• **Incident Leadership:** • Act as Incident Response Lead in War Rooms, coordinating technical remediation and communication with stakeholders. • **Observability Engineering:** • Design and evolve telemetry in Datadog (Logs, APM, Traces and business metrics) to reduce MTTD and the team's cognitive load. • **Workload Management on AWS Amplify:** • Ensure the resilience and scalability of hosted front-end applications and critical APIs. • **SRE Governance:** • Define and monitor SLIs, SLOs and SLAs, managing the Error Budget to balance delivery speed with stability. • **Mitigation Automation:** • Develop auto-healing tools and scripts (automatic rollback, controlled restart, component isolation). • **Root Cause Analysis:** • Lead blameless post-mortem processes and ensure the implementation of structural improvements to prevent recurrence. • **Systems Modernization:** • Work with development teams to implement resilience patterns (Circuit Breakers, Bulkheads and Rate Limiting) in both modern architectures and legacy systems. • **AI in Operations:** • Implement anomaly detection and intelligent response solutions using AIOps (Datadog Bits AI or AWS DevOps Agent).

• Design, provision, and maintain cloud infrastructure on AWS using Terraform and infrastructure-as-code best practices • Manage and evolve Kubernetes clusters, ensuring reliability, performance, and security across environments • Build and improve CI/CD pipelines to accelerate delivery and reduce deployment risk • Monitor system health, respond to incidents, and drive post-mortems to prevent recurrence • Collaborate closely with software engineers to support application deployment and platform needs • Harden infrastructure security posture, including IAM policies, network segmentation, and secrets management • Contribute to capacity planning, cost optimization, and cloud architecture decisions • Support a multi-cloud environment, including limited work in Azure • Document infrastructure, runbooks, and operational procedures to support a growing team

• Manage and evolve Cloud infrastructure practices, principles, services, standards, community, and policies. • Actively participate in project deployments involving Cloud environments. • Automate tasks that are currently performed manually (Infrastructure as Code - IaC). • Define and support cluster architectures for microservices, ensure correct instance sizing, and manage scaling and upgrade processes. • Facilitate resource configuration.

• Lead the migration of engineering platforms (IDP). • Design, implement, and evolve platform infrastructure with a focus on operational continuity, security, and resilience. • Architect and modernize existing CI/CD pipelines, promoting automation, standardization, and fast feedback cycles. • Ensure high standards of availability, reliability, and performance during transition and modernization processes. • Manage and optimize containerized environments, driving progressive migration to modern orchestrators and market-leading platforms. • Drive the adoption of Infrastructure as Code (IaC) in existing environments, promoting governance, traceability, and scalability. • Develop application templates on platforms such as Backstage or similar. • Promote DevOps and GitOps practices as the organization’s standard operating model. • Serve as a technical reference, mentoring engineers and supporting teams’ technical maturity. • Define and execute platform modernization strategies that balance cost, performance, risk, and business value.