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Unparalleled Visibility Into Issue Detection, Diagnosis, and Remediation
Services Delivery Manager
Location
United States
Posted
164 days ago
Salary
$83K - $130K / year
Seniority
Senior
Job Description
Services Delivery Manager
Nexthink
• Manage the delivery of scoped Managed Services to Nexthink customers • Act as a single point of contact for the customer for all managed service elements in scope • Participate in the Customer’s Nexthink steering group meetings • Advise on and be part of the Customer’s governance for Nexthink • Gather customer’s requirements, analyse and provide feedback • Effectively handle customer requests and priorities • Conduct analysis of Customer’s Nexthink data • Support customer’s initiatives on Nexthink areas of operations • Prepare weekly, monthly and quarterly reporting to the customer
Job Requirements
- BA/BS preferred in computer science, computer engineering
- Minimum of 5 years of experience in technical consulting, analytics & automation
- Demonstrated skills in data analysis
- Extensive technical knowledge of end-user computing
- Collaborative ability to work with dispersed teams
- Deep knowledge of IT operations
- Ability to learn new technologies quickly
- Excellent knowledge of Microsoft Windows and Linux clients and their applications
- Preferred: Practical knowledge of SQL, XML, windows PowerShell, Practical experience with data integration methods and technologies
Benefits
- Health insurance
- 401(k) plan with up to 4% matching contributions
- Flexible Hours and unlimited vacation
- 11 company-paid holidays
- 3 extra days for volunteering
- Free access to professional training platforms
- Up to 16 weeks of paid leave for birthing parents/primary caregivers
- 6 weeks for secondary caregivers
- Bonuses for referring successful hires
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