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Incident Manager, Healthcare
Location
United States
Posted
32 days ago
Salary
$100.6K - $174.5K / year
Seniority
Senior
Job Description
Incident Manager, Healthcare
Experian
• Manage complex operational and technical incidents within a SaaS production environment, including high-severity, customer affecting events requiring rapid coordination and structured response • Lead the end-to-end incident lifecycle, including incident intake, severity assessment, escalation, bridge communication facilitation, resolution coordination Partner communication, and post-incident follow-up • Lead specialty projects to enhance the effectiveness of the Incident Response process as it pertains to internal stakeholders and external clients
Job Requirements
- 5+ years' experience operating in or supporting healthcare technology or other regulated environments
- 5+ years' experience working knowledge of incident, monitoring, and service management tools (e.g., ServiceNow, Jira, xMatters, Splunk, VMWare, Citrix, SolarWinds, Dynatrace, or similar)
- 5+ years' experience managing direct reports within an Engineering or Technical environment
- 5+ years' experience creating/managing, and deploying communications to external clients using a managed platform (ServiceNow, Atlassian, Salesforce, or similar)
- Experience facilitating or contributing to root cause analysis (RCA), post-incident reviews, and after-action reports, ensuring corrective actions are clearly defined, tracked, and implemented to reduce recurrence
Benefits
- Great compensation package and bonus plan
- Core benefits including medical, dental, vision, and matching 401K
- Flexible work environment, ability to work remote, hybrid or in-office
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
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