to reduce manual work and increase operational leverage. What we look for in you (ie. job requirements): - Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality. - Experience: 8+ years in strategy/ops/COS/risk/security; 5+ years at senior manager+ in tech, security, or financial services. - Security domain fluency: Physical security ops and risk (GSOC, EP, threat intel, EHS, systems); effective with technical and non‑technical stakeholders. - Business‑level risk management: Quantify risk/return, tie investments to enterprise risk appetite, and communicate tradeoffs to L7+/ET with imperfect data. - Operational excellence: Design/scale OKRs, QBRs, KRIs, dashboards, and governance (P/PS, RAPIDs) in high‑stakes environments. - Executive communication: Crisp written/verbal narratives that convey risk, impact, and required decisions. - Program/portfolio leadership: Drive multi‑quarter, cross‑functional delivery; manage multiple programs and stakeholders to completion. - Influence without authority: Align, enforce standards, and drive behavior change across teams you don’t manage (senior ICs, managers, XFN). Nice to haves: - Crypto/fintech or other highly regulated industry experience. - Consulting, corporate strategy, or security program management background. - Executive leadership support (chief of staff, strategy lead, or equivalent). - ERM frameworks applied to security and technology risk.   Position ID:  P76341 #LI-Remote Pay Transparency Notice: Depending on your work location, the target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, vision and 401(k)). Annual base salary range (excluding equity and bonus): $201,365 - $236,900 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.

• Coach and mentor your Team Leads to ensure they’re effectively supporting and growing their own teams. • Partner with SalesOps to build long-term strategy and deliver on daily operational goals. • Use your strong customer support background to set a high bar for service standards. You’ll monitor call and email volume and performance at both the agent and team levels. • Own process improvements across Zendesk and Salesforce to enhance both the employee and customer experience. • Lead high-visibility forums, including Monthly Business Reviews with C-Suite stakeholders and Town Halls for groups of 50+, ensuring alignment across the department. • Work proactively with HR to manage performance, teaching your leads how to navigate these processes with deep care for the individual. • Partner with SalesOps to review forecasts and hiring needs, staying ahead of capacity to ensure we meet high-volume demands. • Leverage your experience in high-speed, high-ticket, or high-volume service environments to make quick, impactful decisions.

Role Description We’re looking for a Guest Operations Specialist for a Property management company client of ours. You'll be responsible for managing guest communications from pre-arrival through post-departure, ensuring five-star service delivery and maintaining operational excellence behind the scenes. This role is key to guest satisfaction, retention, and positive review generation. Qualifications - Native-level written and verbal English (5/5 on internal assessments) - 2+ years in short-term rental guest services, reservations, or front office/hospitality roles - High attention to detail and multitasking in fast-paced environments - Self-motivated and comfortable working remotely with minimal supervision - Strong problem-solving skills and customer-first mindset Requirements - Experience with PMS platforms (Guesty preferred, Track, or similar) - Skilled with booking platforms like Airbnb, VRBO, Booking.com - Proficiency in Microsoft Excel and Google Workspace tools - Ability to quickly learn and adapt to new tools and workflows - Must be available for shifts that support guests across multiple time zones (including evenings/weekends/holidays as needed) - Occasional emergency response outside core working hours may be required - Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port) - i5 11th Gen or higher - Windows 11 / MacOS Catalina or higher - Minimum of 8 GB RAM - Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background) - Back-ups in case of power or internet provider interruptions - Good headset and webcam (preferably noise-canceling headset) Benefits - Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities. - Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute. - Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being. - HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization.