Role Description In deiner Rolle als SAP Architect - Cloud Transformation (m/w/d) bist du die treibende Kraft, wenn es darum geht, unsere Kund:innen; von Versorgern über den öffentlichen Sektor bis hin zu Healthcare und Industrie; fit für die Zukunft zu machen. Parallel bekommst du bei GISA den Raum, Berufsleben und Privates harmonisch zu verbinden - mit flexiblen Arbeitszeiten, Mobile Work und Weiterbildungen, die dich voranbringen. Wir freuen uns auf deinen Einstieg ins Team! Das erwartet dich bei uns: - Analyse von Kundenanforderungen und Geschäftsprozessen zur Entwicklung maßgeschneiderter SAP-Lösungen für Branchen wie Energie- und Versorgungswirtschaft, öffentlicher Sektor, Industrie und Healthcare - Planung und Umsetzung von SAP-Cloud-Transformationsstrategien - Gestaltung von SAP-Architekturen (on-premise & Cloud, Integration, Security, Performance) - Technologische Beratung zu SAP S/4HANA, SAP BTP, SAP Fiori sowie Cloud-Plattformen (AWS, Azure, o.ä.) - Übernahme von Teilprojektleitungen und Koordination von Teams bei der Umsetzung von SAP-Projekten, insbesondere im Cloud-Umfeld - Beratung und Schulung von Kund:innen und Fachbereichen zu SAP Cloud-Lösungen sowie bei der Einführung neuer Technologien Qualifications - Mehrjährige Berufserfahrung als SAP Solution Architect oder Senior Consultant - Sehr gute Kenntnisse in SAP S/4HANA, SAP BTP, SAP Fiori sowie Cloud-Infrastrukturen (AWS, Azure) - Expertise in SAP-Migrationen, Cloud-Strategien und Integrationsarchitekturen - Starke kommunikative Fähigkeiten und Freude an Kundenberatung und -workshops, insbesondere in Utilities, Public Sector, Healthcare oder Industrieprojekten - Sehr gute Deutsch- und gute Englischkenntnisse

• Lead a team responsible for the design, delivery, and continuous improvement of software solutions. • Define the vision, architecture, and roadmap for enterprise-scale student support Conversational AI chatbot solutions. • Own the end-to-end strategy, design, and delivery of conversational AI platforms. • Lead the development and optimization of chatbots using CX Agent Studio, Dialogflow CX, and GCP services. • Manage and mentor a team of developers and engineers, including remote team members. • Establish priorities, KPIs, and success metrics to balance delivery, quality, and innovation. • Collaborate with cross-functional stakeholders to align solutions with business needs. • Ensure chatbot solutions are scalable, secure, and aligned with enterprise architecture standards. • Oversee budget planning, forecasting, and cost optimization for chatbot platforms and cloud infrastructure. • Monitor system performance, usage analytics, and continuously improve chatbot effectiveness. • Drive adoption of best practices in software engineering, DevOps, and agile methodologies.

Role Description The Architecture Principal – Customer Communications is a Band 5 Senior Contributor responsible for owning and advancing the enterprise architecture strategy, target states, and multi‑year roadmaps across Digital, Marketing, and Customer Communications Management (CCM) domains. This role plays a critical part in enabling personalized, compliant, and scalable member communications across print and digital channels, aligned to member preferences, client needs, and regulatory requirements within a highly regulated healthcare environment. As a recognized architectural authority, the Architecture Principal sets the north‑star vision for communications platforms and capabilities, translates business priorities into pragmatic target‑state architectures, and guides portfolio‑level decisions across technology and business stakeholders. Operating with high enterprise influence and no direct reports, this role requires strong executive presence, the ability to influence without authority, and a consistent focus on simplifying complexity while accelerating modernization and reuse across The Cigna Group. Key Outcomes - Publish a business‑aligned target‑state architecture and 3–5 year roadmap for Digital, Marketing, and CCM capabilities, including clear sequencing across platforms, data, integration, security, and personalization layers. - Define architectures that reduce fragmentation, promote reuse of platforms and patterns, and enable scalable personalization across print and digital journeys. - Establish pragmatic architecture guardrails, principles, and decision records that improve speed, consistency, and quality of technology decisions across high‑impact communications initiatives. - Ensure communications architectures natively embed regulatory, accessibility, privacy, and audit requirements, reducing downstream risk while maintaining delivery agility. - Act as a unifying architectural leader across Digital, Marketing, CCM, Data, Privacy, and Security teams to ensure durable alignment at key investment and design decision points. Key Responsibilities - Define and maintain enterprise architecture strategies, capability maps, and target‑state designs for Digital, Marketing, and CCM communications. - Develop 3–5 year roadmaps that guide investment decisions, modernization sequencing, and platform evolution tied to measurable business outcomes. - Architect end‑to‑end member journeys across print, email, SMS, portals, and mobile experiences, ensuring consistency and personalization across channels. - Provide architectural leadership for high‑volume, regulated communications including EOBs, notices, letters, and disclosures. - Design target‑state CCM architectures that support modular content, rules‑driven composition, consent‑aware personalization, and scalable delivery. - Establish centralized architectural patterns for content, rules, identity, preferences, and personalization logic. - Embed regulatory, accessibility, privacy, and audit requirements directly into architecture standards, patterns, and review processes. - Provide decision support and architectural oversight for high‑impact communications initiatives across the enterprise. - Partner with solution architects and engineering teams to ensure architectures are executable, scalable, and aligned with enterprise direction. - Define reusable patterns, reference architectures, and migration approaches that enable “learn once, use many” adoption. - Serve as a mentor and role model for architects, providing coaching, feedback, and knowledge sharing across the architecture community. Qualifications - Bachelor’s degree in computer science, engineering, or equivalent experience. - 10+ years of experience in technology roles with significant enterprise or solution architecture responsibility. - Proven success defining architecture strategies, target states, and roadmaps aligned to business priorities. - Extensive experience in regulated, complex enterprise environments (e.g., healthcare, insurance, financial services). - Demonstrated ability to influence senior stakeholders without formal authority. - Expertise in capability‑based planning and portfolio‑level architectural decision‑making. - Strong familiarity with modern platforms and patterns, including cloud, APIs, event‑driven architectures, data platforms, security‑by‑design, and AI‑enabled capabilities. - Relevant architecture, cloud, or AI certifications preferred. Requirements - If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. Equal Employment Opportunity - Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. - Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

• Maintain and support core IT systems, including Google Workspace and device management (JAMF). • Execute IT onboarding and offboarding processes, including hardware provisioning, computer setups, and access management for a growing global team. • Support tools like VPNs, password managers, and endpoint security; ensure employee devices are patched, compliant, and functioning properly. • Serve as the primary point of contact for daily IT issues, troubleshooting and resolving tickets for teammates via Slack, email, and video. • Maintain accurate hardware and software inventories and assist in administering our collaboration stack (e.g., Slack, GitHub, Asana). • Keep internal systems documentation and knowledge base articles up to date for both the IT team and end-users.