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Cognizant

Cognizant is an award-winning global provider of information technology and business consulting services. Founded in 1994, the company is headquartered in Teaneck, New Jersey, and

Consulting Principal - Claims Dispute Management Architect

Location

Worldwide

Posted

65 days ago

Salary

0

Seniority

Senior

No structured requirement data.

Job Description

Consulting Principal - Claims Dispute Management Architect

Cognizant

Title: Consulting Principal - Claims Dispute Management Architect Location: Phoenix United States Job Description: About Cognizant Consulting Cognizant Consulting is more than Cognizant's consulting practice-we're a global community of 5,000+ experts dedicated to helping clients reimagine their business. Blending our deep industry and technology advisory capability, we create innovative business solutions for Fortune 500 clients. And now, we're looking for our next colleague who'll join us in shaping the future of business. Could it be you? About the role As a Business Architect - Claims & Dispute Management, you will make an impact by shaping and leading the business architecture and adoption of Agentic AI-enabled transformation across claims and dispute operations for banking and financial services clients. You will be a valued member of Cognizant Consulting's Banking & Financial Services team and work collaboratively with client executives, operations leaders, technology teams, and regulatory stakeholders. In this role, you will: - Define and own the business architecture for AI-enabled claims and dispute management across the end-to-end value chain, from intake through resolution, recovery, and regulatory reporting. - Design target operating models that embed Agentic AI capabilities into core workflows, balancing automation, risk controls, and human oversight. - Lead business case development for AI initiatives, clearly articulating value, ROI, risk considerations, and strategic alignment for senior client leadership. - Partner with business, technology, legal, and compliance stakeholders to translate regulatory requirements and operational constraints into actionable business designs. - Identify and prioritize high-impact AI use cases across claims intake, dispute adjudication, fraud detection, customer communications, and recovery, ensuring strong business outcomes and adoption. Work model We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our wellbeing programs. The working arrangements for this role are accurate as of the date of posting and may change based on project or client needs. We will always be clear about role expectations. What you must have to be considered - 12-15 years of experience in Banking and Financial Services, with exposure to retail banking, cards, lending, or insurance. - At least 5 years of hands-on experience in claims and dispute management operations or large-scale transformation initiatives. - Proven experience leading AI, intelligent automation, or digital transformation programs with accountability for business outcomes. - Strong expertise in business architecture, capability modeling, and target operating model design. - Demonstrated ability to engage senior stakeholders, lead workshops, and influence decision-making across complex organizations. These will help you succeed - Deep understanding of regulatory frameworks impacting claims and disputes (e.g., CFPB, Regulation E, Regulation Z, or global equivalents). - Experience translating regulatory, risk, and compliance requirements into AI-enabled operating models. - Strong consulting skills, including executive communication, problem framing, and prioritization. - Thought leadership mindset with the ability to educate clients on emerging AI capabilities and practical business applications. Benefits Cognizant offers a comprehensive benefits package, including: - Medical, dental, vision, and life insurance - 401(k) plan with company contributions - Employee stock purchase plan - Paid time off and paid holidays - Paid parental leave and family support programs - Learning, certification, and professional development opportunities

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