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Nexthink logo
Nexthink

Unparalleled Visibility Into Issue Detection, Diagnosis, and Remediation

Services Delivery Manager

ManagerManagerOtherRemoteSeniorTeam 501-1,000Since 2011H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

164 days ago

Salary

$83K - $130K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglishLinuxSQL

Job Description

Services Delivery Manager

Nexthink

• Manage the delivery of scoped Managed Services to Nexthink customers • Act as a single point of contact for the customer for all managed service elements in scope • Participate in the Customer’s Nexthink steering group meetings • Advise on and be part of the Customer’s governance for Nexthink • Gather customer’s requirements, analyse and provide feedback • Effectively handle customer requests and priorities • Conduct analysis of Customer’s Nexthink data • Support customer’s initiatives on Nexthink areas of operations • Prepare weekly, monthly and quarterly reporting to the customer

Job Requirements

  • BA/BS preferred in computer science, computer engineering
  • Minimum of 5 years of experience in technical consulting, analytics & automation
  • Demonstrated skills in data analysis
  • Extensive technical knowledge of end-user computing
  • Collaborative ability to work with dispersed teams
  • Deep knowledge of IT operations
  • Ability to learn new technologies quickly
  • Excellent knowledge of Microsoft Windows and Linux clients and their applications
  • Preferred: Practical knowledge of SQL, XML, windows PowerShell, Practical experience with data integration methods and technologies

Benefits

  • Health insurance
  • 401(k) plan with up to 4% matching contributions
  • Flexible Hours and unlimited vacation
  • 11 company-paid holidays
  • 3 extra days for volunteering
  • Free access to professional training platforms
  • Up to 16 weeks of paid leave for birthing parents/primary caregivers
  • 6 weeks for secondary caregivers
  • Bonuses for referring successful hires

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